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crm-ai-demo/customer-service-kb/09-membership-rewards.md

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---
title: Membership tiers, volume discounts & rewards
category: membership
source: yehwang.com/membership (verbatim) + order.html + catalog snapshot 2026-06-25
source_url:
- https://www.yehwang.com/membership-307802756
- https://www.yehwang.com/order.html
- "数仓表 wa_dim.dim_user_full (快照 2026-06-25)"
last_updated: 2026-06-25
keywords: [membership, loyalty, tier, level, Bronze, Silver, Gold, Platinum, Diamond, VIP, discount, volume discount, quantity discount, rewards, spending threshold, upgrade]
---
# Membership, Volume Discounts & Rewards
> 📎 来源 / Source: https://www.yehwang.com/membership-307802756 · https://www.yehwang.com/order.html · 数据 `wa_dim.dim_user_full` · 抓取 2026-06-25
### Q: What membership tiers do you have and how do I level up?
Membership has six levels based on **cumulative historical spending** (excluding VAT and shipping). As soon as you hit a new threshold, your account is **automatically upgraded**. Each tier adds a member-bonus discount:
| Tier | Cumulative spend | Member bonus |
|---|---|---|
| Bronze | €1+ | 0% |
| Silver | €200+ | 1% |
| Gold | €1,000+ | 2% |
| Platinum | €4,000+ | 3% |
| Diamond | €10,000+ | 4% |
| VIP | €20,000+ | 5% |
(New accounts start as a New Member before reaching Bronze. Some special accounts — e.g. key accounts ("KA") — may have custom arrangements.)
### Q: What volume discounts do you offer (per order total)?
Volume discounts are based on the **total value of a single order**:
| Order total | Volume discount |
|---|---|
| €200+ | 5% |
| €500+ | 7% |
| €1,000+ | 10% |
| €2,000+ | 15% |
| €3,000+ | 20% |
| €5,000+ | 22% |
| €10,000+ | 25% |
### Q: How do the discounts stack?
The system applies discounts **sequentially**: the **volume discount** (based on order total) is applied first, then your **member bonus** (05% by tier) is applied on top, to maximize your savings.
### Q: Do you offer quantity discounts on the same product?
Yes — in addition to the order-total volume discount, ordering more of the **same product** earns extra:
- **59 pieces**: +3%
- **1019 pieces**: +5%
- **20+ pieces**: +7%
### Q: How do order rewards work?
To reward loyal customers, the platform returns rewards on each order, which can be **accumulated**. Detailed rules are on the order rewards page on our website.
### Q: Is there a welcome discount for new members?
Yes — new registrants can receive a welcome discount (advertised as **up to 15% off**) on early orders.