092fb2e083
Some checks failed
Lock Threads / action (push) Has been cancelled
Mark stale issues and pull requests / stale (push) Has been cancelled
Publish Chatwoot EE docker images / build (linux/amd64, ubuntu-latest) (push) Has been cancelled
Publish Chatwoot EE docker images / build (linux/arm64, ubuntu-22.04-arm) (push) Has been cancelled
Publish Chatwoot EE docker images / merge (push) Has been cancelled
Publish Chatwoot CE docker images / build (linux/amd64, ubuntu-latest) (push) Has been cancelled
Publish Chatwoot CE docker images / build (linux/arm64, ubuntu-22.04-arm) (push) Has been cancelled
Publish Chatwoot CE docker images / merge (push) Has been cancelled
Run Chatwoot CE spec / lint-backend (push) Has been cancelled
Run Chatwoot CE spec / lint-frontend (push) Has been cancelled
Run Chatwoot CE spec / frontend-tests (push) Has been cancelled
Run Chatwoot CE spec / backend-tests (0, 16) (push) Has been cancelled
Run Chatwoot CE spec / backend-tests (1, 16) (push) Has been cancelled
Run Chatwoot CE spec / backend-tests (10, 16) (push) Has been cancelled
Run Chatwoot CE spec / backend-tests (11, 16) (push) Has been cancelled
Run Chatwoot CE spec / backend-tests (12, 16) (push) Has been cancelled
Run Chatwoot CE spec / backend-tests (13, 16) (push) Has been cancelled
Run Chatwoot CE spec / backend-tests (14, 16) (push) Has been cancelled
Run Chatwoot CE spec / backend-tests (15, 16) (push) Has been cancelled
Run Chatwoot CE spec / backend-tests (2, 16) (push) Has been cancelled
Run Chatwoot CE spec / backend-tests (3, 16) (push) Has been cancelled
Run Chatwoot CE spec / backend-tests (4, 16) (push) Has been cancelled
Run Chatwoot CE spec / backend-tests (5, 16) (push) Has been cancelled
Run Chatwoot CE spec / backend-tests (6, 16) (push) Has been cancelled
Run Chatwoot CE spec / backend-tests (7, 16) (push) Has been cancelled
Run Chatwoot CE spec / backend-tests (8, 16) (push) Has been cancelled
Run Chatwoot CE spec / backend-tests (9, 16) (push) Has been cancelled
Run Linux nightly installer / nightly (push) Has been cancelled
- Add Logistics component with progress tracking - Add OrderDetail component for order information - Support data-driven steps and actions - Add blue color scale to widget SCSS - Fix node overflow and progress bar rendering issues - Add English translations for dashboard components Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
583 lines
18 KiB
JSON
583 lines
18 KiB
JSON
{
|
||
"REPORT": {
|
||
"HEADER": "Converses",
|
||
"LOADING_CHART": "S'estan carregant dades del gràfic...",
|
||
"NO_ENOUGH_DATA": "No hem rebut suficients punts de dades per generar l'informe. Torneu-ho a provar més endavant.",
|
||
"DOWNLOAD_AGENT_REPORTS": "Descarregar Informes d'Agent",
|
||
"DATA_FETCHING_FAILED": "No s'han pogut obtenir les dades. Intenta-ho més tard.",
|
||
"SUMMARY_FETCHING_FAILED": "No s'ha pogut obtenir el resum; torna-ho a provar més tard.",
|
||
"METRICS": {
|
||
"CONVERSATIONS": {
|
||
"NAME": "Converses",
|
||
"DESC": "( Total )"
|
||
},
|
||
"INCOMING_MESSAGES": {
|
||
"NAME": "Missatges d'entrada",
|
||
"DESC": "( Total )"
|
||
},
|
||
"OUTGOING_MESSAGES": {
|
||
"NAME": "Missatges de sortida",
|
||
"DESC": "( Total )"
|
||
},
|
||
"FIRST_RESPONSE_TIME": {
|
||
"NAME": "Primer Temps de Resposta",
|
||
"DESC": "( Promig )",
|
||
"INFO_TEXT": "Nombre total de converses utilitzades per al càlcul:",
|
||
"TOOLTIP_TEXT": "El temps de primera resposta (FRT) és {metricValue} (basat en {conversationCount} converses)"
|
||
},
|
||
"RESOLUTION_TIME": {
|
||
"NAME": "Temps de resolució",
|
||
"DESC": "( Promig )",
|
||
"INFO_TEXT": "Nombre total de converses utilitzades per al càlcul:",
|
||
"TOOLTIP_TEXT": "El temps de resolució (RT) és {metricValue} (basat en {conversationCount} converses)"
|
||
},
|
||
"RESOLUTION_COUNT": {
|
||
"NAME": "Total de resolucions",
|
||
"DESC": "( Total )"
|
||
},
|
||
"BOT_RESOLUTION_COUNT": {
|
||
"NAME": "Total de resolucions",
|
||
"DESC": "( Total )"
|
||
},
|
||
"BOT_HANDOFF_COUNT": {
|
||
"NAME": "Recompte de lliuraments",
|
||
"DESC": "( Total )"
|
||
},
|
||
"REPLY_TIME": {
|
||
"NAME": "Temps d'espera del client",
|
||
"TOOLTIP_TEXT": "El temps d'espera és {metricValue} (basat en {conversationCount} respostes)",
|
||
"DESC": ""
|
||
}
|
||
},
|
||
"DATE_RANGE_OPTIONS": {
|
||
"LAST_7_DAYS": "Últims 7 dies",
|
||
"LAST_14_DAYS": "Últims 14 dies",
|
||
"LAST_30_DAYS": "Últims 30 dies",
|
||
"THIS_MONTH": "This month",
|
||
"LAST_MONTH": "Last month",
|
||
"LAST_3_MONTHS": "Últims tres mesos",
|
||
"LAST_6_MONTHS": "Últims sis mesos",
|
||
"LAST_YEAR": "Darrer any",
|
||
"CUSTOM_DATE_RANGE": "Interval de dates personalitzat"
|
||
},
|
||
"CUSTOM_DATE_RANGE": {
|
||
"CONFIRM": "Aplica",
|
||
"PLACEHOLDER": "Seleccioneu l'interval de dates"
|
||
},
|
||
"GROUP_BY_FILTER_DROPDOWN_LABEL": "Agrupar per",
|
||
"DURATION_FILTER_LABEL": "Durada",
|
||
"GROUPING_OPTIONS": {
|
||
"DAY": "Dia",
|
||
"WEEK": "Setmana",
|
||
"MONTH": "Mes",
|
||
"YEAR": "Any"
|
||
},
|
||
"GROUP_BY_DAY_OPTIONS": [
|
||
{
|
||
"id": 1,
|
||
"groupBy": "Dia"
|
||
}
|
||
],
|
||
"GROUP_BY_WEEK_OPTIONS": [
|
||
{
|
||
"id": 1,
|
||
"groupBy": "Dia"
|
||
},
|
||
{
|
||
"id": 2,
|
||
"groupBy": "Setmana"
|
||
}
|
||
],
|
||
"GROUP_BY_MONTH_OPTIONS": [
|
||
{
|
||
"id": 1,
|
||
"groupBy": "Dia"
|
||
},
|
||
{
|
||
"id": 2,
|
||
"groupBy": "Setmana"
|
||
},
|
||
{
|
||
"id": 3,
|
||
"groupBy": "Mes"
|
||
}
|
||
],
|
||
"GROUP_BY_YEAR_OPTIONS": [
|
||
{
|
||
"id": 1,
|
||
"groupBy": "Day"
|
||
},
|
||
{
|
||
"id": 2,
|
||
"groupBy": "Week"
|
||
},
|
||
{
|
||
"id": 3,
|
||
"groupBy": "Month"
|
||
}
|
||
],
|
||
"BUSINESS_HOURS": "Horari comercial",
|
||
"FILTER_ACTIONS": {
|
||
"CLEAR_FILTER": "Esborra els filtres",
|
||
"EMPTY_LIST": "No s'ha trobat agents"
|
||
},
|
||
"PAGINATION": {
|
||
"RESULTS": "Showing {start} to {end} of {total} results",
|
||
"PER_PAGE_TEMPLATE": "{size} / page"
|
||
}
|
||
},
|
||
"AGENT_REPORTS": {
|
||
"HEADER": "Visió general dels agents",
|
||
"DESCRIPTION": "Easily track agent performance with key metrics such as conversations, response times, resolution times, and resolved cases. Click an agent’s name to learn more.",
|
||
"LOADING_CHART": "S'estan carregant dades del gràfic...",
|
||
"NO_ENOUGH_DATA": "No hem rebut suficients punts de dades per generar l'informe. Torneu-ho a provar més endavant.",
|
||
"DOWNLOAD_AGENT_REPORTS": "Descarregar Informes d'Agent",
|
||
"FILTER_DROPDOWN_LABEL": "Seleccionar Agent",
|
||
"METRICS": {
|
||
"CONVERSATIONS": {
|
||
"NAME": "Converses",
|
||
"DESC": "( Total )"
|
||
},
|
||
"INCOMING_MESSAGES": {
|
||
"NAME": "Missatges d'entrada",
|
||
"DESC": "( Total )"
|
||
},
|
||
"OUTGOING_MESSAGES": {
|
||
"NAME": "Missatges de sortida",
|
||
"DESC": "( Total )"
|
||
},
|
||
"FIRST_RESPONSE_TIME": {
|
||
"NAME": "Primer Temps de Resposta",
|
||
"DESC": "( Promig )",
|
||
"INFO_TEXT": "Nombre total de converses utilitzades per al càlcul:",
|
||
"TOOLTIP_TEXT": "El temps de primera resposta (FRT) és {metricValue} (basat en {conversationCount} converses)"
|
||
},
|
||
"RESOLUTION_TIME": {
|
||
"NAME": "Temps de resolució",
|
||
"DESC": "( Promig )",
|
||
"INFO_TEXT": "Nombre total de converses utilitzades per al càlcul:",
|
||
"TOOLTIP_TEXT": "El temps de resolució (RT) és {metricValue} (basat en {conversationCount} converses)"
|
||
},
|
||
"RESOLUTION_COUNT": {
|
||
"NAME": "Total de resolucions",
|
||
"DESC": "( Total )"
|
||
}
|
||
},
|
||
"DATE_RANGE": [
|
||
{
|
||
"id": 0,
|
||
"name": "Últims 7 dies"
|
||
},
|
||
{
|
||
"id": 1,
|
||
"name": "Últims 30 dies"
|
||
},
|
||
{
|
||
"id": 2,
|
||
"name": "Últims tres mesos"
|
||
},
|
||
{
|
||
"id": 3,
|
||
"name": "Últims sis mesos"
|
||
},
|
||
{
|
||
"id": 4,
|
||
"name": "Darrer any"
|
||
},
|
||
{
|
||
"id": 5,
|
||
"name": "Interval de dates personalitzat"
|
||
}
|
||
],
|
||
"CUSTOM_DATE_RANGE": {
|
||
"CONFIRM": "Aplica",
|
||
"PLACEHOLDER": "Seleccioneu l'interval de dates"
|
||
}
|
||
},
|
||
"LABEL_REPORTS": {
|
||
"HEADER": "Visió general de les etiquetes",
|
||
"DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
|
||
"LOADING_CHART": "S'estan carregant dades del gràfic...",
|
||
"NO_ENOUGH_DATA": "No hem rebut suficients punts de dades per generar l'informe. Torneu-ho a provar més endavant.",
|
||
"DOWNLOAD_LABEL_REPORTS": "Descarregar Informes d'etiquetes",
|
||
"FILTER_DROPDOWN_LABEL": "Selecciona l'etiqueta",
|
||
"METRICS": {
|
||
"CONVERSATIONS": {
|
||
"NAME": "Converses",
|
||
"DESC": "( Total )"
|
||
},
|
||
"INCOMING_MESSAGES": {
|
||
"NAME": "Missatges d'entrada",
|
||
"DESC": "( Total )"
|
||
},
|
||
"OUTGOING_MESSAGES": {
|
||
"NAME": "Missatges de sortida",
|
||
"DESC": "( Total )"
|
||
},
|
||
"FIRST_RESPONSE_TIME": {
|
||
"NAME": "Primer Temps de Resposta",
|
||
"DESC": "(Mitjana)",
|
||
"INFO_TEXT": "Nombre total de converses utilitzades per al càlcul:",
|
||
"TOOLTIP_TEXT": "El temps de primera resposta (FRT) és {metricValue} (basat en {conversationCount} converses)"
|
||
},
|
||
"RESOLUTION_TIME": {
|
||
"NAME": "Temps de resolució",
|
||
"DESC": "( Promig )",
|
||
"INFO_TEXT": "Nombre total de converses utilitzades per al càlcul:",
|
||
"TOOLTIP_TEXT": "El temps de resolució (RT) és {metricValue} (basat en {conversationCount} converses)"
|
||
},
|
||
"RESOLUTION_COUNT": {
|
||
"NAME": "Total de resolucions",
|
||
"DESC": "( Total )"
|
||
}
|
||
},
|
||
"DATE_RANGE": [
|
||
{
|
||
"id": 0,
|
||
"name": "Últims 7 dies"
|
||
},
|
||
{
|
||
"id": 1,
|
||
"name": "Últims 30 dies"
|
||
},
|
||
{
|
||
"id": 2,
|
||
"name": "Últims tres mesos"
|
||
},
|
||
{
|
||
"id": 3,
|
||
"name": "Últims sis mesos"
|
||
},
|
||
{
|
||
"id": 4,
|
||
"name": "Darrer any"
|
||
},
|
||
{
|
||
"id": 5,
|
||
"name": "Interval de dates personalitzat"
|
||
}
|
||
],
|
||
"CUSTOM_DATE_RANGE": {
|
||
"CONFIRM": "Aplica",
|
||
"PLACEHOLDER": "Seleccioneu l'interval de dates"
|
||
}
|
||
},
|
||
"INBOX_REPORTS": {
|
||
"HEADER": "Visió general de la safata d'entrada",
|
||
"DESCRIPTION": "Quickly view your inbox performance with key metrics like conversations, response times, resolution times, and resolved cases—all in one place. Click an inbox name for more details.",
|
||
"LOADING_CHART": "S'estan carregant dades del gràfic...",
|
||
"NO_ENOUGH_DATA": "No hem rebut suficients punts de dades per generar l'informe. Torneu-ho a provar més endavant.",
|
||
"DOWNLOAD_INBOX_REPORTS": "Baixa els informes de la safata d'entrada",
|
||
"FILTER_DROPDOWN_LABEL": "Selecciona Safata d'entrada",
|
||
"ALL_INBOXES": "All Inboxes",
|
||
"SEARCH_INBOX": "Search Inbox",
|
||
"METRICS": {
|
||
"CONVERSATIONS": {
|
||
"NAME": "Converses",
|
||
"DESC": "( Total )"
|
||
},
|
||
"INCOMING_MESSAGES": {
|
||
"NAME": "Missatges d'entrada",
|
||
"DESC": "( Total )"
|
||
},
|
||
"OUTGOING_MESSAGES": {
|
||
"NAME": "Missatges de sortida",
|
||
"DESC": "( Total )"
|
||
},
|
||
"FIRST_RESPONSE_TIME": {
|
||
"NAME": "Primer Temps de Resposta",
|
||
"DESC": "( Promig )",
|
||
"INFO_TEXT": "Nombre total de converses utilitzades per al càlcul:",
|
||
"TOOLTIP_TEXT": "El temps de primera resposta (FRT) és {metricValue} (basat en {conversationCount} converses)"
|
||
},
|
||
"RESOLUTION_TIME": {
|
||
"NAME": "Temps de resolució",
|
||
"DESC": "( Promig )",
|
||
"INFO_TEXT": "Nombre total de converses utilitzades per al càlcul:",
|
||
"TOOLTIP_TEXT": "El temps de resolució (RT) és {metricValue} (basat en {conversationCount} converses)"
|
||
},
|
||
"RESOLUTION_COUNT": {
|
||
"NAME": "Total de resolucions",
|
||
"DESC": "( Total )"
|
||
}
|
||
},
|
||
"DATE_RANGE": [
|
||
{
|
||
"id": 0,
|
||
"name": "Últims 7 dies"
|
||
},
|
||
{
|
||
"id": 1,
|
||
"name": "Últims 30 dies"
|
||
},
|
||
{
|
||
"id": 2,
|
||
"name": "Últims tres mesos"
|
||
},
|
||
{
|
||
"id": 3,
|
||
"name": "Últims sis mesos"
|
||
},
|
||
{
|
||
"id": 4,
|
||
"name": "Darrer any"
|
||
},
|
||
{
|
||
"id": 5,
|
||
"name": "Interval de dates personalitzat"
|
||
}
|
||
],
|
||
"CUSTOM_DATE_RANGE": {
|
||
"CONFIRM": "Aplica",
|
||
"PLACEHOLDER": "Seleccioneu l'interval de dates"
|
||
}
|
||
},
|
||
"TEAM_REPORTS": {
|
||
"HEADER": "Visió general de l'equip",
|
||
"DESCRIPTION": "Get a snapshot of your team’s performance with essential metrics, including conversations, response times, resolution times, and resolved cases. Click a team name for more details.",
|
||
"LOADING_CHART": "S'estan carregant dades del gràfic...",
|
||
"NO_ENOUGH_DATA": "No hem rebut suficients punts de dades per generar l'informe. Torneu-ho a provar més endavant.",
|
||
"DOWNLOAD_TEAM_REPORTS": "Descarregar Informes d'equip",
|
||
"FILTER_DROPDOWN_LABEL": "Selecciona equip",
|
||
"METRICS": {
|
||
"CONVERSATIONS": {
|
||
"NAME": "Converses",
|
||
"DESC": "( Total )"
|
||
},
|
||
"INCOMING_MESSAGES": {
|
||
"NAME": "Missatges d'entrada",
|
||
"DESC": "( Total )"
|
||
},
|
||
"OUTGOING_MESSAGES": {
|
||
"NAME": "Missatges de sortida",
|
||
"DESC": "( Total )"
|
||
},
|
||
"FIRST_RESPONSE_TIME": {
|
||
"NAME": "Primer Temps de Resposta",
|
||
"DESC": "( Promig )",
|
||
"INFO_TEXT": "Nombre total de converses utilitzades per al càlcul:",
|
||
"TOOLTIP_TEXT": "El temps de primera resposta (FRT) és {metricValue} (basat en {conversationCount} converses)"
|
||
},
|
||
"RESOLUTION_TIME": {
|
||
"NAME": "Temps de resolució",
|
||
"DESC": "( Promig )",
|
||
"INFO_TEXT": "Nombre total de converses utilitzades per al càlcul:",
|
||
"TOOLTIP_TEXT": "El temps de resolució (RT) és {metricValue} (basat en {conversationCount} converses)"
|
||
},
|
||
"RESOLUTION_COUNT": {
|
||
"NAME": "Total de resolucions",
|
||
"DESC": "( Total )"
|
||
}
|
||
},
|
||
"DATE_RANGE": [
|
||
{
|
||
"id": 0,
|
||
"name": "Últims 7 dies"
|
||
},
|
||
{
|
||
"id": 1,
|
||
"name": "Últims 30 dies"
|
||
},
|
||
{
|
||
"id": 2,
|
||
"name": "Últims tres mesos"
|
||
},
|
||
{
|
||
"id": 3,
|
||
"name": "Últims sis mesos"
|
||
},
|
||
{
|
||
"id": 4,
|
||
"name": "Darrer any"
|
||
},
|
||
{
|
||
"id": 5,
|
||
"name": "Interval de dates personalitzat"
|
||
}
|
||
],
|
||
"CUSTOM_DATE_RANGE": {
|
||
"CONFIRM": "Aplica",
|
||
"PLACEHOLDER": "Seleccioneu l'interval de dates"
|
||
}
|
||
},
|
||
"CSAT_REPORTS": {
|
||
"HEADER": "Informes CSAT",
|
||
"NO_RECORDS": "No hi ha respostes de l'enquesta CSAT disponibles.",
|
||
"DOWNLOAD": "Descarregar informes CSAT",
|
||
"DOWNLOAD_FAILED": "No s'han pogut baixar els informes CSAT",
|
||
"FILTERS": {
|
||
"AGENTS": {
|
||
"PLACEHOLDER": "Escull agents"
|
||
}
|
||
},
|
||
"TABLE": {
|
||
"HEADER": {
|
||
"CONTACT_NAME": "Contacte",
|
||
"AGENT_NAME": "Agent assignat",
|
||
"RATING": "Valoració",
|
||
"FEEDBACK_TEXT": "Comentaris"
|
||
}
|
||
},
|
||
"METRIC": {
|
||
"TOTAL_RESPONSES": {
|
||
"LABEL": "Respostes totals",
|
||
"TOOLTIP": "Nombre total de respostes recollides"
|
||
},
|
||
"SATISFACTION_SCORE": {
|
||
"LABEL": "Puntuació de satisfacció",
|
||
"TOOLTIP": "Nombre total de respostes positives / Nombre total de respostes * 100"
|
||
},
|
||
"RESPONSE_RATE": {
|
||
"LABEL": "Taxa de resposta",
|
||
"TOOLTIP": "Nombre total de respostes / Nombre total de missatges d'enquesta CSAT enviats * 100"
|
||
}
|
||
}
|
||
},
|
||
"BOT_REPORTS": {
|
||
"HEADER": "Informes de bot",
|
||
"METRIC": {
|
||
"TOTAL_CONVERSATIONS": {
|
||
"LABEL": "Nre. de converses",
|
||
"TOOLTIP": "Nombre total de converses gestionades pel bot"
|
||
},
|
||
"TOTAL_RESPONSES": {
|
||
"LABEL": "Respostes totals",
|
||
"TOOLTIP": "Nombre total de respostes enviades pel bot"
|
||
},
|
||
"RESOLUTION_RATE": {
|
||
"LABEL": "Taxa de resolució",
|
||
"TOOLTIP": "Nombre total de converses resoltes pel bot / Nombre total de converses gestionades pel bot * 100"
|
||
},
|
||
"HANDOFF_RATE": {
|
||
"LABEL": "Taxa de trasllat",
|
||
"TOOLTIP": "Nombre total de converses lliurades als agents / Nombre total de converses gestionades pel bot * 100"
|
||
}
|
||
}
|
||
},
|
||
"OVERVIEW_REPORTS": {
|
||
"HEADER": "Resum",
|
||
"LIVE": "En directe",
|
||
"ACCOUNT_CONVERSATIONS": {
|
||
"HEADER": "Obrir converses",
|
||
"LOADING_MESSAGE": "S'estan carregant les mètriques de les converses...",
|
||
"OPEN": "Obrir",
|
||
"UNATTENDED": "Sense assistència",
|
||
"UNASSIGNED": "Sense assignar",
|
||
"PENDING": "Pendent"
|
||
},
|
||
"CONVERSATION_HEATMAP": {
|
||
"HEADER": "Trànsit de conversa",
|
||
"NO_CONVERSATIONS": "Sense converses",
|
||
"CONVERSATION": "{count} conversa",
|
||
"CONVERSATIONS": "{count} converses",
|
||
"DOWNLOAD_REPORT": "Download report"
|
||
},
|
||
"RESOLUTION_HEATMAP": {
|
||
"HEADER": "Resolutions",
|
||
"NO_CONVERSATIONS": "Sense converses",
|
||
"CONVERSATION": "{count} conversa",
|
||
"CONVERSATIONS": "{count} converses",
|
||
"DOWNLOAD_REPORT": "Download report"
|
||
},
|
||
"AGENT_CONVERSATIONS": {
|
||
"HEADER": "Converses per agents",
|
||
"LOADING_MESSAGE": "S'estan carregant les mètriques dels agents...",
|
||
"NO_AGENTS": "No hi ha converses per part dels agents",
|
||
"TABLE_HEADER": {
|
||
"AGENT": "Agent",
|
||
"OPEN": "Obrir",
|
||
"UNATTENDED": "Sense assistència",
|
||
"STATUS": "Estat"
|
||
}
|
||
},
|
||
"TEAM_CONVERSATIONS": {
|
||
"ALL_TEAMS": "All Teams",
|
||
"HEADER": "Conversations by teams",
|
||
"LOADING_MESSAGE": "Loading team metrics...",
|
||
"NO_TEAMS": "There is no data available",
|
||
"TABLE_HEADER": {
|
||
"TEAM": "Equip",
|
||
"OPEN": "Obrir",
|
||
"UNATTENDED": "Sense assistència",
|
||
"STATUS": "Estat"
|
||
}
|
||
},
|
||
"AGENT_STATUS": {
|
||
"HEADER": "Estat de l'agent",
|
||
"ONLINE": "En línia",
|
||
"BUSY": "Ocupat",
|
||
"OFFLINE": "Fora de línia"
|
||
}
|
||
},
|
||
"DAYS_OF_WEEK": {
|
||
"SUNDAY": "Diumenge",
|
||
"MONDAY": "Dilluns",
|
||
"TUESDAY": "Dimarts",
|
||
"WEDNESDAY": "Dimecres",
|
||
"THURSDAY": "Dijous",
|
||
"FRIDAY": "Divendres",
|
||
"SATURDAY": "Dissabte"
|
||
},
|
||
"SLA_REPORTS": {
|
||
"HEADER": "Informes SLA",
|
||
"NO_RECORDS": "Les converses aplicades per l'SLA no estan disponibles.",
|
||
"LOADING": "S'estan carregant dades del SLA...",
|
||
"DOWNLOAD_SLA_REPORTS": "Descarregar informes SLA",
|
||
"DOWNLOAD_FAILED": "No s'han pogut baixar els informes SLA",
|
||
"DROPDOWN": {
|
||
"ADD_FIlTER": "Afegeix un filtre",
|
||
"CLEAR_ALL": "Esborrar tot",
|
||
"CLEAR_FILTER": "Esborra els filtres",
|
||
"EMPTY_LIST": "No s'ha trobat agents",
|
||
"NO_FILTER": "No hi ha filtres disponibles",
|
||
"SEARCH": "Cerca filtre",
|
||
"INPUT_PLACEHOLDER": {
|
||
"SLA": "Nom del SLA",
|
||
"AGENTS": "Nom de l'Agent",
|
||
"INBOXES": "Nom de la safata d'entrada",
|
||
"LABELS": "Nom de l'etiqueta",
|
||
"TEAMS": "Nom de l'equip"
|
||
},
|
||
"SLA": "Política SLA",
|
||
"INBOXES": "Safata d'entrada",
|
||
"AGENTS": "Agent",
|
||
"LABELS": "Etiqueta",
|
||
"TEAMS": "Equip"
|
||
},
|
||
"WITH": "with",
|
||
"METRICS": {
|
||
"HIT_RATE": {
|
||
"LABEL": "Proporció d'encerts",
|
||
"TOOLTIP": "El percentatge de SLA creats s'ha completat correctament"
|
||
},
|
||
"NO_OF_MISSES": {
|
||
"LABEL": "Nombre de faltes",
|
||
"TOOLTIP": "SLA total faltes en un període determinat"
|
||
},
|
||
"NO_OF_CONVERSATIONS": {
|
||
"LABEL": "Número de Converses",
|
||
"TOOLTIP": "Nombre total de converses amb SLA"
|
||
}
|
||
},
|
||
"TABLE": {
|
||
"HEADER": {
|
||
"POLICY": "Política",
|
||
"CONVERSATION": "Converses",
|
||
"AGENT": "Agent"
|
||
},
|
||
"VIEW_DETAILS": "Veure Detalls"
|
||
}
|
||
},
|
||
"SUMMARY_REPORTS": {
|
||
"INBOX": "Safata d'entrada",
|
||
"AGENT": "Agent",
|
||
"TEAM": "Equip",
|
||
"LABEL": "Etiqueta",
|
||
"AVG_RESOLUTION_TIME": "Avg. Resolution Time",
|
||
"AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
|
||
"AVG_REPLY_TIME": "Avg. Customer Waiting Time",
|
||
"RESOLUTION_COUNT": "Total de resolucions",
|
||
"CONVERSATIONS": "Nre. de converses"
|
||
}
|
||
}
|