4a29860b51
- Bridge server with LLM agent tool-use (search_kb, search_products, search_orders, search_inventory, escalate_human) - pgvector RAG knowledge base (95 FAQ chunks) - Auto opportunity creation in Twenty CRM - Auto follow-up task workflow - Chatwoot AgentBot integration (HMAC, webhook) - Docker compose infrastructure (PG18, Redis 8.8, node24-alpine) - Configuration templates (example files) - real secrets excluded via .gitignore
35 lines
2.7 KiB
Markdown
35 lines
2.7 KiB
Markdown
---
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title: Shipping & Delivery (in-stock / NL warehouse)
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category: shipping
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source: yehwang.com/shipment.html (official FAQ, verbatim)
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source_url:
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- https://www.yehwang.com/shipment.html
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last_updated: 2026-06-25
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keywords: [shipping, delivery, PostNL, DHL, shipping cost, free shipping, dispatch time, cut-off 3pm, track and trace, Brexit, UK, import duties, VAT refund, lost package, transit time]
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---
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# Shipping & Delivery
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> 📎 来源 / Source: https://www.yehwang.com/shipment.html · 抓取 2026-06-25
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> Applies to in-stock orders shipped from our Netherlands warehouse. For items shipped from our factories, see [07-factory-direct](07-factory-direct.md).
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### Q: What shipping options do you offer?
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For all deliveries we offer two carriers: **PostNL** or **DHL**. The actual shipping rate is shown in your cart during checkout. If your order reaches the **free-shipping threshold** and you select DHL, the PostNL fee is deducted from the DHL fee and you only pay the surcharge.
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### Q: What shipping costs do you charge?
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Yehwang ships worldwide from the Netherlands via PostNL and DHL. **Shipping cost depends on your destination country and the weight of your package** — each country has its own rates based on distance and local shipping expenses. The exact cost is shown when you select your country during checkout.
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> ⚠️ 待核对: 官网有按国家/重量的运费表与免邮门槛，需业务确认后补全到此处。
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### Q: When will my order arrive / how fast do you dispatch?
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Orders received **before 3 PM on business days are shipped within 1–3 business days**. We don't ship on weekends; orders placed Friday after 3 PM ship the following Monday. During clearance periods dispatch may take a little longer. After shipment you receive an email with a **Track and Trace** link. Transit times vary by country — check the carrier's site (via the tracking link) for an up-to-date ETA.
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### Q: Will I receive a track and trace code?
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Yes — you'll receive a track and trace code by email from PostNL. If you haven't received it, contact **helpdesk@yehwang.com** and include your order number.
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### Q: How does Brexit affect shipping to the UK?
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We still ship to the UK; Brexit does not stop this. However, on orders over **GBP 135** (excl. VAT and shipping), UK customs may charge import duties and taxes. These costs are paid by the customer — Yehwang does not cover them.
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### Q: My package hasn't been delivered. What now?
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Contact us at **helpdesk@yehwang.com** with your order number. We'll open an investigation with the carrier (this can take **1–3 business days**). If the carrier declares the package lost, we refund the purchase amount once there is evidence/confirmation from the carrier that it was not delivered.
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