Initial commit: CRM AI Demo bridge + KB knowledge base + infrastructure
- Bridge server with LLM agent tool-use (search_kb, search_products, search_orders, search_inventory, escalate_human) - pgvector RAG knowledge base (95 FAQ chunks) - Auto opportunity creation in Twenty CRM - Auto follow-up task workflow - Chatwoot AgentBot integration (HMAC, webhook) - Docker compose infrastructure (PG18, Redis 8.8, node24-alpine) - Configuration templates (example files) - real secrets excluded via .gitignore
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AI Bridge Dev
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customer-service-kb/08-dropshipping.md
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customer-service-kb/08-dropshipping.md
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---
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title: Dropshipping service (dropshipping.yehwang.com)
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category: dropshipping
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source: dropshipping.yehwang.com — homepage + about-us + FAQ (order/payment/shipment/returns), scraped 2026-06-25
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source_url:
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- https://dropshipping.yehwang.com/
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- https://dropshipping.yehwang.com/about-us
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- https://dropshipping.yehwang.com/faq/register
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- https://dropshipping.yehwang.com/faq/order
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- https://dropshipping.yehwang.com/faq/payment
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- https://dropshipping.yehwang.com/faq/shipment
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- https://dropshipping.yehwang.com/faq/returns
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last_updated: 2026-06-25
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keywords: [dropshipping, Shopify, Shopify app, partner, apply, approval, no minimum order, blind shipping, neutral packaging, private label, house brands, Yehwang, Gimme, Lilli June, Lumé, Club Spice, margin, wholesale, 24h dispatch, Netherlands, REACH, nickel, returns, uninstall, VAT, PostNL, DHL]
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---
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# Dropshipping (dropshipping.yehwang.com)
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> 📎 来源 / Source: https://dropshipping.yehwang.com/ · /about-us · /faq/{order,payment,shipment,returns} · 抓取 2026-06-25
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Yehwang's dropshipping platform ("The European Standard") lets online sellers sell Yehwang's fashion & jewelry **without holding inventory** — stock sits in our **Netherlands warehouse**, and when a customer orders we automatically process, pack, and ship on the seller's behalf via a native **Shopify** integration. Contact: **dropshipping@yehwang.com** (or **service@yehwang.com** for order/payment/shipping support).
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> Note: This is a separate service from the main B2B wholesale site (yehwang.com). Policies differ — most importantly, **dropshipping has no minimum order**, whereas the B2B site has a €30 minimum.
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## Value proposition
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### Q: What is Yehwang Dropshipping / why use it?
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We are a B2B jewelry & fashion wholesale platform specializing in the European market. With dropshipping you sell without stocking inventory: sync our products to your Shopify store, and we handle the rest — when a customer orders we automatically process, pack, and ship it. Key benefits:
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- **In-stock in the EU** — all products ship from our Netherlands warehouse with fast European delivery (no waiting weeks for shipments from China).
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- **High margins** — quality products at wholesale prices.
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- **Automatic sync** — products, inventory, and orders sync in real time with Shopify.
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- **Zero inventory pressure** — no pre-orders, no stock to hold; whether a customer buys 1 or 100 items, we ship directly.
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- **Guaranteed quality** — all metal jewelry complies with European regulations and passes REACH nickel-release testing (hypoallergenic).
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- **For all seller levels** — beginner-friendly with step-by-step guides; also built for influencers/brands and scalable operations with API integration.
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### Q: How does Yehwang compare to China dropshipping or Spocket?
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- **Shipping time:** China 15–30 days; Spocket/others 4–10 days; **Yehwang 1–2 days within the NL/EU.**
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- **Packaging:** one consolidated box (vs multiple boxes / inconsistent).
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- **Returns:** 7-day no-reason (vs near impossible / complicated).
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- **Quality control:** EU standards.
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- **New arrivals:** 1,000+ new styles per month.
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- **New-collection protection:** 6-week retail-first window (others have none).
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## Joining & requirements
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### Q: Who can join / how do I apply to dropship?
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You apply through the partner application form on dropshipping.yehwang.com (steps: Business → Experience → Brands → Review). Required business details include name, business email, store/company, country, live store URL, and business type (e-commerce store, social commerce, marketplace seller, or multi-channel). Applications are **reviewed within 2–3 business days**.
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### Q: Do I need dropshipping experience to be approved?
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The partner programme is a **vetted programme aimed at experienced dropshippers** ready to generate consistent volume (the application asks about your experience). At the same time, the platform markets itself as beginner-friendly with onboarding guides and "no threshold to get started."
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> ⚠️ 待核对: 官网两处口径不一(合伙申请页强调"经验丰富/6个月+",about-us 说"无门槛适合所有卖家")。请业务确认实际准入门槛，再统一此条表述。
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### Q: How do I connect my Shopify store?
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Link your store securely in minutes via the **Yehwang Dropshipping App on the Shopify App Store** — the setup is frictionless. After connecting, configure your margin multipliers, brand focus, and collections, then sync products live.
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### Q: Is uninstalling the Yehwang Dropshipping app reversible?
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> ⚠️ 待补: 官网此条答案在抓取时未能展开，需到 dropshipping.yehwang.com/faq/register 人工确认后补全。
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### Q: I forgot my password / can I register without a company?
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Registration rules mirror the main site: a Chamber of Commerce and VAT number are only required for **Netherlands-based** businesses; customers elsewhere can register without a company. For password resets use 'Forgotten password' on the login page, or contact **service@yehwang.com**.
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## How it works (4 steps)
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### Q: How does the dropshipping process work end to end?
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1. **Apply & get approved** — submit the application; reviewed within 2–3 business days.
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2. **Connect your Shopify** — link your store via the Yehwang Dropshipping App.
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3. **Set your preferences** — configure margin multipliers, brand focus, and collections; pick New In and Bestsellers.
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4. **Sync & start selling** — push products live; orders flow back to us automatically and we pick, pack, and ship. Orders are shipped after the customer's payment.
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## Brands & catalog
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### Q: What brands can I dropship?
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Five house brands, each for a different customer profile:
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- **Yehwang** — Core Collection: 20+ years of wholesale expertise; timeless jewelry, clothing & accessories at accessible prices.
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- **Gimme** — Lifestyle clothing: playful, layered, trend-led silhouettes.
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- **Lilli June** — Charm jewelry: charm-forward, mix-and-match stackable pieces.
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- **Lumé** — Fine jewelry: elevated essentials in refined finishes, gifting-worthy.
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- **Club Spice** — Statement jewelry: bold, vibrant pieces.
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### Q: What product range / how many products are available?
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A complete lifestyle catalog spanning **50+ core categories** (fashion, lifestyle, creative products) — jewelry, clothing (e.g. maxi dresses, summer clothes), and accessories (bags, scarves). The platform advertises **1,000+ new styles per month**.
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> ⚠️ 待核对: 官网对在售规模口径不一(首页"30,000+ items"、about-us"over 1 million in-stock items"、order FAQ"10,000+ SKUs")。请确认对客户统一说法。
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## Pricing & margins
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### Q: What does it cost and what margins can I expect?
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Wholesale prices start from **€1.25 per unit**; suggested retail (MSRP) is typically **2.5×–3.5× wholesale**, with custom margin multipliers configurable in the app and VAT-friendly pricing for EU sellers. Advertised wholesale margins are **up to ~65%** across the 5 house brands (average gross margin across categories ~63%). Example: retail €49.99 − €14.50 wholesale − €3.95 shipping = **€31.54 profit** per unit. Actual results depend on product selection, platform fees, and pricing strategy.
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## Packaging & branding
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### Q: Will my customer know the order came from Yehwang? (blind shipping)
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No. All packages are shipped in **unbranded, neutral packaging** with no Yehwang identifiers, so customers receive items as if shipped directly from your store. If you have your own brand logo, contact us.
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### Q: Do you support private label / custom packaging?
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Yes — we offer **private label and custom packaging** services (a minimum order quantity applies). Contact our sales team for a tailored solution. New collections become available to dropshipping partners **6 weeks after** they go live on www.yehwang.com (retail-first window).
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## Orders, minimum & products
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### Q: Is there a minimum order for dropshipping?
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**No minimum order quantity** — you can order a single item or in bulk, whichever suits you. (This differs from the main B2B site's €30 minimum.)
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### Q: Which products support dropshipping?
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The platform spans 50+ core categories specializing in fashion, lifestyle, and creative products, with a curated selection of SKUs supporting diverse models — e-commerce retail, cross-border distribution, and boutique stores.
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## Payment & VAT
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### Q: Can I pay by bank transfer?
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No. Payment is made through the website; bank transfer is not available.
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### Q: I have a valid VAT number but am still charged VAT — why?
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1. If you're a Dutch customer with a Netherlands delivery address, VAT is always charged.
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2. Check that your VAT number is listed in your My Account details; if it's valid but not listed, contact **service@yehwang.com**.
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3. Select your delivery address and check whether VAT is still charged; if so, contact **service@yehwang.com**.
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### Q: My company falls within the VAT exemption regulation. How do I get an invoice with VAT?
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If you have a valid VAT number and want to pay VAT on your orders, contact us **before placing your first order** so we can register you correctly.
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## Shipping & delivery
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### Q: What are dropshipping shipping costs and carriers?
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Orders ship worldwide via **PostNL and DHL** from the Netherlands. Shipping cost depends on the **destination country and package weight**, shown when you select the country at checkout.
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> ⚠️ 待核对: 各国运费表官网有，抓取未含，需业务补全。
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### Q: When will the order arrive?
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Orders received **before 3 PM on business days ship within 1–3 business days** (24h dispatch on confirmed orders is advertised). We don't ship on weekends; Friday-after-3-PM orders ship the following Monday. After dispatch you receive an email with a Track & Trace link; transit time varies by country.
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### Q: Will I receive a track and trace code?
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Yes — by email from PostNL. If you don't receive it, contact **service@yehwang.com** with your order number.
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### Q: How does Brexit affect shipping to the UK?
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We still ship to the UK. On orders over **GBP 135** (excl. VAT and shipping), UK customs may charge import duties/taxes, paid by the customer — Yehwang does not cover these.
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## Returns
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### Q: What is the dropshipping returns policy?
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A **7-day no-reason** returns policy applies.
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### Q: How do I file a complaint / return?
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Go to **'My orders'** in your account, select the order, click **'Returns Application'**, and enter the quantity and reason. For a defective or incorrect item, **attaching a photo is mandatory**. Track it in the **'Returns'** section; we reply by email **within 3 working days**, and the status changes from 'Pending' to 'Approved' or 'Rejected'.
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