092fb2e083
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- Add Logistics component with progress tracking - Add OrderDetail component for order information - Support data-driven steps and actions - Add blue color scale to widget SCSS - Fix node overflow and progress bar rendering issues - Add English translations for dashboard components Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
583 lines
18 KiB
JSON
583 lines
18 KiB
JSON
{
|
||
"REPORT": {
|
||
"HEADER": "Pokalbiai",
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||
"LOADING_CHART": "Įkeliami diagramos duomenys...",
|
||
"NO_ENOUGH_DATA": "Negavome pakankamai duomenų, kad galėtume sugeneruoti ataskaitą. Bandykite dar kartą vėliau.",
|
||
"DOWNLOAD_AGENT_REPORTS": "Parsisiųsti agentų ataskaitas",
|
||
"DATA_FETCHING_FAILED": "Nepavyko gauti duomenų, bandykite dar kartą vėliau.",
|
||
"SUMMARY_FETCHING_FAILED": "Nepavyko gauti suvestinės, bandykite dar kartą vėliau.",
|
||
"METRICS": {
|
||
"CONVERSATIONS": {
|
||
"NAME": "Pokalbiai",
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||
"DESC": "( Viso )"
|
||
},
|
||
"INCOMING_MESSAGES": {
|
||
"NAME": "Gaunami pranešimai",
|
||
"DESC": "( Viso )"
|
||
},
|
||
"OUTGOING_MESSAGES": {
|
||
"NAME": "Siunčiami pranešimai",
|
||
"DESC": "( Viso )"
|
||
},
|
||
"FIRST_RESPONSE_TIME": {
|
||
"NAME": "Pirmojo atsakymo laikas",
|
||
"DESC": "( Vid )",
|
||
"INFO_TEXT": "Bendras pokalbių skaičius, naudotas skaičiavimui:",
|
||
"TOOLTIP_TEXT": "Pirmo atsakymo laikas yra {metricValue} (remiantis {conversationCount} pokalbių)"
|
||
},
|
||
"RESOLUTION_TIME": {
|
||
"NAME": "Sprendimo laikas",
|
||
"DESC": "( Vid )",
|
||
"INFO_TEXT": "Bendras pokalbių skaičius, naudotas skaičiavimui:",
|
||
"TOOLTIP_TEXT": "Sprendimo laikas yra {metricValue} (remiantis {conversationCount} pokalbių)"
|
||
},
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||
"RESOLUTION_COUNT": {
|
||
"NAME": "Sprendimų skaičius",
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||
"DESC": "( Viso )"
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||
},
|
||
"BOT_RESOLUTION_COUNT": {
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||
"NAME": "Sprendimų skaičius",
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||
"DESC": "( Viso )"
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||
},
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||
"BOT_HANDOFF_COUNT": {
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||
"NAME": "Handoff Count",
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||
"DESC": "( Viso )"
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||
},
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||
"REPLY_TIME": {
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||
"NAME": "Kliento laukimo laikas",
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||
"TOOLTIP_TEXT": "Waiting time is {metricValue} (based on {conversationCount} replies)",
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||
"DESC": ""
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||
}
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||
},
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||
"DATE_RANGE_OPTIONS": {
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||
"LAST_7_DAYS": "Paskutines 7 dienas",
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||
"LAST_14_DAYS": "Paskutines 14 dienų",
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||
"LAST_30_DAYS": "Paskutines 30 dienų",
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||
"THIS_MONTH": "This month",
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||
"LAST_MONTH": "Last month",
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||
"LAST_3_MONTHS": "Paskutinius 3 mėnesius",
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||
"LAST_6_MONTHS": "Paskutinius 6 mėnesius",
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||
"LAST_YEAR": "Paskutinius metus",
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||
"CUSTOM_DATE_RANGE": "Pritaikytas datos intervalas"
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||
},
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||
"CUSTOM_DATE_RANGE": {
|
||
"CONFIRM": "Taikyti",
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||
"PLACEHOLDER": "Pasirinkti datos intervalą"
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||
},
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||
"GROUP_BY_FILTER_DROPDOWN_LABEL": "Grupuoti pagal",
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||
"DURATION_FILTER_LABEL": "Trukmė",
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||
"GROUPING_OPTIONS": {
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||
"DAY": "Diena",
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||
"WEEK": "Savaitė",
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||
"MONTH": "Mėnuo",
|
||
"YEAR": "Metai"
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||
},
|
||
"GROUP_BY_DAY_OPTIONS": [
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||
{
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||
"id": 1,
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||
"groupBy": "Diena"
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||
}
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||
],
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||
"GROUP_BY_WEEK_OPTIONS": [
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||
{
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||
"id": 1,
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||
"groupBy": "Diena"
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||
},
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||
{
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||
"id": 2,
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||
"groupBy": "Savaitė"
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||
}
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||
],
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||
"GROUP_BY_MONTH_OPTIONS": [
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||
{
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||
"id": 1,
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||
"groupBy": "Diena"
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||
},
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||
{
|
||
"id": 2,
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||
"groupBy": "Savaitė"
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||
},
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||
{
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||
"id": 3,
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||
"groupBy": "Mėnuo"
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||
}
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||
],
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||
"GROUP_BY_YEAR_OPTIONS": [
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||
{
|
||
"id": 1,
|
||
"groupBy": "Diena"
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||
},
|
||
{
|
||
"id": 2,
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||
"groupBy": "Savaitė"
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||
},
|
||
{
|
||
"id": 3,
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||
"groupBy": "Mėnuo"
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||
}
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||
],
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||
"BUSINESS_HOURS": "Darbo valandos",
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||
"FILTER_ACTIONS": {
|
||
"CLEAR_FILTER": "Clear filter",
|
||
"EMPTY_LIST": "Nieko nerasta"
|
||
},
|
||
"PAGINATION": {
|
||
"RESULTS": "Showing {start} to {end} of {total} results",
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||
"PER_PAGE_TEMPLATE": "{size} / page"
|
||
}
|
||
},
|
||
"AGENT_REPORTS": {
|
||
"HEADER": "Agentų apžvalga",
|
||
"DESCRIPTION": "Easily track agent performance with key metrics such as conversations, response times, resolution times, and resolved cases. Click an agent’s name to learn more.",
|
||
"LOADING_CHART": "Įkeliami diagramos duomenys...",
|
||
"NO_ENOUGH_DATA": "Negavome pakankamai duomenų, kad galėtume sugeneruoti ataskaitą. Bandykite dar kartą vėliau.",
|
||
"DOWNLOAD_AGENT_REPORTS": "Parsisiųsti agentų ataskaitas",
|
||
"FILTER_DROPDOWN_LABEL": "Pasirinkti agentą",
|
||
"METRICS": {
|
||
"CONVERSATIONS": {
|
||
"NAME": "Pokalbiai",
|
||
"DESC": "( Viso )"
|
||
},
|
||
"INCOMING_MESSAGES": {
|
||
"NAME": "Gaunami pranešimai",
|
||
"DESC": "( Viso )"
|
||
},
|
||
"OUTGOING_MESSAGES": {
|
||
"NAME": "Siunčiami pranešimai",
|
||
"DESC": "( Viso )"
|
||
},
|
||
"FIRST_RESPONSE_TIME": {
|
||
"NAME": "Pirmojo atsakymo laikas",
|
||
"DESC": "( Vid )",
|
||
"INFO_TEXT": "Bendras pokalbių skaičius, naudotas skaičiavimui:",
|
||
"TOOLTIP_TEXT": "Pirmo atsakymo laikas yra {metricValue} (remiantis {conversationCount} pokalbių)"
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||
},
|
||
"RESOLUTION_TIME": {
|
||
"NAME": "Sprendimo laikas",
|
||
"DESC": "( Vid )",
|
||
"INFO_TEXT": "Bendras pokalbių skaičius, naudotas skaičiavimui:",
|
||
"TOOLTIP_TEXT": "Sprendimo laikas yra {metricValue} (remiantis {conversationCount} pokalbių)"
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||
},
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||
"RESOLUTION_COUNT": {
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||
"NAME": "Sprendimų skaičius",
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||
"DESC": "( Viso )"
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||
}
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||
},
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||
"DATE_RANGE": [
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||
{
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||
"id": 0,
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||
"name": "Paskutines 7 dienas"
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||
},
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||
{
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||
"id": 1,
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||
"name": "Paskutines 30 dienų"
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||
},
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||
{
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||
"id": 2,
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||
"name": "Paskutinius 3 mėnesius"
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||
},
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||
{
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||
"id": 3,
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||
"name": "Paskutinius 6 mėnesius"
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||
},
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||
{
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||
"id": 4,
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||
"name": "Paskutinius metus"
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||
},
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||
{
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||
"id": 5,
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||
"name": "Pritaikytas datos intervalas"
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||
}
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||
],
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||
"CUSTOM_DATE_RANGE": {
|
||
"CONFIRM": "Taikyti",
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||
"PLACEHOLDER": "Pasirinkti datos intervalą"
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||
}
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||
},
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||
"LABEL_REPORTS": {
|
||
"HEADER": "Etikečių Apžvalga",
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||
"DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
|
||
"LOADING_CHART": "Įkeliami diagramos duomenys...",
|
||
"NO_ENOUGH_DATA": "Negavome pakankamai duomenų, kad galėtume sugeneruoti ataskaitą. Bandykite dar kartą vėliau.",
|
||
"DOWNLOAD_LABEL_REPORTS": "Parsisiųsti etiketės ataskaitas",
|
||
"FILTER_DROPDOWN_LABEL": "Pažymėti Etiketę",
|
||
"METRICS": {
|
||
"CONVERSATIONS": {
|
||
"NAME": "Pokalbiai",
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||
"DESC": "( Viso )"
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||
},
|
||
"INCOMING_MESSAGES": {
|
||
"NAME": "Gaunami pranešimai",
|
||
"DESC": "( Viso )"
|
||
},
|
||
"OUTGOING_MESSAGES": {
|
||
"NAME": "Siunčiami pranešimai",
|
||
"DESC": "( Viso )"
|
||
},
|
||
"FIRST_RESPONSE_TIME": {
|
||
"NAME": "Pirmojo atsakymo laikas",
|
||
"DESC": "( Vid )",
|
||
"INFO_TEXT": "Bendras pokalbių skaičius, naudotas skaičiavimui:",
|
||
"TOOLTIP_TEXT": "Pirmo atsakymo laikas yra {metricValue} (remiantis {conversationCount} pokalbių)"
|
||
},
|
||
"RESOLUTION_TIME": {
|
||
"NAME": "Sprendimo laikas",
|
||
"DESC": "( Vid )",
|
||
"INFO_TEXT": "Bendras pokalbių skaičius, naudotas skaičiavimui:",
|
||
"TOOLTIP_TEXT": "Sprendimo laikas yra {metricValue} (remiantis {conversationCount} pokalbių)"
|
||
},
|
||
"RESOLUTION_COUNT": {
|
||
"NAME": "Sprendimų skaičius",
|
||
"DESC": "( Viso )"
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||
}
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||
},
|
||
"DATE_RANGE": [
|
||
{
|
||
"id": 0,
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||
"name": "Paskutines 7 dienas"
|
||
},
|
||
{
|
||
"id": 1,
|
||
"name": "Paskutines 30 dienų"
|
||
},
|
||
{
|
||
"id": 2,
|
||
"name": "Paskutinius 3 mėnesius"
|
||
},
|
||
{
|
||
"id": 3,
|
||
"name": "Paskutinius 6 mėnesius"
|
||
},
|
||
{
|
||
"id": 4,
|
||
"name": "Paskutinius metus"
|
||
},
|
||
{
|
||
"id": 5,
|
||
"name": "Pritaikytas datos intervalas"
|
||
}
|
||
],
|
||
"CUSTOM_DATE_RANGE": {
|
||
"CONFIRM": "Taikyti",
|
||
"PLACEHOLDER": "Pasirinkti datos intervalą"
|
||
}
|
||
},
|
||
"INBOX_REPORTS": {
|
||
"HEADER": "Gautų Laiškų Aplanko Apžvalga",
|
||
"DESCRIPTION": "Quickly view your inbox performance with key metrics like conversations, response times, resolution times, and resolved cases—all in one place. Click an inbox name for more details.",
|
||
"LOADING_CHART": "Įkeliami diagramos duomenys...",
|
||
"NO_ENOUGH_DATA": "Negavome pakankamai duomenų, kad galėtume sugeneruoti ataskaitą. Bandykite dar kartą vėliau.",
|
||
"DOWNLOAD_INBOX_REPORTS": "Parsisiųsti gautų laiškų aplanko ataskaitas",
|
||
"FILTER_DROPDOWN_LABEL": "Pasirinkti gautų laiškų aplanką",
|
||
"ALL_INBOXES": "All Inboxes",
|
||
"SEARCH_INBOX": "Search Inbox",
|
||
"METRICS": {
|
||
"CONVERSATIONS": {
|
||
"NAME": "Pokalbiai",
|
||
"DESC": "( Viso )"
|
||
},
|
||
"INCOMING_MESSAGES": {
|
||
"NAME": "Gaunami pranešimai",
|
||
"DESC": "( Viso )"
|
||
},
|
||
"OUTGOING_MESSAGES": {
|
||
"NAME": "Siunčiami pranešimai",
|
||
"DESC": "( Viso )"
|
||
},
|
||
"FIRST_RESPONSE_TIME": {
|
||
"NAME": "Pirmojo atsakymo laikas",
|
||
"DESC": "( Vid )",
|
||
"INFO_TEXT": "Bendras pokalbių skaičius, naudotas skaičiavimui:",
|
||
"TOOLTIP_TEXT": "Pirmo atsakymo laikas yra {metricValue} (remiantis {conversationCount} pokalbių)"
|
||
},
|
||
"RESOLUTION_TIME": {
|
||
"NAME": "Sprendimo laikas",
|
||
"DESC": "( Vid )",
|
||
"INFO_TEXT": "Bendras pokalbių skaičius, naudotas skaičiavimui:",
|
||
"TOOLTIP_TEXT": "Sprendimo laikas yra {metricValue} (remiantis {conversationCount} pokalbių)"
|
||
},
|
||
"RESOLUTION_COUNT": {
|
||
"NAME": "Sprendimų skaičius",
|
||
"DESC": "( Viso )"
|
||
}
|
||
},
|
||
"DATE_RANGE": [
|
||
{
|
||
"id": 0,
|
||
"name": "Paskutines 7 dienas"
|
||
},
|
||
{
|
||
"id": 1,
|
||
"name": "Paskutines 30 dienų"
|
||
},
|
||
{
|
||
"id": 2,
|
||
"name": "Paskutinius 3 mėnesius"
|
||
},
|
||
{
|
||
"id": 3,
|
||
"name": "Paskutinius 6 mėnesius"
|
||
},
|
||
{
|
||
"id": 4,
|
||
"name": "Paskutinius metus"
|
||
},
|
||
{
|
||
"id": 5,
|
||
"name": "Pritaikytas datos intervalas"
|
||
}
|
||
],
|
||
"CUSTOM_DATE_RANGE": {
|
||
"CONFIRM": "Taikyti",
|
||
"PLACEHOLDER": "Pasirinkti datos intervalą"
|
||
}
|
||
},
|
||
"TEAM_REPORTS": {
|
||
"HEADER": "Komandos apžvalga",
|
||
"DESCRIPTION": "Get a snapshot of your team’s performance with essential metrics, including conversations, response times, resolution times, and resolved cases. Click a team name for more details.",
|
||
"LOADING_CHART": "Įkeliami diagramos duomenys...",
|
||
"NO_ENOUGH_DATA": "Negavome pakankamai duomenų, kad galėtume sugeneruoti ataskaitą. Bandykite dar kartą vėliau.",
|
||
"DOWNLOAD_TEAM_REPORTS": "Parsisiųsti komandos ataskaitas",
|
||
"FILTER_DROPDOWN_LABEL": "Pasirinkite komandą",
|
||
"METRICS": {
|
||
"CONVERSATIONS": {
|
||
"NAME": "Pokalbiai",
|
||
"DESC": "( Viso )"
|
||
},
|
||
"INCOMING_MESSAGES": {
|
||
"NAME": "Gaunami pranešimai",
|
||
"DESC": "( Viso )"
|
||
},
|
||
"OUTGOING_MESSAGES": {
|
||
"NAME": "Siunčiami pranešimai",
|
||
"DESC": "( Viso )"
|
||
},
|
||
"FIRST_RESPONSE_TIME": {
|
||
"NAME": "Pirmojo atsakymo laikas",
|
||
"DESC": "( Vid )",
|
||
"INFO_TEXT": "Bendras pokalbių skaičius, naudotas skaičiavimui:",
|
||
"TOOLTIP_TEXT": "Pirmo atsakymo laikas yra {metricValue} (remiantis {conversationCount} pokalbių)"
|
||
},
|
||
"RESOLUTION_TIME": {
|
||
"NAME": "Sprendimo laikas",
|
||
"DESC": "( Vid )",
|
||
"INFO_TEXT": "Bendras pokalbių skaičius, naudotas skaičiavimui:",
|
||
"TOOLTIP_TEXT": "Sprendimo laikas yra {metricValue} (remiantis {conversationCount} pokalbių)"
|
||
},
|
||
"RESOLUTION_COUNT": {
|
||
"NAME": "Sprendimų skaičius",
|
||
"DESC": "( Viso )"
|
||
}
|
||
},
|
||
"DATE_RANGE": [
|
||
{
|
||
"id": 0,
|
||
"name": "Paskutines 7 dienas"
|
||
},
|
||
{
|
||
"id": 1,
|
||
"name": "Paskutines 30 dienų"
|
||
},
|
||
{
|
||
"id": 2,
|
||
"name": "Paskutinius 3 mėnesius"
|
||
},
|
||
{
|
||
"id": 3,
|
||
"name": "Paskutinius 6 mėnesius"
|
||
},
|
||
{
|
||
"id": 4,
|
||
"name": "Paskutinius metus"
|
||
},
|
||
{
|
||
"id": 5,
|
||
"name": "Pritaikytas datos intervalas"
|
||
}
|
||
],
|
||
"CUSTOM_DATE_RANGE": {
|
||
"CONFIRM": "Taikyti",
|
||
"PLACEHOLDER": "Pasirinkti datos intervalą"
|
||
}
|
||
},
|
||
"CSAT_REPORTS": {
|
||
"HEADER": "CSAT Ataskaitas",
|
||
"NO_RECORDS": "Nėra CSAT apklausos atsakymų.",
|
||
"DOWNLOAD": "Parsisiųsti CSAT ataskaitas",
|
||
"DOWNLOAD_FAILED": "Nepavyko parsisiųsti CSAT ataskaitų",
|
||
"FILTERS": {
|
||
"AGENTS": {
|
||
"PLACEHOLDER": "Pasirinkti Agentus"
|
||
}
|
||
},
|
||
"TABLE": {
|
||
"HEADER": {
|
||
"CONTACT_NAME": "Kontaktas",
|
||
"AGENT_NAME": "Priskirtas agentas",
|
||
"RATING": "Reitingas",
|
||
"FEEDBACK_TEXT": "Facebook komentaras"
|
||
}
|
||
},
|
||
"METRIC": {
|
||
"TOTAL_RESPONSES": {
|
||
"LABEL": "Iš viso atsakymų",
|
||
"TOOLTIP": "Bendras surinktų atsakymų skaičius"
|
||
},
|
||
"SATISFACTION_SCORE": {
|
||
"LABEL": "Pasitenkinimo balas",
|
||
"TOOLTIP": "Bendras teigiamų atsakymų skaičius / Bendras atsakymų skaičius * 100"
|
||
},
|
||
"RESPONSE_RATE": {
|
||
"LABEL": "Atsakymo įvertinimas",
|
||
"TOOLTIP": "Bendras atsakymų skaičius / Bendras skaičius išsiųstų CSAT apklausų pranešimų * 100"
|
||
}
|
||
}
|
||
},
|
||
"BOT_REPORTS": {
|
||
"HEADER": "Bot Reports",
|
||
"METRIC": {
|
||
"TOTAL_CONVERSATIONS": {
|
||
"LABEL": "No. of Conversations",
|
||
"TOOLTIP": "Total number of conversations handled by the bot"
|
||
},
|
||
"TOTAL_RESPONSES": {
|
||
"LABEL": "Total Responses",
|
||
"TOOLTIP": "Total number of responses sent by the bot"
|
||
},
|
||
"RESOLUTION_RATE": {
|
||
"LABEL": "Resolution Rate",
|
||
"TOOLTIP": "Total number of conversations resolved by the bot / Total number of conversations handled by the bot * 100"
|
||
},
|
||
"HANDOFF_RATE": {
|
||
"LABEL": "Handoff Rate",
|
||
"TOOLTIP": "Total number of conversations handed off to agents / Total number of conversations handled by the bot * 100"
|
||
}
|
||
}
|
||
},
|
||
"OVERVIEW_REPORTS": {
|
||
"HEADER": "Apžvalga",
|
||
"LIVE": "Tiesiogiai",
|
||
"ACCOUNT_CONVERSATIONS": {
|
||
"HEADER": "Atidaryti pokalbius",
|
||
"LOADING_MESSAGE": "Įkeliama pokalbio metrika...",
|
||
"OPEN": "Atidaryti",
|
||
"UNATTENDED": "Be priežiūros",
|
||
"UNASSIGNED": "Ne priskirtas",
|
||
"PENDING": "Laukiama"
|
||
},
|
||
"CONVERSATION_HEATMAP": {
|
||
"HEADER": "Pokalbių srautas",
|
||
"NO_CONVERSATIONS": "Pokalbių nėra",
|
||
"CONVERSATION": "{count} pokalbis",
|
||
"CONVERSATIONS": "{count} pokalbiai",
|
||
"DOWNLOAD_REPORT": "Download report"
|
||
},
|
||
"RESOLUTION_HEATMAP": {
|
||
"HEADER": "Resolutions",
|
||
"NO_CONVERSATIONS": "Pokalbių nėra",
|
||
"CONVERSATION": "{count} pokalbis",
|
||
"CONVERSATIONS": "{count} pokalbiai",
|
||
"DOWNLOAD_REPORT": "Download report"
|
||
},
|
||
"AGENT_CONVERSATIONS": {
|
||
"HEADER": "Agentų pokalbiai",
|
||
"LOADING_MESSAGE": "Įkeliama agento metrika...",
|
||
"NO_AGENTS": "Agentų pokalbių nėra",
|
||
"TABLE_HEADER": {
|
||
"AGENT": "Agentas",
|
||
"OPEN": "Atidaryti",
|
||
"UNATTENDED": "Be priežiūros",
|
||
"STATUS": "Būsena"
|
||
}
|
||
},
|
||
"TEAM_CONVERSATIONS": {
|
||
"ALL_TEAMS": "All Teams",
|
||
"HEADER": "Conversations by teams",
|
||
"LOADING_MESSAGE": "Loading team metrics...",
|
||
"NO_TEAMS": "There is no data available",
|
||
"TABLE_HEADER": {
|
||
"TEAM": "Komanda",
|
||
"OPEN": "Atidaryti",
|
||
"UNATTENDED": "Be priežiūros",
|
||
"STATUS": "Būsena"
|
||
}
|
||
},
|
||
"AGENT_STATUS": {
|
||
"HEADER": "Agento būsena",
|
||
"ONLINE": "Prisijungęs",
|
||
"BUSY": "Užimta",
|
||
"OFFLINE": "Atsijungęs"
|
||
}
|
||
},
|
||
"DAYS_OF_WEEK": {
|
||
"SUNDAY": "Sekmadienis",
|
||
"MONDAY": "Pirmadienis",
|
||
"TUESDAY": "Antradienis",
|
||
"WEDNESDAY": "Trečiadienis",
|
||
"THURSDAY": "Ketvirtadienis",
|
||
"FRIDAY": "Penktadienis",
|
||
"SATURDAY": "Šeštadienis"
|
||
},
|
||
"SLA_REPORTS": {
|
||
"HEADER": "SLA Reports",
|
||
"NO_RECORDS": "SLA applied conversations are not available.",
|
||
"LOADING": "Loading SLA data...",
|
||
"DOWNLOAD_SLA_REPORTS": "Download SLA reports",
|
||
"DOWNLOAD_FAILED": "Failed to download SLA Reports",
|
||
"DROPDOWN": {
|
||
"ADD_FIlTER": "Pridėti Filtrą",
|
||
"CLEAR_ALL": "Clear all",
|
||
"CLEAR_FILTER": "Clear filter",
|
||
"EMPTY_LIST": "Nieko nerasta",
|
||
"NO_FILTER": "No filters available",
|
||
"SEARCH": "Search filter",
|
||
"INPUT_PLACEHOLDER": {
|
||
"SLA": "SLA name",
|
||
"AGENTS": "Agento Vardas",
|
||
"INBOXES": "Gautų laiškų aplanko pavadinimas",
|
||
"LABELS": "Etiketės pavadinimas",
|
||
"TEAMS": "Komandos pavadinimas"
|
||
},
|
||
"SLA": "SLA Policy",
|
||
"INBOXES": "Gautų laiškų aplankas",
|
||
"AGENTS": "Agentas",
|
||
"LABELS": "Etiketė",
|
||
"TEAMS": "Komanda"
|
||
},
|
||
"WITH": "with",
|
||
"METRICS": {
|
||
"HIT_RATE": {
|
||
"LABEL": "Hit Rate",
|
||
"TOOLTIP": "Percentage of SLAs created were completed successfully"
|
||
},
|
||
"NO_OF_MISSES": {
|
||
"LABEL": "Number of Misses",
|
||
"TOOLTIP": "Total SLA misses in a certain period"
|
||
},
|
||
"NO_OF_CONVERSATIONS": {
|
||
"LABEL": "Number of Conversations",
|
||
"TOOLTIP": "Total number of conversations with SLA"
|
||
}
|
||
},
|
||
"TABLE": {
|
||
"HEADER": {
|
||
"POLICY": "Policy",
|
||
"CONVERSATION": "Pokalbis",
|
||
"AGENT": "Agentas"
|
||
},
|
||
"VIEW_DETAILS": "View Details"
|
||
}
|
||
},
|
||
"SUMMARY_REPORTS": {
|
||
"INBOX": "Gautų laiškų aplankas",
|
||
"AGENT": "Agentas",
|
||
"TEAM": "Komanda",
|
||
"LABEL": "Etiketė",
|
||
"AVG_RESOLUTION_TIME": "Avg. Resolution Time",
|
||
"AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
|
||
"AVG_REPLY_TIME": "Avg. Customer Waiting Time",
|
||
"RESOLUTION_COUNT": "Sprendimų skaičius",
|
||
"CONVERSATIONS": "Pokalbių kiekis"
|
||
}
|
||
}
|