54 lines
3.8 KiB
Markdown
54 lines
3.8 KiB
Markdown
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---
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title: Ordering — placing orders, minimum order, quantity discounts, changes
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category: ordering
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source: yehwang.com/order.html (official FAQ, verbatim)
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source_url:
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- https://www.yehwang.com/order.html
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last_updated: 2026-06-25
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keywords: [order, place order, minimum order, MOQ, 30 euro, combine orders, shipping per order, quantity discount, volume discount, rewards, logo-free, cancel, adjust, voucher, promo code, price drop, sold out, back in stock]
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---
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# Ordering
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> 📎 来源 / Source: https://www.yehwang.com/order.html · 抓取 2026-06-25
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### Q: How do I place an order?
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Log in with your business account. Use **'Add to cart'** to add products to your shopping cart. When done, click the cart (upper right) to review your order. Check the products and your details carefully and update if needed. Select your preferred payment method and finalize. You'll receive an order confirmation by email.
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### Q: What is the minimum order value?
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There is a **minimum order of €30**. You can order a few items or in bulk — whichever suits you. Great for testing new products.
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### Q: Can I reserve items?
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Yes, through **pre-orders** you can reserve certain products that we have already re-ordered and are on their way to our warehouse. Pre-orders must always be paid in advance. See [03-pre-order](03-pre-order.md).
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### Q: Can I combine two orders?
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No. It is not possible to combine two separate orders. Separate shipping costs are charged for each order because packages are processed and shipped separately. Shipping costs cannot be combined.
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### Q: Do you offer quantity discounts (same product)?
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Yes, larger quantities of the **same product** earn an extra discount:
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- **5–9 pieces**: +3%
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- **10–19 pieces**: +5%
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- **20+ pieces**: +7%
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These stack with our order-total volume discounts — see [09-membership-rewards](09-membership-rewards.md).
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### Q: How do Yehwang's order rewards work?
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To reward loyal customers, the platform returns rewards on each order, and rewards can be accumulated. Detailed rules are linked on the order rewards page on our website.
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### Q: Do you have logo-free jewelry?
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Yes. From mid-2024, Yehwang's new jewelry no longer has logos on the packaging or labels, so you can sell our jewelry directly under your own brand.
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### Q: I didn't receive an order confirmation.
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You should receive a confirmation immediately after placing the order. First check your spam folder. If it's still missing, your details may have been entered incorrectly — check and correct them in your account. If your details are correct and you still have no confirmation, contact **helpdesk@yehwang.com** and we'll get back to you as soon as possible.
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### Q: Can I cancel or adjust my order after placing it?
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No. Finalized orders cannot be cancelled. Items in a confirmed order cannot be exchanged, and items cannot be added to a finalized order. Any additions must be placed as a separate order.
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### Q: How do I apply a voucher or promo code?
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Discounts tied to holidays that apply to all customers (e.g. Black Friday, Daily Deals, Yehwang Day) are applied to your cart automatically. **Personal vouchers and discount codes** are added at the last checkout step — the same page where you select delivery and invoice addresses. (Note: a maximum of one code per order; sale and brand items are excluded — see [04-payment-vat-invoice](04-payment-vat-invoice.md).)
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### Q: I bought an item at full price and it went on discount the next day. Can I get the difference back?
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No, we do not refund the discount difference. What you can do is reorder the products at the discounted price and return the others, with return costs at your own expense. No exceptions are made.
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### Q: An item is sold out — will it be back soon?
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Stock varies greatly by product, and unfortunately not every sold-out item can be replenished. Click the **'Back in Stock'** notice button on the product so we can contact you if it returns.
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