35 lines
2.5 KiB
Markdown
35 lines
2.5 KiB
Markdown
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---
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title: Returns & Refunds (in-stock / NL warehouse)
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category: returns
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source: yehwang.com/returns.html (official FAQ, verbatim)
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source_url:
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- https://www.yehwang.com/returns.html
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last_updated: 2026-06-25
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keywords: [return, refund, defective, incorrect, missing item, complaint, returns application, store credit, custom product, Ede, return shipping]
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---
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# Returns & Refunds
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> 📎 来源 / Source: https://www.yehwang.com/returns.html · 抓取 2026-06-25
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> Applies to in-stock orders from our NL warehouse. Factory-Direct returns differ — see [07-factory-direct](07-factory-direct.md).
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### Q: I received my order but an item is defective or incorrect. What should I do?
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Submit a **return request through your account**. We assess the request and, once approved, email you further information. If we confirm a manufacturing defect or wrong delivery, **we reimburse the return shipping cost**. You return the product to our headquarters in **Ede**. In some cases the product need not be returned and we reimburse directly as **store credit** or to your original payment method. Note: you **cannot** create a return request in your account for **discounted items** — instead email customer service.
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### Q: How do I file a complaint / return request?
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1. Go to **'My orders'** in your Yehwang account and select the order.
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2. Click **'Returns Application'** and fill in the product quantity and return reason.
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3. If the item is defective or incorrect, attaching a **photo is mandatory**.
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After submitting, you can track it under the **'Returns'** section in 'My orders'. We respond by email **within 3 working days**, and the status changes from 'Pending' to 'Approved' or 'Rejected'.
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### Q: An item from my order is missing. What should I do?
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Go to **'My orders'**, select the order, click **'Returns Application'**, and choose **'Not received'** as the reason. Track it under 'Returns'. We respond within **3 working days**. If approved, **store credit is issued to your account immediately**.
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### Q: Can I return / get a refund for a custom (personalized) product?
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Customized products are made to your specifications and are personalized/exclusive, so they generally **do not accept unconditional returns or exchanges**. Returns/exchanges are accepted only for:
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- ✓ Product quality issues (material defects, manufacturing errors, damage, etc.)
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- ✓ Products significantly different from the order description / customized specifications
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- ✓ Damage caused during shipping
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Please read the full custom-product return policy carefully before ordering.
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