module Api::V2::Accounts::ReportsHelper def generate_agents_report reports = V2::Reports::AgentSummaryBuilder.new( account: Current.account, params: build_params(type: :agent) ).build Current.account.users.map do |agent| report = reports.find { |r| r[:id] == agent.id } [agent.name] + generate_readable_report_metrics(report) end end def generate_inboxes_report reports = V2::Reports::InboxSummaryBuilder.new( account: Current.account, params: build_params(type: :inbox) ).build Current.account.inboxes.map do |inbox| report = reports.find { |r| r[:id] == inbox.id } [inbox.name, inbox.channel&.name] + generate_readable_report_metrics(report) end end def generate_teams_report reports = V2::Reports::TeamSummaryBuilder.new( account: Current.account, params: build_params(type: :team) ).build Current.account.teams.map do |team| report = reports.find { |r| r[:id] == team.id } [team.name] + generate_readable_report_metrics(report) end end def generate_labels_report reports = V2::Reports::LabelSummaryBuilder.new( account: Current.account, params: build_params({}) ).build reports.map do |report| [report[:name]] + generate_readable_report_metrics(report) end end def generate_conversations_report builder = V2::Reports::Conversations::MetricBuilder.new(Current.account, build_params(type: :account)) summary = builder.summary [generate_conversation_report_metrics(summary)] end private def build_params(base_params) base_params.merge( { since: params[:since], until: params[:until], business_hours: ActiveModel::Type::Boolean.new.cast(params[:business_hours]) } ) end def report_builder(report_params) V2::ReportBuilder.new(Current.account, build_params(report_params)) end def generate_readable_report_metrics(report) [ report[:conversations_count], Reports::TimeFormatPresenter.new(report[:avg_first_response_time]).format, Reports::TimeFormatPresenter.new(report[:avg_resolution_time]).format, Reports::TimeFormatPresenter.new(report[:avg_reply_time]).format, report[:resolved_conversations_count] ] end def generate_conversation_report_metrics(summary) [ summary[:conversations_count], summary[:incoming_messages_count], summary[:outgoing_messages_count], Reports::TimeFormatPresenter.new(summary[:avg_first_response_time]).format, Reports::TimeFormatPresenter.new(summary[:avg_resolution_time]).format, summary[:resolutions_count], Reports::TimeFormatPresenter.new(summary[:reply_time]).format ] end end