xiaxi/crm-ai-demo
1
0
Fork 0
Code Issues Pull Requests Actions Packages Projects Releases Wiki Activity

Initial commit: CRM AI Demo bridge + KB knowledge base + infrastructure

Browse Source 
- Bridge server with LLM agent tool-use (search_kb, search_products, search_orders, search_inventory, escalate_human)
- pgvector RAG knowledge base (95 FAQ chunks)
- Auto opportunity creation in Twenty CRM
- Auto follow-up task workflow
- Chatwoot AgentBot integration (HMAC, webhook)
- Docker compose infrastructure (PG18, Redis 8.8, node24-alpine)
- Configuration templates (example files) - real secrets excluded via .gitignore
This commit is contained in:
AI Bridge Dev
2026-07-27 15:23:52 +08:00
commit 4a29860b51
37 changed files with 3250 additions and 0 deletions
Download Patch File Download Diff File Expand all files Collapse all files

51
customer-service-kb/07-factory-direct.md Normal file
View File

@@ -0,0 +1,51 @@
---
title: Factory-Direct (ships from our factories worldwide)
category: factory-direct
source: yehwang.com/factory-direct.html (official FAQ, verbatim)
source_url:
- https://www.yehwang.com/factory-direct.html
last_updated: 2026-06-25
keywords: [factory direct, factory-direct, wholesale pricing, MOQ, custom, processing time, transit time, express, standard shipping, customs, tracking, missing items, quality, all sales final, 7 days]
---
# Factory-Direct
> 📎 来源 / Source: https://www.yehwang.com/factory-direct.html · 抓取 2026-06-25
> Factory-Direct orders ship **directly from our manufacturing facilities** (not the NL warehouse) to customers worldwide. Contact for Factory-Direct: **service@yehwang.com**.
### Q: What is the Factory-Direct advantage?
We ship your order directly from our manufacturing facilities to your location. By removing the middleman and domestic warehousing, we offer: **wholesale pricing** (cost savings passed to you), **exclusive access** (first to see newest designs), and **quality oversight** (direct handling from production line to packaging).
### Q: What products are available via Factory-Direct?
Three main categories:
- **Finished Jewelry & Accessories** — earrings, necklaces, rings, bracelets, jewelry sets, plus hair accessories, phone accessories, bags, and trending apparel.
- **DIY & Jewelry Making** — beads, pendants, and raw materials/components.
- **Packing & Display** — packaging and display solutions.
### Q: Is there a Minimum Order Quantity (MOQ)?
- **Standard inventory**: most jewelry, accessories, and DIY materials start from **just 1 piece**; the specific MOQ per item is listed in its product details.
- **Custom products**: MOQ varies by design complexity and materials. Email **service@yehwang.com** with your design ideas, preferred materials, and estimated quantity — we provide a tailored quote and MOQ requirement **within 24 hours**.
### Q: What are Factory-Direct shipping times and rates?
Delivery has two stages:
- **Processing time**: 1–3 business days (quality inspection, sorting, packaging).
- **Transit time**: Express shipping **5–10 business days**; Standard shipping **10–20 business days**.
These are estimates; high-volume seasons or custom orders may need more time. Shipping cost for customized/bulk packaging orders is calculated at checkout by weight. You'll receive a tracking number/link by email once dispatched (allow 24–48 hours for it to update).
### Q: Will I pay customs/duties on Factory-Direct orders?
Since items travel internationally from our factories, customs handling applies per destination. (Tracking and customs information is provided with your shipment.)
### Q: I haven't received my Factory-Direct order. What now?
First: check your tracking link, check "hidden" delivery spots (neighbors, building manager, safe places), and wait 24 hours (carriers sometimes mark "Delivered" early). If tracking hasn't updated within **3 business days (or 7 days for international orders)** after the expected delivery date, contact **service@yehwang.com**.
### Q: My Factory-Direct order is missing items. What should I do?
Check the packaging carefully (small jewelry/DIY items are often tucked into protective pouches or inside larger items), and verify the packing slip for backordered or separately-shipped items. If still missing, email **service@yehwang.com within 48 hours** with your order number, a photo of the shipping label and box contents, and the name of the missing item.
### Q: How do you handle quality issues on Factory-Direct orders?
Every item passes a quality check before packing. If you receive a defect, **report within 7 days** of delivery and email **service@yehwang.com** with your order number and a clear photo (e.g. missing stones, chipped coating, defective DIY components). Depending on the case we provide a prepaid return label for a replacement or a full refund.
### Q: What is the Factory-Direct return & exchange policy?
Due to the cost and complexity of international shipping and customs, **all sales are final** — we do not accept returns or exchanges for non-quality reasons (e.g. change of mind). However:
- **Defective or damaged items**: notify within **7 days** for a full refund or free replacement.
- **Incorrect orders** (wrong item, color, or size): we correct it immediately.