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Initial commit: CRM AI Demo bridge + KB knowledge base + infrastructure

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- Bridge server with LLM agent tool-use (search_kb, search_products, search_orders, search_inventory, escalate_human)
- pgvector RAG knowledge base (95 FAQ chunks)
- Auto opportunity creation in Twenty CRM
- Auto follow-up task workflow
- Chatwoot AgentBot integration (HMAC, webhook)
- Docker compose infrastructure (PG18, Redis 8.8, node24-alpine)
- Configuration templates (example files) - real secrets excluded via .gitignore
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AI Bridge Dev
2026-07-27 15:23:52 +08:00
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---
title: About Yehwang — who we are, what we sell, how we ship
category: company
source: company-profile + catalog snapshot 2026-06-25 + register FAQ
source_url:
- https://www.yehwang.com/about-us.html
- https://www.yehwang.com/register.html
- "数仓表 wa_dim.dim_product_full (快照 2026-06-25)"
- "内部文档 公司介绍.md.txt"
last_updated: 2026-06-25
keywords: [about, company, B2B, wholesale, jewelry, accessories, clothing, Netherlands, fulfillment, brands, Gimme]
---
# About Yehwang
> 📎 来源 / Source: https://www.yehwang.com/about-us.html · 数据 `wa_dim.dim_product_full` · 抓取 2026-06-25
### Q: Who is Yehwang / what kind of company are you?
Yehwang is a Netherlands-based (Dutch-registered) **B2B wholesaler** serving the fashion, wellness & living industries. We supply jewelry, accessories, and clothing to retailers and online sellers, primarily across Europe. We sell through three channels: physical wholesale stores, our B2B wholesale website (yehwang.com), and a dropshipping platform (stock shipped from our Dutch warehouse on behalf of sellers).
### Q: What products do you sell?
We carry a very broad assortment (100,000+ live products). The main categories are:
- **Women's jewelry** — earrings, pendants, necklaces, bracelets, rings, piercing jewelry, jewelry sets, and jewelry-making supplies (the largest category by far).
- **Accessories** — hair accessories, scarves, bag charms, glasses, phone accessories, bags, hats, makeup bags, socks, keychains.
- **Clothing** — women's tops, bottoms, knitwear, denim (our own clothing label is **Gimme**).
- **Packing & Display** — wholesale packaging materials and display solutions.
- Plus **High-end jewelry**, **Men's jewelry**, **Children's jewelry**, and **Beauty & makeup tools**.
### Q: What price range are your products in?
Prices are wholesale unit prices. Most items fall between roughly **€1.40 and €4.70** per piece (median around €2.80), with clothing typically higher (around €14 median) and high-end jewelry higher still. Exact prices are visible on the website after you log in to your business account.
### Q: Where do you ship from / what are your fulfillment models?
We operate two models:
1. **In-stock from the Netherlands** — products held in our Dutch warehouse are shipped across Europe via PostNL or DHL. Fast EU delivery.
2. **Factory-Direct** — selected products ship directly from our manufacturing facilities (China) to customers worldwide, removing warehousing/middleman cost. See [07-factory-direct](07-factory-direct.md).
### Q: What languages and countries do you serve?
Our website and catalog are available in multiple European languages (English, Dutch, German, Spanish, French, Italian, Portuguese). Our customer base is concentrated in the Netherlands, France, Belgium, Germany, Spain, Italy, the UK, Portugal, and Greece, but we ship worldwide.
### Q: What is Gimme?
Gimme is Yehwang's own clothing label, known for trendy, stylish designs aligned with the latest fashion trends, ranging from casual to chic.
### Q: How do I contact customer service?
- General / website / self-operated orders: **helpdesk@yehwang.com**, phone **+31 318 668 171**.
- Factory-Direct orders: **service@yehwang.com**.
Our headquarters (and returns address) is in **Ede, The Netherlands**.

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---
title: Registration & Account
category: registration
source: yehwang.com/register.html (official FAQ, verbatim)
source_url:
- https://www.yehwang.com/register.html
- https://www.yehwang.com/other-questions-1987986538
last_updated: 2026-06-25
keywords: [register, account, sign up, VAT number, Chamber of Commerce, CoC, individual, password, reset, find a shop, newsletter, images]
---
# Registration & Account
> 📎 来源 / Source: https://www.yehwang.com/register.html · 抓取 2026-06-25
### Q: Who can register as a customer at Yehwang?
Yehwang is a B2B wholesaler serving the fashion, wellness & living industries. A valid VAT number is required **only for Dutch-based businesses**. For all other countries, no VAT number is necessary to open an account.
### Q: I do not have a company but I want to purchase your products. Is this possible?
Yes. A Chamber of Commerce (CoC) number is **only required for businesses based in the Netherlands**. For customers from all other regions there are no restrictions and no minimum order quantity required — you are welcome to place an order as an individual.
### Q: How do I register an account?
Click the **'Register'** button at the top right corner of our website. Fill out all your details and check that the supplied information is correct. If everything looks good, click **'Create account'**.
### Q: I created an account. Can I start shopping right away?
Yes. Once your account is created you can start shopping immediately. You will receive a confirmation email after registration. You can then log in, view all products **with prices**, and manage your information in your account settings.
### Q: I forgot my password. What now?
On the login page select **'Forgotten password'**, then enter the email address where we should send a new temporary password. If you have any problems resetting, contact **helpdesk@yehwang.com** or call **+31 318 668 171**.
### Q: How do I register for "Find a Shop"?
1. Log in to yehwang.com and select **My account** (upper right).
2. Click **My shop**.
3. Click **Add new Shop**.
4. Fill out your details and click **Continue**.
If you need help, contact **helpdesk@yehwang.com** or **+31 318 668 171**.
### Q: How do I register for the newsletter?
Use the newsletter sign-up on our website to stay up to date on weekly news, promotions, and new items.
### Q: May I use your product images?
Yes. As a customer you may use all our images, including product images, on-model shots, and images from our Instagram. Images of items you purchased are listed per order and can be downloaded as a .ZIP from your account, or saved individually from the website. If you use our images on social media, we'd love to be tagged.

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---
title: Ordering — placing orders, minimum order, quantity discounts, changes
category: ordering
source: yehwang.com/order.html (official FAQ, verbatim)
source_url:
- https://www.yehwang.com/order.html
last_updated: 2026-06-25
keywords: [order, place order, minimum order, MOQ, 30 euro, combine orders, shipping per order, quantity discount, volume discount, rewards, logo-free, cancel, adjust, voucher, promo code, price drop, sold out, back in stock]
---
# Ordering
> 📎 来源 / Source: https://www.yehwang.com/order.html · 抓取 2026-06-25
### Q: How do I place an order?
Log in with your business account. Use **'Add to cart'** to add products to your shopping cart. When done, click the cart (upper right) to review your order. Check the products and your details carefully and update if needed. Select your preferred payment method and finalize. You'll receive an order confirmation by email.
### Q: What is the minimum order value?
There is a **minimum order of €30**. You can order a few items or in bulk — whichever suits you. Great for testing new products.
### Q: Can I reserve items?
Yes, through **pre-orders** you can reserve certain products that we have already re-ordered and are on their way to our warehouse. Pre-orders must always be paid in advance. See [03-pre-order](03-pre-order.md).
### Q: Can I combine two orders?
No. It is not possible to combine two separate orders. Separate shipping costs are charged for each order because packages are processed and shipped separately. Shipping costs cannot be combined.
### Q: Do you offer quantity discounts (same product)?
Yes, larger quantities of the **same product** earn an extra discount:
- **5–9 pieces**: +3%
- **10–19 pieces**: +5%
- **20+ pieces**: +7%
These stack with our order-total volume discounts — see [09-membership-rewards](09-membership-rewards.md).
### Q: How do Yehwang's order rewards work?
To reward loyal customers, the platform returns rewards on each order, and rewards can be accumulated. Detailed rules are linked on the order rewards page on our website.
### Q: Do you have logo-free jewelry?
Yes. From mid-2024, Yehwang's new jewelry no longer has logos on the packaging or labels, so you can sell our jewelry directly under your own brand.
### Q: I didn't receive an order confirmation.
You should receive a confirmation immediately after placing the order. First check your spam folder. If it's still missing, your details may have been entered incorrectly — check and correct them in your account. If your details are correct and you still have no confirmation, contact **helpdesk@yehwang.com** and we'll get back to you as soon as possible.
### Q: Can I cancel or adjust my order after placing it?
No. Finalized orders cannot be cancelled. Items in a confirmed order cannot be exchanged, and items cannot be added to a finalized order. Any additions must be placed as a separate order.
### Q: How do I apply a voucher or promo code?
Discounts tied to holidays that apply to all customers (e.g. Black Friday, Daily Deals, Yehwang Day) are applied to your cart automatically. **Personal vouchers and discount codes** are added at the last checkout step — the same page where you select delivery and invoice addresses. (Note: a maximum of one code per order; sale and brand items are excluded — see [04-payment-vat-invoice](04-payment-vat-invoice.md).)
### Q: I bought an item at full price and it went on discount the next day. Can I get the difference back?
No, we do not refund the discount difference. What you can do is reorder the products at the discounted price and return the others, with return costs at your own expense. No exceptions are made.
### Q: An item is sold out — will it be back soon?
Stock varies greatly by product, and unfortunately not every sold-out item can be replenished. Click the **'Back in Stock'** notice button on the product so we can contact you if it returns.

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---
title: Pre-order
category: pre-order
source: yehwang.com/pre-order.html (official FAQ, verbatim)
source_url:
- https://www.yehwang.com/pre-order.html
last_updated: 2026-06-25
keywords: [pre-order, preorder, reserve, out of stock, delivery week, 5% discount, minimum 50 pieces, combine, first order required]
---
# Pre-order
> 📎 来源 / Source: https://www.yehwang.com/pre-order.html · 抓取 2026-06-25
### Q: What is a pre-order?
Products that are currently out of stock can be **reserved and paid for in advance** through pre-orders. These products have already been reordered by us and are on their way to our warehouse. From pre-order to delivery it takes **approximately one month** before stock reaches our warehouse and we can dispatch your order.
### Q: How do I know which products are pre-order products?
Pre-order products are marked with a **PRE-ORDER** label on our website. A full overview is on our Pre-order products page.
### Q: How do I know when my pre-order will be delivered?
Each pre-order product shows an **expected delivery week** — the week we expect to receive the products into our warehouse (not the week you receive your order). You can combine products with different delivery weeks in one pre-order, but the gap between the earliest and latest availability **cannot exceed 3 weeks** (e.g. week 40 + week 42 is OK; week 40 + week 43 is not). Orders with mixed delivery weeks ship only after all items have arrived.
### Q: Why can't I add a pre-order product to my cart?
Two reasons:
1. **Pre-order products cannot be combined with in-stock items** — they require two separate orders, and the minimum order value applies to each.
2. **Pre-order items are only available to existing customers** — if you have never ordered from us before, pre-order items are not visible. Place a regular order first.
### Q: Can I pre-order items that are (almost) out of stock?
Yes. Contact customer service to place a personal pre-order. The **minimum quantity for a personal pre-order is 50 pieces**. Pre-ordering clothing must first be confirmed with our supplier.
### Q: Why do I get a discount on pre-order items?
Pre-order products get a **5% discount** because they haven't arrived in our warehouse yet and you wait a bit longer for shipment. Once they arrive, the price reverts to the regular selling price.

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---
title: Payment, VAT & Invoices
category: payment
source: yehwang.com/payment.html (official FAQ, verbatim)
source_url:
- https://www.yehwang.com/payment.html
last_updated: 2026-06-25
keywords: [payment, iDeal, PayPal, credit card, VISA, Sofort, Giropay, Bancontact, bank transfer, discount code, VAT, tax, VAT number, exemption, invoice, EU VAT, checkout]
---
# Payment, VAT & Invoices
> 📎 来源 / Source: https://www.yehwang.com/payment.html · 抓取 2026-06-25
### Q: What payment methods do you accept?
We accept the following online payment methods:
- iDeal
- PayPal
- Credit card
- VISA
- Sofort
- Giropay
- Bancontact
### Q: Can I pay by bank transfer?
No. Payment by bank transfer is not possible. Payment is made through our website using the methods above.
### Q: To which products can a discount code be applied?
Discount codes apply to the **total value of your order**. **Sale items and brand items are excluded.** Each discount code is valid only once, and a **maximum of one code can be used per order**.
### Q: I registered with a valid VAT number — why am I still charged VAT?
Check the following:
1. If you are a **Dutch customer** with a delivery address in the Netherlands, you always pay VAT on your orders.
2. Check that your VAT number is listed in your **My Account** details. If you have a valid VAT number that is not listed there, contact **helpdesk@yehwang.com**.
3. Select your delivery address and check whether VAT is still charged. If it still is, contact **helpdesk@yehwang.com**.
### Q: My company falls within the VAT exemption regulation. How can I receive an invoice with VAT?
If you have a valid VAT number and want to pay VAT on your orders, **contact us before placing your first order**. We will register you correctly in our system so you can start ordering.
### Q: Why do I need to pay VAT at checkout?
If you are from an EU country and did not enter your own VAT number when creating your shipping address, you must pay VAT at checkout. **The rate varies by country.**
> ⚠️ 待核对: 官网附有"各国 VAT 税率表"，需业务确认后补全到此处。
### Q: Can I have an invoice adjusted?
No. Once your order has been placed, we can no longer change the information on your invoice.
### Q: I export outside the EU via a Dutch forwarder — how do I get the VAT refunded?
You pay the VAT initially. After the order is delivered to your Dutch forwarder, they give you a **proof of export** (confirming the cargo left the Netherlands). Email a copy of that document together with your IBAN to **helpdesk@yehwang.com** and we will refund the VAT as soon as possible.

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---
title: Shipping & Delivery (in-stock / NL warehouse)
category: shipping
source: yehwang.com/shipment.html (official FAQ, verbatim)
source_url:
- https://www.yehwang.com/shipment.html
last_updated: 2026-06-25
keywords: [shipping, delivery, PostNL, DHL, shipping cost, free shipping, dispatch time, cut-off 3pm, track and trace, Brexit, UK, import duties, VAT refund, lost package, transit time]
---
# Shipping & Delivery
> 📎 来源 / Source: https://www.yehwang.com/shipment.html · 抓取 2026-06-25
> Applies to in-stock orders shipped from our Netherlands warehouse. For items shipped from our factories, see [07-factory-direct](07-factory-direct.md).
### Q: What shipping options do you offer?
For all deliveries we offer two carriers: **PostNL** or **DHL**. The actual shipping rate is shown in your cart during checkout. If your order reaches the **free-shipping threshold** and you select DHL, the PostNL fee is deducted from the DHL fee and you only pay the surcharge.
### Q: What shipping costs do you charge?
Yehwang ships worldwide from the Netherlands via PostNL and DHL. **Shipping cost depends on your destination country and the weight of your package** — each country has its own rates based on distance and local shipping expenses. The exact cost is shown when you select your country during checkout.
> ⚠️ 待核对: 官网有按国家/重量的运费表与免邮门槛，需业务确认后补全到此处。
### Q: When will my order arrive / how fast do you dispatch?
Orders received **before 3 PM on business days are shipped within 1–3 business days**. We don't ship on weekends; orders placed Friday after 3 PM ship the following Monday. During clearance periods dispatch may take a little longer. After shipment you receive an email with a **Track and Trace** link. Transit times vary by country — check the carrier's site (via the tracking link) for an up-to-date ETA.
### Q: Will I receive a track and trace code?
Yes — you'll receive a track and trace code by email from PostNL. If you haven't received it, contact **helpdesk@yehwang.com** and include your order number.
### Q: How does Brexit affect shipping to the UK?
We still ship to the UK; Brexit does not stop this. However, on orders over **GBP 135** (excl. VAT and shipping), UK customs may charge import duties and taxes. These costs are paid by the customer — Yehwang does not cover them.
### Q: My package hasn't been delivered. What now?
Contact us at **helpdesk@yehwang.com** with your order number. We'll open an investigation with the carrier (this can take **1–3 business days**). If the carrier declares the package lost, we refund the purchase amount once there is evidence/confirmation from the carrier that it was not delivered.

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---
title: Returns & Refunds (in-stock / NL warehouse)
category: returns
source: yehwang.com/returns.html (official FAQ, verbatim)
source_url:
- https://www.yehwang.com/returns.html
last_updated: 2026-06-25
keywords: [return, refund, defective, incorrect, missing item, complaint, returns application, store credit, custom product, Ede, return shipping]
---
# Returns & Refunds
> 📎 来源 / Source: https://www.yehwang.com/returns.html · 抓取 2026-06-25
> Applies to in-stock orders from our NL warehouse. Factory-Direct returns differ — see [07-factory-direct](07-factory-direct.md).
### Q: I received my order but an item is defective or incorrect. What should I do?
Submit a **return request through your account**. We assess the request and, once approved, email you further information. If we confirm a manufacturing defect or wrong delivery, **we reimburse the return shipping cost**. You return the product to our headquarters in **Ede**. In some cases the product need not be returned and we reimburse directly as **store credit** or to your original payment method. Note: you **cannot** create a return request in your account for **discounted items** — instead email customer service.
### Q: How do I file a complaint / return request?
1. Go to **'My orders'** in your Yehwang account and select the order.
2. Click **'Returns Application'** and fill in the product quantity and return reason.
3. If the item is defective or incorrect, attaching a **photo is mandatory**.
After submitting, you can track it under the **'Returns'** section in 'My orders'. We respond by email **within 3 working days**, and the status changes from 'Pending' to 'Approved' or 'Rejected'.
### Q: An item from my order is missing. What should I do?
Go to **'My orders'**, select the order, click **'Returns Application'**, and choose **'Not received'** as the reason. Track it under 'Returns'. We respond within **3 working days**. If approved, **store credit is issued to your account immediately**.
### Q: Can I return / get a refund for a custom (personalized) product?
Customized products are made to your specifications and are personalized/exclusive, so they generally **do not accept unconditional returns or exchanges**. Returns/exchanges are accepted only for:
- ✓ Product quality issues (material defects, manufacturing errors, damage, etc.)
- ✓ Products significantly different from the order description / customized specifications
- ✓ Damage caused during shipping
Please read the full custom-product return policy carefully before ordering.

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---
title: Factory-Direct (ships from our factories worldwide)
category: factory-direct
source: yehwang.com/factory-direct.html (official FAQ, verbatim)
source_url:
- https://www.yehwang.com/factory-direct.html
last_updated: 2026-06-25
keywords: [factory direct, factory-direct, wholesale pricing, MOQ, custom, processing time, transit time, express, standard shipping, customs, tracking, missing items, quality, all sales final, 7 days]
---
# Factory-Direct
> 📎 来源 / Source: https://www.yehwang.com/factory-direct.html · 抓取 2026-06-25
> Factory-Direct orders ship **directly from our manufacturing facilities** (not the NL warehouse) to customers worldwide. Contact for Factory-Direct: **service@yehwang.com**.
### Q: What is the Factory-Direct advantage?
We ship your order directly from our manufacturing facilities to your location. By removing the middleman and domestic warehousing, we offer: **wholesale pricing** (cost savings passed to you), **exclusive access** (first to see newest designs), and **quality oversight** (direct handling from production line to packaging).
### Q: What products are available via Factory-Direct?
Three main categories:
- **Finished Jewelry & Accessories** — earrings, necklaces, rings, bracelets, jewelry sets, plus hair accessories, phone accessories, bags, and trending apparel.
- **DIY & Jewelry Making** — beads, pendants, and raw materials/components.
- **Packing & Display** — packaging and display solutions.
### Q: Is there a Minimum Order Quantity (MOQ)?
- **Standard inventory**: most jewelry, accessories, and DIY materials start from **just 1 piece**; the specific MOQ per item is listed in its product details.
- **Custom products**: MOQ varies by design complexity and materials. Email **service@yehwang.com** with your design ideas, preferred materials, and estimated quantity — we provide a tailored quote and MOQ requirement **within 24 hours**.
### Q: What are Factory-Direct shipping times and rates?
Delivery has two stages:
- **Processing time**: 1–3 business days (quality inspection, sorting, packaging).
- **Transit time**: Express shipping **5–10 business days**; Standard shipping **10–20 business days**.
These are estimates; high-volume seasons or custom orders may need more time. Shipping cost for customized/bulk packaging orders is calculated at checkout by weight. You'll receive a tracking number/link by email once dispatched (allow 24–48 hours for it to update).
### Q: Will I pay customs/duties on Factory-Direct orders?
Since items travel internationally from our factories, customs handling applies per destination. (Tracking and customs information is provided with your shipment.)
### Q: I haven't received my Factory-Direct order. What now?
First: check your tracking link, check "hidden" delivery spots (neighbors, building manager, safe places), and wait 24 hours (carriers sometimes mark "Delivered" early). If tracking hasn't updated within **3 business days (or 7 days for international orders)** after the expected delivery date, contact **service@yehwang.com**.
### Q: My Factory-Direct order is missing items. What should I do?
Check the packaging carefully (small jewelry/DIY items are often tucked into protective pouches or inside larger items), and verify the packing slip for backordered or separately-shipped items. If still missing, email **service@yehwang.com within 48 hours** with your order number, a photo of the shipping label and box contents, and the name of the missing item.
### Q: How do you handle quality issues on Factory-Direct orders?
Every item passes a quality check before packing. If you receive a defect, **report within 7 days** of delivery and email **service@yehwang.com** with your order number and a clear photo (e.g. missing stones, chipped coating, defective DIY components). Depending on the case we provide a prepaid return label for a replacement or a full refund.
### Q: What is the Factory-Direct return & exchange policy?
Due to the cost and complexity of international shipping and customs, **all sales are final** — we do not accept returns or exchanges for non-quality reasons (e.g. change of mind). However:
- **Defective or damaged items**: notify within **7 days** for a full refund or free replacement.
- **Incorrect orders** (wrong item, color, or size): we correct it immediately.

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---
title: Dropshipping service (dropshipping.yehwang.com)
category: dropshipping
source: dropshipping.yehwang.com — homepage + about-us + FAQ (order/payment/shipment/returns), scraped 2026-06-25
source_url:
- https://dropshipping.yehwang.com/
- https://dropshipping.yehwang.com/about-us
- https://dropshipping.yehwang.com/faq/register
- https://dropshipping.yehwang.com/faq/order
- https://dropshipping.yehwang.com/faq/payment
- https://dropshipping.yehwang.com/faq/shipment
- https://dropshipping.yehwang.com/faq/returns
last_updated: 2026-06-25
keywords: [dropshipping, Shopify, Shopify app, partner, apply, approval, no minimum order, blind shipping, neutral packaging, private label, house brands, Yehwang, Gimme, Lilli June, Lumé, Club Spice, margin, wholesale, 24h dispatch, Netherlands, REACH, nickel, returns, uninstall, VAT, PostNL, DHL]
---
# Dropshipping (dropshipping.yehwang.com)
> 📎 来源 / Source: https://dropshipping.yehwang.com/ · /about-us · /faq/{order,payment,shipment,returns} · 抓取 2026-06-25
Yehwang's dropshipping platform ("The European Standard") lets online sellers sell Yehwang's fashion & jewelry **without holding inventory** — stock sits in our **Netherlands warehouse**, and when a customer orders we automatically process, pack, and ship on the seller's behalf via a native **Shopify** integration. Contact: **dropshipping@yehwang.com** (or **service@yehwang.com** for order/payment/shipping support).
> Note: This is a separate service from the main B2B wholesale site (yehwang.com). Policies differ — most importantly, **dropshipping has no minimum order**, whereas the B2B site has a €30 minimum.
## Value proposition
### Q: What is Yehwang Dropshipping / why use it?
We are a B2B jewelry & fashion wholesale platform specializing in the European market. With dropshipping you sell without stocking inventory: sync our products to your Shopify store, and we handle the rest — when a customer orders we automatically process, pack, and ship it. Key benefits:
- **In-stock in the EU** — all products ship from our Netherlands warehouse with fast European delivery (no waiting weeks for shipments from China).
- **High margins** — quality products at wholesale prices.
- **Automatic sync** — products, inventory, and orders sync in real time with Shopify.
- **Zero inventory pressure** — no pre-orders, no stock to hold; whether a customer buys 1 or 100 items, we ship directly.
- **Guaranteed quality** — all metal jewelry complies with European regulations and passes REACH nickel-release testing (hypoallergenic).
- **For all seller levels** — beginner-friendly with step-by-step guides; also built for influencers/brands and scalable operations with API integration.
### Q: How does Yehwang compare to China dropshipping or Spocket?
- **Shipping time:** China 15–30 days; Spocket/others 4–10 days; **Yehwang 1–2 days within the NL/EU.**
- **Packaging:** one consolidated box (vs multiple boxes / inconsistent).
- **Returns:** 7-day no-reason (vs near impossible / complicated).
- **Quality control:** EU standards.
- **New arrivals:** 1,000+ new styles per month.
- **New-collection protection:** 6-week retail-first window (others have none).
## Joining & requirements
### Q: Who can join / how do I apply to dropship?
You apply through the partner application form on dropshipping.yehwang.com (steps: Business → Experience → Brands → Review). Required business details include name, business email, store/company, country, live store URL, and business type (e-commerce store, social commerce, marketplace seller, or multi-channel). Applications are **reviewed within 2–3 business days**.
### Q: Do I need dropshipping experience to be approved?
The partner programme is a **vetted programme aimed at experienced dropshippers** ready to generate consistent volume (the application asks about your experience). At the same time, the platform markets itself as beginner-friendly with onboarding guides and "no threshold to get started."
> ⚠️ 待核对: 官网两处口径不一(合伙申请页强调"经验丰富/6个月+",about-us 说"无门槛适合所有卖家")。请业务确认实际准入门槛，再统一此条表述。
### Q: How do I connect my Shopify store?
Link your store securely in minutes via the **Yehwang Dropshipping App on the Shopify App Store** — the setup is frictionless. After connecting, configure your margin multipliers, brand focus, and collections, then sync products live.
### Q: Is uninstalling the Yehwang Dropshipping app reversible?
> ⚠️ 待补: 官网此条答案在抓取时未能展开，需到 dropshipping.yehwang.com/faq/register 人工确认后补全。
### Q: I forgot my password / can I register without a company?
Registration rules mirror the main site: a Chamber of Commerce and VAT number are only required for **Netherlands-based** businesses; customers elsewhere can register without a company. For password resets use 'Forgotten password' on the login page, or contact **service@yehwang.com**.
## How it works (4 steps)
### Q: How does the dropshipping process work end to end?
1. **Apply & get approved** — submit the application; reviewed within 2–3 business days.
2. **Connect your Shopify** — link your store via the Yehwang Dropshipping App.
3. **Set your preferences** — configure margin multipliers, brand focus, and collections; pick New In and Bestsellers.
4. **Sync & start selling** — push products live; orders flow back to us automatically and we pick, pack, and ship. Orders are shipped after the customer's payment.
## Brands & catalog
### Q: What brands can I dropship?
Five house brands, each for a different customer profile:
- **Yehwang** — Core Collection: 20+ years of wholesale expertise; timeless jewelry, clothing & accessories at accessible prices.
- **Gimme** — Lifestyle clothing: playful, layered, trend-led silhouettes.
- **Lilli June** — Charm jewelry: charm-forward, mix-and-match stackable pieces.
- **Lumé** — Fine jewelry: elevated essentials in refined finishes, gifting-worthy.
- **Club Spice** — Statement jewelry: bold, vibrant pieces.
### Q: What product range / how many products are available?
A complete lifestyle catalog spanning **50+ core categories** (fashion, lifestyle, creative products) — jewelry, clothing (e.g. maxi dresses, summer clothes), and accessories (bags, scarves). The platform advertises **1,000+ new styles per month**.
> ⚠️ 待核对: 官网对在售规模口径不一(首页"30,000+ items"、about-us"over 1 million in-stock items"、order FAQ"10,000+ SKUs")。请确认对客户统一说法。
## Pricing & margins
### Q: What does it cost and what margins can I expect?
Wholesale prices start from **€1.25 per unit**; suggested retail (MSRP) is typically **2.5×–3.5× wholesale**, with custom margin multipliers configurable in the app and VAT-friendly pricing for EU sellers. Advertised wholesale margins are **up to ~65%** across the 5 house brands (average gross margin across categories ~63%). Example: retail €49.99 − €14.50 wholesale − €3.95 shipping = **€31.54 profit** per unit. Actual results depend on product selection, platform fees, and pricing strategy.
## Packaging & branding
### Q: Will my customer know the order came from Yehwang? (blind shipping)
No. All packages are shipped in **unbranded, neutral packaging** with no Yehwang identifiers, so customers receive items as if shipped directly from your store. If you have your own brand logo, contact us.
### Q: Do you support private label / custom packaging?
Yes — we offer **private label and custom packaging** services (a minimum order quantity applies). Contact our sales team for a tailored solution. New collections become available to dropshipping partners **6 weeks after** they go live on www.yehwang.com (retail-first window).
## Orders, minimum & products
### Q: Is there a minimum order for dropshipping?
**No minimum order quantity** — you can order a single item or in bulk, whichever suits you. (This differs from the main B2B site's €30 minimum.)
### Q: Which products support dropshipping?
The platform spans 50+ core categories specializing in fashion, lifestyle, and creative products, with a curated selection of SKUs supporting diverse models — e-commerce retail, cross-border distribution, and boutique stores.
## Payment & VAT
### Q: Can I pay by bank transfer?
No. Payment is made through the website; bank transfer is not available.
### Q: I have a valid VAT number but am still charged VAT — why?
1. If you're a Dutch customer with a Netherlands delivery address, VAT is always charged.
2. Check that your VAT number is listed in your My Account details; if it's valid but not listed, contact **service@yehwang.com**.
3. Select your delivery address and check whether VAT is still charged; if so, contact **service@yehwang.com**.
### Q: My company falls within the VAT exemption regulation. How do I get an invoice with VAT?
If you have a valid VAT number and want to pay VAT on your orders, contact us **before placing your first order** so we can register you correctly.
## Shipping & delivery
### Q: What are dropshipping shipping costs and carriers?
Orders ship worldwide via **PostNL and DHL** from the Netherlands. Shipping cost depends on the **destination country and package weight**, shown when you select the country at checkout.
> ⚠️ 待核对: 各国运费表官网有，抓取未含，需业务补全。
### Q: When will the order arrive?
Orders received **before 3 PM on business days ship within 1–3 business days** (24h dispatch on confirmed orders is advertised). We don't ship on weekends; Friday-after-3-PM orders ship the following Monday. After dispatch you receive an email with a Track & Trace link; transit time varies by country.
### Q: Will I receive a track and trace code?
Yes — by email from PostNL. If you don't receive it, contact **service@yehwang.com** with your order number.
### Q: How does Brexit affect shipping to the UK?
We still ship to the UK. On orders over **GBP 135** (excl. VAT and shipping), UK customs may charge import duties/taxes, paid by the customer — Yehwang does not cover these.
## Returns
### Q: What is the dropshipping returns policy?
A **7-day no-reason** returns policy applies.
### Q: How do I file a complaint / return?
Go to **'My orders'** in your account, select the order, click **'Returns Application'**, and enter the quantity and reason. For a defective or incorrect item, **attaching a photo is mandatory**. Track it in the **'Returns'** section; we reply by email **within 3 working days**, and the status changes from 'Pending' to 'Approved' or 'Rejected'.

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---
title: Membership tiers, volume discounts & rewards
category: membership
source: yehwang.com/membership (verbatim) + order.html + catalog snapshot 2026-06-25
source_url:
- https://www.yehwang.com/membership-307802756
- https://www.yehwang.com/order.html
- "数仓表 wa_dim.dim_user_full (快照 2026-06-25)"
last_updated: 2026-06-25
keywords: [membership, loyalty, tier, level, Bronze, Silver, Gold, Platinum, Diamond, VIP, discount, volume discount, quantity discount, rewards, spending threshold, upgrade]
---
# Membership, Volume Discounts & Rewards
> 📎 来源 / Source: https://www.yehwang.com/membership-307802756 · https://www.yehwang.com/order.html · 数据 `wa_dim.dim_user_full` · 抓取 2026-06-25
### Q: What membership tiers do you have and how do I level up?
Membership has six levels based on **cumulative historical spending** (excluding VAT and shipping). As soon as you hit a new threshold, your account is **automatically upgraded**. Each tier adds a member-bonus discount:
| Tier | Cumulative spend | Member bonus |
|---|---|---|
| Bronze | €1+ | 0% |
| Silver | €200+ | 1% |
| Gold | €1,000+ | 2% |
| Platinum | €4,000+ | 3% |
| Diamond | €10,000+ | 4% |
| VIP | €20,000+ | 5% |
(New accounts start as a New Member before reaching Bronze. Some special accounts — e.g. key accounts ("KA") — may have custom arrangements.)
### Q: What volume discounts do you offer (per order total)?
Volume discounts are based on the **total value of a single order**:
| Order total | Volume discount |
|---|---|
| €200+ | 5% |
| €500+ | 7% |
| €1,000+ | 10% |
| €2,000+ | 15% |
| €3,000+ | 20% |
| €5,000+ | 22% |
| €10,000+ | 25% |
### Q: How do the discounts stack?
The system applies discounts **sequentially**: the **volume discount** (based on order total) is applied first, then your **member bonus** (0–5% by tier) is applied on top, to maximize your savings.
### Q: Do you offer quantity discounts on the same product?
Yes — in addition to the order-total volume discount, ordering more of the **same product** earns extra:
- **5–9 pieces**: +3%
- **10–19 pieces**: +5%
- **20+ pieces**: +7%
### Q: How do order rewards work?
To reward loyal customers, the platform returns rewards on each order, which can be **accumulated**. Detailed rules are on the order rewards page on our website.
### Q: Is there a welcome discount for new members?
Yes — new registrants can receive a welcome discount (advertised as **up to 15% off**) on early orders.

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---
title: Products catalog, materials & jewelry care
category: products
source: yehwang.com/other-questions (verbatim) + catalog snapshot 2026-06-25
source_url:
- https://www.yehwang.com/other-questions-1987986538
- "数仓表 wa_dim.dim_product_full (快照 2026-06-25)"
last_updated: 2026-06-25
keywords: [catalog, categories, price range, materials, stainless steel, gold plated, 304, 316L, nickel free, discolor, waterproof, jewelry care, selling price, minimum price, 300% margin, Gimme]
---
# Products, Materials & Jewelry Care
> 📎 来源 / Source: https://www.yehwang.com/other-questions-1987986538 · 数据 `wa_dim.dim_product_full` · 抓取 2026-06-25
## Catalog overview (live products, snapshot 2026-06-25)
| Category | Live products | Typical price (EUR) |
|---|---|---|
| Women's jewelry | ~72,800 | median ~€2.75 (€0–233) |
| Accessories | ~24,000 | median ~€2.27 |
| Clothes | ~5,000 | median ~€13.95 |
| Packing & Display | ~1,600 | median ~€1.00 |
| Other / Sale jewelry | ~970 | median ~€4.00 |
| Sports & Outdoor | ~670 | median ~€10.40 |
| Beauty & Makeup tools | ~410 | median ~€2.00 |
| High-end jewelry | ~360 | median ~€22.50 |
| Men's jewelry | ~170 | median ~€5.95 |
Top sub-categories: Earrings, Pendants, Necklaces, Bracelets, Piercing jewelry, Rings, Hair accessories, Jewelry-making supplies, Scarves, Bag charms, Glasses, Women's tops, Phone accessories, Bags.
Most-used materials: **Stainless Steel** (by far the largest), Polyester, Acrylic, Natural Stones, Titanium Alloy, PVC, Raffia.
### Q: What materials are your jewelry made of?
We use a variety of materials; we particularly favor **gold-plated metal** and **stainless steel** jewelry. The gold layer on top is **2.5 microns thick**, in 14K yellow, white, or rose gold (jewelry made before 2020 used an 18K gold layer). This layer is also applied over stainless steel; the color depends on the gold plating. Our stainless steel is **304 or 316L**. **All our jewelry is nickel free.**
### Q: Does your jewelry discolor?
**Stainless steel** jewelry is **waterproof and does not discolor** — you can shower, swim, and spray perfume on it. Other materials such as **silver 925, alloy, and copper are not waterproof** and may discolor with daily use; we do not guarantee against discoloration of silver 925, alloy, and copper.
### Q: Can I keep wearing the jewelry while playing sports or sleeping?
Although our jewelry is durable, we advise **not** wearing it while showering, sleeping, or during sports. To care for it, avoid contact with water, hairspray, and body lotion. In some cases your skin's pH can negatively affect the jewelry and cause discoloration.
### Q: Am I free to set my own selling prices?
Each product has a **minimum selling price** described on its page; you are expected to maintain this and not undercut it. We use a **300% margin** to determine the suggested selling price.
### Q: Do you offer logo-free / white-label jewelry?
Yes — Yehwang's new jewelry from mid-2024 onward has **no logos** on packaging or labels, so you can sell it under your own brand. (See also [02-ordering](02-ordering.md).)

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# Yehwang 客服知识库 (Customer Service Knowledge Base)
面向 **Chatwoot + ai-bridge + Twenty** AI 客服系统的知识库。内容为英文（客户群体为欧洲 B2B 零售商/店主，官方 FAQ 原文亦为英文），AI 在回复时按客户语言翻译即可。
## 内容来源（均为权威来源，非编造）
每个 md 文件都在 frontmatter 的 `source_url` 字段、以及正文标题下的「📎 来源 / Source」行里标注了**确切来源地址**，可点击核对/更新。汇总：
| 来源地址 | 对应文件 |
|---|---|
| https://www.yehwang.com/about-us.html | 00-about |
| https://www.yehwang.com/register.html | 00-about, 01-registration |
| https://www.yehwang.com/order.html | 02-ordering, 09-membership |
| https://www.yehwang.com/pre-order.html | 03-pre-order |
| https://www.yehwang.com/payment.html | 04-payment |
| https://www.yehwang.com/shipment.html | 05-shipping |
| https://www.yehwang.com/returns.html | 06-returns |
| https://www.yehwang.com/factory-direct.html | 07-factory-direct |
| https://www.yehwang.com/other-questions-1987986538 | 01-registration, 10-products |
| https://www.yehwang.com/membership-307802756 | 09-membership |
| https://dropshipping.yehwang.com/ · /about-us · /faq/{register,order,payment,shipment,returns} | 08-dropshipping |
| 数仓表 `wa_dim.dim_product_full` / `wa_dim.dim_user_full`（快照 2026-06-25） | 00-about, 09-membership, 10-products |
| 内部文档 `公司介绍.md.txt`（业务背景） | 00-about |
> 官网 FAQ 答案为 JS 折叠加载，用 Playwright 渲染后抓取；原始抓取数据存档于 `_source/`。
## 文件结构（一主题一文件，问答块切分，适配 RAG）
- `index.md` — 导航
- `00-about-yehwang.md` — 公司是谁、卖什么、两种履约模式
- `01-registration-account.md` — 注册 / 账号 / 找店 / 图片授权
- `02-ordering.md` — 下单 / 起订 €30 / 数量折扣 / 改单取消 / 优惠码
- `03-pre-order.md` — 预购规则
- `04-payment-vat-invoice.md` — 支付方式 / VAT / 发票
- `05-shipping-delivery.md` — PostNL/DHL 物流 / 运费 / 时效 / Brexit
- `06-returns-refunds.md` — 退换货 / 缺件 / 残次 / 定制品
- `07-factory-direct.md` — 工厂直发（中国直发全球）
- `08-dropshipping.md` — 一件代发（Shopify 接入）
- `09-membership-rewards.md` — 会员等级 / 阶梯量折扣 / 奖励
- `10-products-and-jewelry-care.md` — 品类盘 / 价格带 / 材质 / 珠宝护理
## 给 ai-bridge 的接入建议
1. **切块**：每个 `### Q:` 问答块作为一个 chunk（已天然分段）。frontmatter 里的 `keywords` 可并入 embedding 文本提升召回。
2. **向量化**：数仓 `.env.local` 已含 `DASHSCOPE_API_KEY`（`text-embedding-v3`，多语言），可直接复用，对欧洲多语种问法召回友好。
3. **system prompt 约束**：要求 AI 仅依据知识库作答；涉及金额/时效/政策时引用具体条款；无法回答时转人工（`helpdesk@yehwang.com` / `service@yehwang.com`）。
4. **联系方式**：自营/网站业务 `helpdesk@yehwang.com`、电话 `+31 318 668 171`；工厂直发 `service@yehwang.com`。
## 维护
- 政策类内容随官网 FAQ 变化需同步；商品/等级类数据可定期从数仓刷新（脚本见 `scratchpad` 或重跑聚合）。
- 标 `⚠️ 待核对` 的条目为需业务确认后补全的细节（如各国运费表、各国 VAT 税率表）。
_最后更新：2026-06-25_

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# Yehwang Customer Service Knowledge Base — Index
Yehwang is a Netherlands-based B2B wholesaler of jewelry, accessories, and clothing, serving retailers and online sellers across Europe.
## Topics
| File | Topic | Typical questions |
|---|---|---|
| [00-about-yehwang](00-about-yehwang.md) | Who we are, what we sell, fulfillment models | "What do you sell?" "Where do you ship from?" |
| [01-registration-account](01-registration-account.md) | Registration, account, password, Find a Shop | "Can I register without a company?" "I forgot my password" |
| [02-ordering](02-ordering.md) | Placing orders, minimum order, quantity discounts | "What is the minimum order?" "Can I cancel my order?" |
| [03-pre-order](03-pre-order.md) | Pre-order products and rules | "What is a pre-order?" "When will my pre-order arrive?" |
| [04-payment-vat-invoice](04-payment-vat-invoice.md) | Payment methods, VAT, invoices | "Which payment methods?" "Why am I charged VAT?" |
| [05-shipping-delivery](05-shipping-delivery.md) | Carriers, costs, delivery times, tracking | "How much is shipping?" "When will my order arrive?" |
| [06-returns-refunds](06-returns-refunds.md) | Returns, refunds, defective/missing items | "An item is broken, what do I do?" |
| [07-factory-direct](07-factory-direct.md) | Factory-Direct (ships from our factories) | "What is Factory Direct?" "MOQ for factory direct?" |
| [08-dropshipping](08-dropshipping.md) | Dropshipping service (Shopify integration) | "How does dropshipping work?" "Can I dropship?" |
| [09-membership-rewards](09-membership-rewards.md) | Membership tiers, volume discounts, rewards | "How do I get a discount?" "What tier am I?" |
| [10-products-and-jewelry-care](10-products-and-jewelry-care.md) | Catalog, price ranges, materials, jewelry care | "What materials?" "Does the jewelry discolor?" |
## Contact
- **General / website / self-operated orders:** helpdesk@yehwang.com · +31 318 668 171
- **Factory-Direct orders:** service@yehwang.com
- **Headquarters / returns address:** Ede, The Netherlands