94 lines
2.7 KiB
Ruby
94 lines
2.7 KiB
Ruby
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module Api::V2::Accounts::ReportsHelper
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def generate_agents_report
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reports = V2::Reports::AgentSummaryBuilder.new(
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account: Current.account,
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params: build_params(type: :agent)
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).build
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Current.account.users.map do |agent|
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report = reports.find { |r| r[:id] == agent.id }
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[agent.name] + generate_readable_report_metrics(report)
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end
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end
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def generate_inboxes_report
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reports = V2::Reports::InboxSummaryBuilder.new(
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account: Current.account,
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params: build_params(type: :inbox)
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).build
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Current.account.inboxes.map do |inbox|
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report = reports.find { |r| r[:id] == inbox.id }
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[inbox.name, inbox.channel&.name] + generate_readable_report_metrics(report)
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end
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end
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def generate_teams_report
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reports = V2::Reports::TeamSummaryBuilder.new(
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account: Current.account,
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params: build_params(type: :team)
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).build
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Current.account.teams.map do |team|
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report = reports.find { |r| r[:id] == team.id }
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[team.name] + generate_readable_report_metrics(report)
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end
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end
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def generate_labels_report
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reports = V2::Reports::LabelSummaryBuilder.new(
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account: Current.account,
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params: build_params({})
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).build
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reports.map do |report|
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[report[:name]] + generate_readable_report_metrics(report)
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end
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end
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def generate_conversations_report
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builder = V2::Reports::Conversations::MetricBuilder.new(Current.account, build_params(type: :account))
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summary = builder.summary
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[generate_conversation_report_metrics(summary)]
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end
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private
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def build_params(base_params)
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base_params.merge(
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{
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since: params[:since],
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until: params[:until],
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business_hours: ActiveModel::Type::Boolean.new.cast(params[:business_hours])
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}
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)
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end
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def report_builder(report_params)
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V2::ReportBuilder.new(Current.account, build_params(report_params))
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end
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def generate_readable_report_metrics(report)
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[
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report[:conversations_count],
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Reports::TimeFormatPresenter.new(report[:avg_first_response_time]).format,
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Reports::TimeFormatPresenter.new(report[:avg_resolution_time]).format,
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Reports::TimeFormatPresenter.new(report[:avg_reply_time]).format,
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report[:resolved_conversations_count]
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]
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end
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def generate_conversation_report_metrics(summary)
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[
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summary[:conversations_count],
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summary[:incoming_messages_count],
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summary[:outgoing_messages_count],
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Reports::TimeFormatPresenter.new(summary[:avg_first_response_time]).format,
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Reports::TimeFormatPresenter.new(summary[:avg_resolution_time]).format,
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summary[:resolutions_count],
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Reports::TimeFormatPresenter.new(summary[:reply_time]).format
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]
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end
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end
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