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- Bridge server with LLM agent tool-use (search_kb, search_products, search_orders, search_inventory, escalate_human) - pgvector RAG knowledge base (95 FAQ chunks) - Auto opportunity creation in Twenty CRM - Auto follow-up task workflow - Chatwoot AgentBot integration (HMAC, webhook) - Docker compose infrastructure (PG18, Redis 8.8, node24-alpine) - Configuration templates (example files) - real secrets excluded via .gitignore
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Yehwang Customer Service Knowledge Base — Index
Yehwang is a Netherlands-based B2B wholesaler of jewelry, accessories, and clothing, serving retailers and online sellers across Europe.
Topics
| File | Topic | Typical questions |
|---|---|---|
| 00-about-yehwang | Who we are, what we sell, fulfillment models | "What do you sell?" "Where do you ship from?" |
| 01-registration-account | Registration, account, password, Find a Shop | "Can I register without a company?" "I forgot my password" |
| 02-ordering | Placing orders, minimum order, quantity discounts | "What is the minimum order?" "Can I cancel my order?" |
| 03-pre-order | Pre-order products and rules | "What is a pre-order?" "When will my pre-order arrive?" |
| 04-payment-vat-invoice | Payment methods, VAT, invoices | "Which payment methods?" "Why am I charged VAT?" |
| 05-shipping-delivery | Carriers, costs, delivery times, tracking | "How much is shipping?" "When will my order arrive?" |
| 06-returns-refunds | Returns, refunds, defective/missing items | "An item is broken, what do I do?" |
| 07-factory-direct | Factory-Direct (ships from our factories) | "What is Factory Direct?" "MOQ for factory direct?" |
| 08-dropshipping | Dropshipping service (Shopify integration) | "How does dropshipping work?" "Can I dropship?" |
| 09-membership-rewards | Membership tiers, volume discounts, rewards | "How do I get a discount?" "What tier am I?" |
| 10-products-and-jewelry-care | Catalog, price ranges, materials, jewelry care | "What materials?" "Does the jewelry discolor?" |
Contact
- General / website / self-operated orders: helpdesk@yehwang.com · +31 318 668 171
- Factory-Direct orders: service@yehwang.com
- Headquarters / returns address: Ede, The Netherlands