feat: 添加 typing status 状态指示器

- 在处理消息时自动显示"正在输入..."状态
- 处理完成后自动隐藏状态指示器
- 错误处理时确保状态指示器被关闭
- 提升用户体验，让用户知道 AI 正在处理请求

Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>

agent/webhooks/chatwoot_webhook.py

@@ -311,6 +311,27 @@ async def handle_incoming_message(payload: ChatwootWebhookPayload, cookie_token:
     context["channel"] = message_channel
     context["is_email"] = is_email
 
+    # 创建 Chatwoot client（提前创建以便开启 typing status）
+    from integrations.chatwoot import ChatwootClient
+    chatwoot = ChatwootClient(account_id=int(account_id))
+
+    # 开启 typing status（显示"正在输入..."）
+    try:
+        await chatwoot.toggle_typing_status(
+            conversation_id=conversation.id,
+            typing_status="on"
+        )
+        logger.debug(
+            "Typing status enabled",
+            conversation_id=conversation_id
+        )
+    except Exception as e:
+        logger.warning(
+            "Failed to enable typing status",
+            conversation_id=conversation_id,
+            error=str(e)
+        )
+
     try:
         # Process message through agent workflow
         final_state = await process_message(
@@ -329,9 +350,8 @@ async def handle_incoming_message(payload: ChatwootWebhookPayload, cookie_token:
         if response is None:
             response = "抱歉，我暂时无法处理您的请求。请稍后重试或联系人工客服。"
 
-        # Create Chatwoot client
+        # Create Chatwoot client（已在前面创建，这里不需要再次创建）
-        from integrations.chatwoot import ChatwootClient
+        # chatwoot 已在 try 块之前创建
-        chatwoot = ChatwootClient(account_id=int(account_id))
 
         # Send response to Chatwoot (skip if empty - agent may have already sent rich content)
         if response:
@@ -340,6 +360,23 @@ async def handle_incoming_message(payload: ChatwootWebhookPayload, cookie_token:
                 content=response
             )
 
+        # 关闭 typing status（隐藏"正在输入..."）
+        try:
+            await chatwoot.toggle_typing_status(
+                conversation_id=conversation.id,
+                typing_status="off"
+            )
+            logger.debug(
+                "Typing status disabled",
+                conversation_id=conversation_id
+            )
+        except Exception as e:
+            logger.warning(
+                "Failed to disable typing status",
+                conversation_id=conversation_id,
+                error=str(e)
+            )
+
         # Handle human handoff
         if final_state.get("requires_human"):
             await chatwoot.update_conversation_status(
@@ -377,8 +414,16 @@ async def handle_incoming_message(payload: ChatwootWebhookPayload, cookie_token:
             error=str(e)
         )
 
+        # 关闭 typing status（错误时也要关闭）
+        try:
+            await chatwoot.toggle_typing_status(
+                conversation_id=conversation.id,
+                typing_status="off"
+            )
+        except Exception:
+            pass  # 忽略关闭时的错误
+
         # Send error response
-        chatwoot = get_chatwoot_client(account_id=int(account_id))
         await chatwoot.send_message(
             conversation_id=conversation.id,
             content="抱歉，处理您的消息时遇到了问题。我们的客服团队将尽快为您服务。"