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title, category, source, source_url, last_updated, keywords
| title | category | source | source_url | last_updated | keywords | ||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Factory-Direct (ships from our factories worldwide) | factory-direct | yehwang.com/factory-direct.html (official FAQ, verbatim) |
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2026-06-25 |
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Factory-Direct
📎 来源 / Source: https://www.yehwang.com/factory-direct.html · 抓取 2026-06-25
Factory-Direct orders ship directly from our manufacturing facilities (not the NL warehouse) to customers worldwide. Contact for Factory-Direct: service@yehwang.com.
Q: What is the Factory-Direct advantage?
We ship your order directly from our manufacturing facilities to your location. By removing the middleman and domestic warehousing, we offer: wholesale pricing (cost savings passed to you), exclusive access (first to see newest designs), and quality oversight (direct handling from production line to packaging).
Q: What products are available via Factory-Direct?
Three main categories:
- Finished Jewelry & Accessories — earrings, necklaces, rings, bracelets, jewelry sets, plus hair accessories, phone accessories, bags, and trending apparel.
- DIY & Jewelry Making — beads, pendants, and raw materials/components.
- Packing & Display — packaging and display solutions.
Q: Is there a Minimum Order Quantity (MOQ)?
- Standard inventory: most jewelry, accessories, and DIY materials start from just 1 piece; the specific MOQ per item is listed in its product details.
- Custom products: MOQ varies by design complexity and materials. Email service@yehwang.com with your design ideas, preferred materials, and estimated quantity — we provide a tailored quote and MOQ requirement within 24 hours.
Q: What are Factory-Direct shipping times and rates?
Delivery has two stages:
- Processing time: 1–3 business days (quality inspection, sorting, packaging).
- Transit time: Express shipping 5–10 business days; Standard shipping 10–20 business days. These are estimates; high-volume seasons or custom orders may need more time. Shipping cost for customized/bulk packaging orders is calculated at checkout by weight. You'll receive a tracking number/link by email once dispatched (allow 24–48 hours for it to update).
Q: Will I pay customs/duties on Factory-Direct orders?
Since items travel internationally from our factories, customs handling applies per destination. (Tracking and customs information is provided with your shipment.)
Q: I haven't received my Factory-Direct order. What now?
First: check your tracking link, check "hidden" delivery spots (neighbors, building manager, safe places), and wait 24 hours (carriers sometimes mark "Delivered" early). If tracking hasn't updated within 3 business days (or 7 days for international orders) after the expected delivery date, contact service@yehwang.com.
Q: My Factory-Direct order is missing items. What should I do?
Check the packaging carefully (small jewelry/DIY items are often tucked into protective pouches or inside larger items), and verify the packing slip for backordered or separately-shipped items. If still missing, email service@yehwang.com within 48 hours with your order number, a photo of the shipping label and box contents, and the name of the missing item.
Q: How do you handle quality issues on Factory-Direct orders?
Every item passes a quality check before packing. If you receive a defect, report within 7 days of delivery and email service@yehwang.com with your order number and a clear photo (e.g. missing stones, chipped coating, defective DIY components). Depending on the case we provide a prepaid return label for a replacement or a full refund.
Q: What is the Factory-Direct return & exchange policy?
Due to the cost and complexity of international shipping and customs, all sales are final — we do not accept returns or exchanges for non-quality reasons (e.g. change of mind). However:
- Defective or damaged items: notify within 7 days for a full refund or free replacement.
- Incorrect orders (wrong item, color, or size): we correct it immediately.