44 lines
958 B
Ruby
44 lines
958 B
Ruby
|
class Conversations::AssignmentService
|
||
|
|
def initialize(conversation:, assignee_id:, assignee_type: nil)
|
||
|
|
@conversation = conversation
|
||
|
|
@assignee_id = assignee_id
|
||
|
|
@assignee_type = assignee_type
|
||
|
|
end
|
||
|
|
|
||
|
|
def perform
|
||
|
|
agent_bot_assignment? ? assign_agent_bot : assign_agent
|
||
|
|
end
|
||
|
|
|
||
|
|
private
|
||
|
|
|
||
|
|
attr_reader :conversation, :assignee_id, :assignee_type
|
||
|
|
|
||
|
|
def assign_agent
|
||
|
|
conversation.assignee = assignee
|
||
|
|
conversation.assignee_agent_bot = nil
|
||
|
|
conversation.save!
|
||
|
|
assignee
|
||
|
|
end
|
||
|
|
|
||
|
|
def assign_agent_bot
|
||
|
|
return unless agent_bot
|
||
|
|
|
||
|
|
conversation.assignee = nil
|
||
|
|
conversation.assignee_agent_bot = agent_bot
|
||
|
|
conversation.save!
|
||
|
|
agent_bot
|
||
|
|
end
|
||
|
|
|
||
|
|
def assignee
|
||
|
|
@assignee ||= conversation.account.users.find_by(id: assignee_id)
|
||
|
|
end
|
||
|
|
|
||
|
|
def agent_bot
|
||
|
|
@agent_bot ||= AgentBot.accessible_to(conversation.account).find_by(id: assignee_id)
|
||
|
|
end
|
||
|
|
|
||
|
|
def agent_bot_assignment?
|
||
|
|
assignee_type.to_s == 'AgentBot'
|
||
|
|
end
|
||
|
|
end
|