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crm-ai-demo/customer-service-kb/09-membership-rewards.md
AI Bridge Dev 4a29860b51 Initial commit: CRM AI Demo bridge + KB knowledge base + infrastructure
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title, category, source, source_url, last_updated, keywords
title category source source_url last_updated keywords
Membership tiers, volume discounts & rewards membership yehwang.com/membership (verbatim) + order.html + catalog snapshot 2026-06-25
https://www.yehwang.com/membership-307802756
https://www.yehwang.com/order.html
数仓表 wa_dim.dim_user_full (快照 2026-06-25)
2026-06-25
membership
loyalty
tier
level
Bronze
Silver
Gold
Platinum
Diamond
VIP
discount
volume discount
quantity discount
rewards
spending threshold
upgrade

Membership, Volume Discounts & Rewards

📎 来源 / Source: https://www.yehwang.com/membership-307802756 · https://www.yehwang.com/order.html · 数据 wa_dim.dim_user_full · 抓取 2026-06-25

Q: What membership tiers do you have and how do I level up?

Membership has six levels based on cumulative historical spending (excluding VAT and shipping). As soon as you hit a new threshold, your account is automatically upgraded. Each tier adds a member-bonus discount:

Tier Cumulative spend Member bonus
Bronze €1+ 0%
Silver €200+ 1%
Gold €1,000+ 2%
Platinum €4,000+ 3%
Diamond €10,000+ 4%
VIP €20,000+ 5%

(New accounts start as a New Member before reaching Bronze. Some special accounts — e.g. key accounts ("KA") — may have custom arrangements.)

Q: What volume discounts do you offer (per order total)?

Volume discounts are based on the total value of a single order:

Order total Volume discount
€200+ 5%
€500+ 7%
€1,000+ 10%
€2,000+ 15%
€3,000+ 20%
€5,000+ 22%
€10,000+ 25%

Q: How do the discounts stack?

The system applies discounts sequentially: the volume discount (based on order total) is applied first, then your member bonus (05% by tier) is applied on top, to maximize your savings.

Q: Do you offer quantity discounts on the same product?

Yes — in addition to the order-total volume discount, ordering more of the same product earns extra:

  • 59 pieces: +3%
  • 1019 pieces: +5%
  • 20+ pieces: +7%

Q: How do order rewards work?

To reward loyal customers, the platform returns rewards on each order, which can be accumulated. Detailed rules are on the order rewards page on our website.

Q: Is there a welcome discount for new members?

Yes — new registrants can receive a welcome discount (advertised as up to 15% off) on early orders.