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- Bridge server with LLM agent tool-use (search_kb, search_products, search_orders, search_inventory, escalate_human) - pgvector RAG knowledge base (95 FAQ chunks) - Auto opportunity creation in Twenty CRM - Auto follow-up task workflow - Chatwoot AgentBot integration (HMAC, webhook) - Docker compose infrastructure (PG18, Redis 8.8, node24-alpine) - Configuration templates (example files) - real secrets excluded via .gitignore
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| Shipping & Delivery (in-stock / NL warehouse) | shipping | yehwang.com/shipment.html (official FAQ, verbatim) |
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2026-06-25 |
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Shipping & Delivery
📎 来源 / Source: https://www.yehwang.com/shipment.html · 抓取 2026-06-25
Applies to in-stock orders shipped from our Netherlands warehouse. For items shipped from our factories, see 07-factory-direct.
Q: What shipping options do you offer?
For all deliveries we offer two carriers: PostNL or DHL. The actual shipping rate is shown in your cart during checkout. If your order reaches the free-shipping threshold and you select DHL, the PostNL fee is deducted from the DHL fee and you only pay the surcharge.
Q: What shipping costs do you charge?
Yehwang ships worldwide from the Netherlands via PostNL and DHL. Shipping cost depends on your destination country and the weight of your package — each country has its own rates based on distance and local shipping expenses. The exact cost is shown when you select your country during checkout.
⚠️ 待核对: 官网有按国家/重量的运费表与免邮门槛，需业务确认后补全到此处。
Q: When will my order arrive / how fast do you dispatch?
Orders received before 3 PM on business days are shipped within 1–3 business days. We don't ship on weekends; orders placed Friday after 3 PM ship the following Monday. During clearance periods dispatch may take a little longer. After shipment you receive an email with a Track and Trace link. Transit times vary by country — check the carrier's site (via the tracking link) for an up-to-date ETA.
Q: Will I receive a track and trace code?
Yes — you'll receive a track and trace code by email from PostNL. If you haven't received it, contact helpdesk@yehwang.com and include your order number.
Q: How does Brexit affect shipping to the UK?
We still ship to the UK; Brexit does not stop this. However, on orders over GBP 135 (excl. VAT and shipping), UK customs may charge import duties and taxes. These costs are paid by the customer — Yehwang does not cover them.
Q: My package hasn't been delivered. What now?
Contact us at helpdesk@yehwang.com with your order number. We'll open an investigation with the carrier (this can take 1–3 business days). If the carrier declares the package lost, we refund the purchase amount once there is evidence/confirmation from the carrier that it was not delivered.