customer-service-kb/index.md

# Yehwang Customer Service Knowledge Base — Index

Yehwang is a Netherlands-based B2B wholesaler of jewelry, accessories, and clothing, serving retailers and online sellers across Europe.

## Topics

| File | Topic | Typical questions |
|---|---|---|
| [00-about-yehwang](00-about-yehwang.md) | Who we are, what we sell, fulfillment models | "What do you sell?" "Where do you ship from?" |
| [01-registration-account](01-registration-account.md) | Registration, account, password, Find a Shop | "Can I register without a company?" "I forgot my password" |
| [02-ordering](02-ordering.md) | Placing orders, minimum order, quantity discounts | "What is the minimum order?" "Can I cancel my order?" |
| [03-pre-order](03-pre-order.md) | Pre-order products and rules | "What is a pre-order?" "When will my pre-order arrive?" |
| [04-payment-vat-invoice](04-payment-vat-invoice.md) | Payment methods, VAT, invoices | "Which payment methods?" "Why am I charged VAT?" |
| [05-shipping-delivery](05-shipping-delivery.md) | Carriers, costs, delivery times, tracking | "How much is shipping?" "When will my order arrive?" |
| [06-returns-refunds](06-returns-refunds.md) | Returns, refunds, defective/missing items | "An item is broken, what do I do?" |
| [07-factory-direct](07-factory-direct.md) | Factory-Direct (ships from our factories) | "What is Factory Direct?" "MOQ for factory direct?" |
| [08-dropshipping](08-dropshipping.md) | Dropshipping service (Shopify integration) | "How does dropshipping work?" "Can I dropship?" |
| [09-membership-rewards](09-membership-rewards.md) | Membership tiers, volume discounts, rewards | "How do I get a discount?" "What tier am I?" |
| [10-products-and-jewelry-care](10-products-and-jewelry-care.md) | Catalog, price ranges, materials, jewelry care | "What materials?" "Does the jewelry discolor?" |

## Contact

- **General / website / self-operated orders:** helpdesk@yehwang.com · +31 318 668 171
- **Factory-Direct orders:** service@yehwang.com
- **Headquarters / returns address:** Ede, The Netherlands
Initial commit: CRM AI Demo bridge + KB knowledge base + infrastructure - Bridge server with LLM agent tool-use (search_kb, search_products, search_orders, search_inventory, escalate_human) - pgvector RAG knowledge base (95 FAQ chunks) - Auto opportunity creation in Twenty CRM - Auto follow-up task workflow - Chatwoot AgentBot integration (HMAC, webhook) - Docker compose infrastructure (PG18, Redis 8.8, node24-alpine) - Configuration templates (example files) - real secrets excluded via .gitignore 2026-07-27 15:23:52 +08:00			`# Yehwang Customer Service Knowledge Base — Index`

			`Yehwang is a Netherlands-based B2B wholesaler of jewelry, accessories, and clothing, serving retailers and online sellers across Europe.`

			`## Topics`

			`\| File \| Topic \| Typical questions \|`
			`\|---\|---\|---\|`
			`\| [00-about-yehwang](00-about-yehwang.md) \| Who we are, what we sell, fulfillment models \| "What do you sell?" "Where do you ship from?" \|`
			`\| [01-registration-account](01-registration-account.md) \| Registration, account, password, Find a Shop \| "Can I register without a company?" "I forgot my password" \|`
			`\| [02-ordering](02-ordering.md) \| Placing orders, minimum order, quantity discounts \| "What is the minimum order?" "Can I cancel my order?" \|`
			`\| [03-pre-order](03-pre-order.md) \| Pre-order products and rules \| "What is a pre-order?" "When will my pre-order arrive?" \|`
			`\| [04-payment-vat-invoice](04-payment-vat-invoice.md) \| Payment methods, VAT, invoices \| "Which payment methods?" "Why am I charged VAT?" \|`
			`\| [05-shipping-delivery](05-shipping-delivery.md) \| Carriers, costs, delivery times, tracking \| "How much is shipping?" "When will my order arrive?" \|`
			`\| [06-returns-refunds](06-returns-refunds.md) \| Returns, refunds, defective/missing items \| "An item is broken, what do I do?" \|`
			`\| [07-factory-direct](07-factory-direct.md) \| Factory-Direct (ships from our factories) \| "What is Factory Direct?" "MOQ for factory direct?" \|`
			`\| [08-dropshipping](08-dropshipping.md) \| Dropshipping service (Shopify integration) \| "How does dropshipping work?" "Can I dropship?" \|`
			`\| [09-membership-rewards](09-membership-rewards.md) \| Membership tiers, volume discounts, rewards \| "How do I get a discount?" "What tier am I?" \|`
			`\| [10-products-and-jewelry-care](10-products-and-jewelry-care.md) \| Catalog, price ranges, materials, jewelry care \| "What materials?" "Does the jewelry discolor?" \|`

			`## Contact`

			`- General / website / self-operated orders: helpdesk@yehwang.com · +31 318 668 171`
			`- Factory-Direct orders: service@yehwang.com`
			`- Headquarters / returns address: Ede, The Netherlands`