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| title | category | source | source_url | last_updated | keywords | ||||||||||||
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| Returns & Refunds (in-stock / NL warehouse) | returns | yehwang.com/returns.html (official FAQ, verbatim) |
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2026-06-25 |
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Returns & Refunds
📎 来源 / Source: https://www.yehwang.com/returns.html · 抓取 2026-06-25
Applies to in-stock orders from our NL warehouse. Factory-Direct returns differ — see 07-factory-direct.
Q: I received my order but an item is defective or incorrect. What should I do?
Submit a return request through your account. We assess the request and, once approved, email you further information. If we confirm a manufacturing defect or wrong delivery, we reimburse the return shipping cost. You return the product to our headquarters in Ede. In some cases the product need not be returned and we reimburse directly as store credit or to your original payment method. Note: you cannot create a return request in your account for discounted items — instead email customer service.
Q: How do I file a complaint / return request?
- Go to 'My orders' in your Yehwang account and select the order.
- Click 'Returns Application' and fill in the product quantity and return reason.
- If the item is defective or incorrect, attaching a photo is mandatory. After submitting, you can track it under the 'Returns' section in 'My orders'. We respond by email within 3 working days, and the status changes from 'Pending' to 'Approved' or 'Rejected'.
Q: An item from my order is missing. What should I do?
Go to 'My orders', select the order, click 'Returns Application', and choose 'Not received' as the reason. Track it under 'Returns'. We respond within 3 working days. If approved, store credit is issued to your account immediately.
Q: Can I return / get a refund for a custom (personalized) product?
Customized products are made to your specifications and are personalized/exclusive, so they generally do not accept unconditional returns or exchanges. Returns/exchanges are accepted only for:
- ✓ Product quality issues (material defects, manufacturing errors, damage, etc.)
- ✓ Products significantly different from the order description / customized specifications
- ✓ Damage caused during shipping Please read the full custom-product return policy carefully before ordering.