092fb2e083
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- Add Logistics component with progress tracking - Add OrderDetail component for order information - Support data-driven steps and actions - Add blue color scale to widget SCSS - Fix node overflow and progress bar rendering issues - Add English translations for dashboard components Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
583 lines
18 KiB
JSON
583 lines
18 KiB
JSON
{
|
||
"REPORT": {
|
||
"HEADER": "Conversaciones",
|
||
"LOADING_CHART": "Cargando datos del gráfico...",
|
||
"NO_ENOUGH_DATA": "No hemos recibido suficientes puntos de datos para generar el informe. Inténtalo de nuevo más tarde.",
|
||
"DOWNLOAD_AGENT_REPORTS": "Descargar reportes de agente",
|
||
"DATA_FETCHING_FAILED": "Error al obtener datos, por favor intente nuevamente.",
|
||
"SUMMARY_FETCHING_FAILED": "No se pudo obtener el resumen, por favor inténtalo de nuevo más tarde.",
|
||
"METRICS": {
|
||
"CONVERSATIONS": {
|
||
"NAME": "Conversaciones",
|
||
"DESC": "( Total )"
|
||
},
|
||
"INCOMING_MESSAGES": {
|
||
"NAME": "Mensajes recibidos",
|
||
"DESC": "( Total )"
|
||
},
|
||
"OUTGOING_MESSAGES": {
|
||
"NAME": "Mensajes enviados",
|
||
"DESC": "( Total )"
|
||
},
|
||
"FIRST_RESPONSE_TIME": {
|
||
"NAME": "Tiempo de primera respuesta",
|
||
"DESC": "( Media )",
|
||
"INFO_TEXT": "Número total de conversaciones utilizadas en el cálculo:",
|
||
"TOOLTIP_TEXT": "Tiempo de primera respuesta es {metricValue} (basado en {conversationCount} conversaciones)"
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||
},
|
||
"RESOLUTION_TIME": {
|
||
"NAME": "Tiempo de resolución",
|
||
"DESC": "( Media )",
|
||
"INFO_TEXT": "Número total de conversaciones utilizadas en el cálculo:",
|
||
"TOOLTIP_TEXT": "El tiempo de resolución es {metricValue} (basado en {conversationCount} conversaciones)"
|
||
},
|
||
"RESOLUTION_COUNT": {
|
||
"NAME": "Número de resoluciones",
|
||
"DESC": "( Total )"
|
||
},
|
||
"BOT_RESOLUTION_COUNT": {
|
||
"NAME": "Número de resoluciones",
|
||
"DESC": "( Total )"
|
||
},
|
||
"BOT_HANDOFF_COUNT": {
|
||
"NAME": "Recuento de traspasos",
|
||
"DESC": "( Total )"
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||
},
|
||
"REPLY_TIME": {
|
||
"NAME": "Tiempo de espera del cliente",
|
||
"TOOLTIP_TEXT": "El tiempo de espera es {metricValue} (basado en {conversationCount} conversaciones)",
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||
"DESC": ""
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||
}
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||
},
|
||
"DATE_RANGE_OPTIONS": {
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||
"LAST_7_DAYS": "Últimos 7 días",
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||
"LAST_14_DAYS": "Últimos 14 días",
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||
"LAST_30_DAYS": "Últimos 30 días",
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||
"THIS_MONTH": "This month",
|
||
"LAST_MONTH": "Last month",
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||
"LAST_3_MONTHS": "Últimos 3 meses",
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||
"LAST_6_MONTHS": "Últimos 6 meses",
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||
"LAST_YEAR": "Último año",
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||
"CUSTOM_DATE_RANGE": "Rango de fechas personalizado"
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||
},
|
||
"CUSTOM_DATE_RANGE": {
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||
"CONFIRM": "Aplicar",
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||
"PLACEHOLDER": "Seleccione rango de fechas"
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||
},
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||
"GROUP_BY_FILTER_DROPDOWN_LABEL": "Agrupar por",
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||
"DURATION_FILTER_LABEL": "Duración",
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||
"GROUPING_OPTIONS": {
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||
"DAY": "Día",
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||
"WEEK": "Semana",
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||
"MONTH": "Mes",
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||
"YEAR": "Año"
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||
},
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||
"GROUP_BY_DAY_OPTIONS": [
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||
{
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||
"id": 1,
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||
"groupBy": "Día"
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||
}
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||
],
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||
"GROUP_BY_WEEK_OPTIONS": [
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||
{
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||
"id": 1,
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||
"groupBy": "Día"
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||
},
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||
{
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||
"id": 2,
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||
"groupBy": "Semana"
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||
}
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||
],
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||
"GROUP_BY_MONTH_OPTIONS": [
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||
{
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||
"id": 1,
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||
"groupBy": "Día"
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||
},
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||
{
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||
"id": 2,
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||
"groupBy": "Semana"
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||
},
|
||
{
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||
"id": 3,
|
||
"groupBy": "Mes"
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||
}
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||
],
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||
"GROUP_BY_YEAR_OPTIONS": [
|
||
{
|
||
"id": 2,
|
||
"groupBy": "Semana"
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||
},
|
||
{
|
||
"id": 3,
|
||
"groupBy": "Mes"
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||
},
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||
{
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||
"id": 4,
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||
"groupBy": "Mes"
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||
}
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||
],
|
||
"BUSINESS_HOURS": "Horarios",
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||
"FILTER_ACTIONS": {
|
||
"CLEAR_FILTER": "Limpiar filtros",
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||
"EMPTY_LIST": "No se encontraron resultados"
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||
},
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||
"PAGINATION": {
|
||
"RESULTS": "Mostrando {start} a {end} de {total} resultados",
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||
"PER_PAGE_TEMPLATE": "{size} / page"
|
||
}
|
||
},
|
||
"AGENT_REPORTS": {
|
||
"HEADER": "Resumen de agentes",
|
||
"DESCRIPTION": "Easily track agent performance with key metrics such as conversations, response times, resolution times, and resolved cases. Click an agent’s name to learn more.",
|
||
"LOADING_CHART": "Cargando datos del gráfico...",
|
||
"NO_ENOUGH_DATA": "No hemos recibido suficientes puntos de datos para generar el informe. Inténtalo de nuevo más tarde.",
|
||
"DOWNLOAD_AGENT_REPORTS": "Descargar reportes de agente",
|
||
"FILTER_DROPDOWN_LABEL": "Seleccionar agente",
|
||
"METRICS": {
|
||
"CONVERSATIONS": {
|
||
"NAME": "Conversaciones",
|
||
"DESC": "( Total )"
|
||
},
|
||
"INCOMING_MESSAGES": {
|
||
"NAME": "Mensajes entrantes",
|
||
"DESC": "( Total )"
|
||
},
|
||
"OUTGOING_MESSAGES": {
|
||
"NAME": "Mensajes salientes",
|
||
"DESC": "( Total )"
|
||
},
|
||
"FIRST_RESPONSE_TIME": {
|
||
"NAME": "Tiempo de primera respuesta",
|
||
"DESC": "( Media )",
|
||
"INFO_TEXT": "Número total de conversaciones utilizadas en el cálculo:",
|
||
"TOOLTIP_TEXT": "Tiempo de primera respuesta es {metricValue} (basado en {conversationCount} conversaciones)"
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||
},
|
||
"RESOLUTION_TIME": {
|
||
"NAME": "Tiempo de resolución",
|
||
"DESC": "( Media )",
|
||
"INFO_TEXT": "Número total de conversaciones utilizadas en el cálculo:",
|
||
"TOOLTIP_TEXT": "El tiempo de resolución es {metricValue} (basado en {conversationCount} conversaciones)"
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||
},
|
||
"RESOLUTION_COUNT": {
|
||
"NAME": "Número de resoluciones",
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||
"DESC": "( Total )"
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||
}
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||
},
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||
"DATE_RANGE": [
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||
{
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||
"id": 0,
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||
"name": "Últimos 7 días"
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||
},
|
||
{
|
||
"id": 1,
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||
"name": "Últimos 30 días"
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||
},
|
||
{
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||
"id": 2,
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||
"name": "Últimos 3 meses"
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||
},
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||
{
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||
"id": 3,
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||
"name": "Últimos 6 meses"
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||
},
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||
{
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||
"id": 4,
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||
"name": "Último año"
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||
},
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||
{
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||
"id": 5,
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||
"name": "Rango de fechas personalizado"
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||
}
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||
],
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||
"CUSTOM_DATE_RANGE": {
|
||
"CONFIRM": "Aplicar",
|
||
"PLACEHOLDER": "Seleccione rango de fechas"
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||
}
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||
},
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||
"LABEL_REPORTS": {
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||
"HEADER": "Resumen de etiquetas",
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||
"DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
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||
"LOADING_CHART": "Cargando datos del gráfico...",
|
||
"NO_ENOUGH_DATA": "No hemos recibido suficientes puntos de datos para generar el informe. Inténtalo de nuevo más tarde.",
|
||
"DOWNLOAD_LABEL_REPORTS": "Descargar reportes de etiquetas",
|
||
"FILTER_DROPDOWN_LABEL": "Seleecionar etiqueta",
|
||
"METRICS": {
|
||
"CONVERSATIONS": {
|
||
"NAME": "Conversaciones",
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||
"DESC": "( Total )"
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||
},
|
||
"INCOMING_MESSAGES": {
|
||
"NAME": "Mensajes entrantes",
|
||
"DESC": "( Total )"
|
||
},
|
||
"OUTGOING_MESSAGES": {
|
||
"NAME": "Mensajes salientes",
|
||
"DESC": "( Total )"
|
||
},
|
||
"FIRST_RESPONSE_TIME": {
|
||
"NAME": "Tiempo de primera respuesta",
|
||
"DESC": "( Media )",
|
||
"INFO_TEXT": "Número total de conversaciones utilizadas en el cálculo:",
|
||
"TOOLTIP_TEXT": "Tiempo de primera respuesta es {metricValue} (basado en {conversationCount} conversaciones)"
|
||
},
|
||
"RESOLUTION_TIME": {
|
||
"NAME": "Tiempo de resolución",
|
||
"DESC": "( Media )",
|
||
"INFO_TEXT": "Número total de conversaciones utilizadas en el cálculo:",
|
||
"TOOLTIP_TEXT": "El tiempo de resolución es {metricValue} (basado en {conversationCount} conversaciones)"
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||
},
|
||
"RESOLUTION_COUNT": {
|
||
"NAME": "Número de resoluciones",
|
||
"DESC": "( Total )"
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||
}
|
||
},
|
||
"DATE_RANGE": [
|
||
{
|
||
"id": 0,
|
||
"name": "Últimos 7 días"
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||
},
|
||
{
|
||
"id": 1,
|
||
"name": "Últimos 30 días"
|
||
},
|
||
{
|
||
"id": 2,
|
||
"name": "Últimos 3 meses"
|
||
},
|
||
{
|
||
"id": 3,
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||
"name": "Últimos 6 meses"
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||
},
|
||
{
|
||
"id": 4,
|
||
"name": "Último año"
|
||
},
|
||
{
|
||
"id": 5,
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||
"name": "Rango de fechas personalizado"
|
||
}
|
||
],
|
||
"CUSTOM_DATE_RANGE": {
|
||
"CONFIRM": "Aplicar",
|
||
"PLACEHOLDER": "Seleccione rango de fechas"
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||
}
|
||
},
|
||
"INBOX_REPORTS": {
|
||
"HEADER": "Resumen de bandeja de entrada",
|
||
"DESCRIPTION": "Quickly view your inbox performance with key metrics like conversations, response times, resolution times, and resolved cases—all in one place. Click an inbox name for more details.",
|
||
"LOADING_CHART": "Cargando datos del gráfico...",
|
||
"NO_ENOUGH_DATA": "No hemos recibido suficientes puntos de datos para generar el informe. Inténtalo de nuevo más tarde.",
|
||
"DOWNLOAD_INBOX_REPORTS": "Descargar reportes de bandeja de entrada",
|
||
"FILTER_DROPDOWN_LABEL": "Seleccione una bandeja de entrada",
|
||
"ALL_INBOXES": "All Inboxes",
|
||
"SEARCH_INBOX": "Search Inbox",
|
||
"METRICS": {
|
||
"CONVERSATIONS": {
|
||
"NAME": "Conversaciones",
|
||
"DESC": "( Total )"
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||
},
|
||
"INCOMING_MESSAGES": {
|
||
"NAME": "Mensajes entrantes",
|
||
"DESC": "( Total )"
|
||
},
|
||
"OUTGOING_MESSAGES": {
|
||
"NAME": "Mensajes salientes",
|
||
"DESC": "( Total )"
|
||
},
|
||
"FIRST_RESPONSE_TIME": {
|
||
"NAME": "Tiempo de primera respuesta",
|
||
"DESC": "( Media )",
|
||
"INFO_TEXT": "Número total de conversaciones utilizadas en el cálculo:",
|
||
"TOOLTIP_TEXT": "Tiempo de primera respuesta es {metricValue} (basado en {conversationCount} conversaciones)"
|
||
},
|
||
"RESOLUTION_TIME": {
|
||
"NAME": "Tiempo de resolución",
|
||
"DESC": "( Media )",
|
||
"INFO_TEXT": "Número total de conversaciones utilizadas en el cálculo:",
|
||
"TOOLTIP_TEXT": "El tiempo de resolución es {metricValue} (basado en {conversationCount} conversaciones)"
|
||
},
|
||
"RESOLUTION_COUNT": {
|
||
"NAME": "Número de resoluciones",
|
||
"DESC": "( Total )"
|
||
}
|
||
},
|
||
"DATE_RANGE": [
|
||
{
|
||
"id": 0,
|
||
"name": "Últimos 7 días"
|
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},
|
||
{
|
||
"id": 1,
|
||
"name": "Últimos 30 días"
|
||
},
|
||
{
|
||
"id": 2,
|
||
"name": "Últimos 3 meses"
|
||
},
|
||
{
|
||
"id": 3,
|
||
"name": "Últimos 6 meses"
|
||
},
|
||
{
|
||
"id": 4,
|
||
"name": "Último año"
|
||
},
|
||
{
|
||
"id": 5,
|
||
"name": "Rango de fechas personalizado"
|
||
}
|
||
],
|
||
"CUSTOM_DATE_RANGE": {
|
||
"CONFIRM": "Aplicar",
|
||
"PLACEHOLDER": "Seleccione rango de fechas"
|
||
}
|
||
},
|
||
"TEAM_REPORTS": {
|
||
"HEADER": "Vista general del equipo",
|
||
"DESCRIPTION": "Get a snapshot of your team’s performance with essential metrics, including conversations, response times, resolution times, and resolved cases. Click a team name for more details.",
|
||
"LOADING_CHART": "Cargando datos del gráfico...",
|
||
"NO_ENOUGH_DATA": "No hemos recibido suficientes puntos de datos para generar el informe. Inténtalo de nuevo más tarde.",
|
||
"DOWNLOAD_TEAM_REPORTS": "Descargar informes del equipo",
|
||
"FILTER_DROPDOWN_LABEL": "Seleccionar equipo",
|
||
"METRICS": {
|
||
"CONVERSATIONS": {
|
||
"NAME": "Conversaciones",
|
||
"DESC": "( Total )"
|
||
},
|
||
"INCOMING_MESSAGES": {
|
||
"NAME": "Mensajes entrantes",
|
||
"DESC": "( Total )"
|
||
},
|
||
"OUTGOING_MESSAGES": {
|
||
"NAME": "Mensajes salientes",
|
||
"DESC": "( Total )"
|
||
},
|
||
"FIRST_RESPONSE_TIME": {
|
||
"NAME": "Tiempo de primera respuesta",
|
||
"DESC": "( Media )",
|
||
"INFO_TEXT": "Número total de conversaciones utilizadas en el cálculo:",
|
||
"TOOLTIP_TEXT": "Tiempo de primera respuesta es {metricValue} (basado en {conversationCount} conversaciones)"
|
||
},
|
||
"RESOLUTION_TIME": {
|
||
"NAME": "Tiempo de resolución",
|
||
"DESC": "( Media )",
|
||
"INFO_TEXT": "Número total de conversaciones utilizadas en el cálculo:",
|
||
"TOOLTIP_TEXT": "El tiempo de resolución es {metricValue} (basado en {conversationCount} conversaciones)"
|
||
},
|
||
"RESOLUTION_COUNT": {
|
||
"NAME": "Número de resoluciones",
|
||
"DESC": "( Total )"
|
||
}
|
||
},
|
||
"DATE_RANGE": [
|
||
{
|
||
"id": 0,
|
||
"name": "Últimos 7 días"
|
||
},
|
||
{
|
||
"id": 1,
|
||
"name": "Últimos 30 días"
|
||
},
|
||
{
|
||
"id": 2,
|
||
"name": "Últimos 3 meses"
|
||
},
|
||
{
|
||
"id": 3,
|
||
"name": "Últimos 6 meses"
|
||
},
|
||
{
|
||
"id": 4,
|
||
"name": "Último año"
|
||
},
|
||
{
|
||
"id": 5,
|
||
"name": "Rango de fechas personalizado"
|
||
}
|
||
],
|
||
"CUSTOM_DATE_RANGE": {
|
||
"CONFIRM": "Aplicar",
|
||
"PLACEHOLDER": "Seleccione rango de fechas"
|
||
}
|
||
},
|
||
"CSAT_REPORTS": {
|
||
"HEADER": "Reporte de encuestas de satisfacción",
|
||
"NO_RECORDS": "No hay respuestas de encuestas de satisfacción disponibles.",
|
||
"DOWNLOAD": "Descargar reportes CSAT",
|
||
"DOWNLOAD_FAILED": "Error al descargar los informes CSAT",
|
||
"FILTERS": {
|
||
"AGENTS": {
|
||
"PLACEHOLDER": "Elegir agentes"
|
||
}
|
||
},
|
||
"TABLE": {
|
||
"HEADER": {
|
||
"CONTACT_NAME": "Contacto",
|
||
"AGENT_NAME": "Agente asignado",
|
||
"RATING": "Calificación",
|
||
"FEEDBACK_TEXT": "Realimentacion de Comentario"
|
||
}
|
||
},
|
||
"METRIC": {
|
||
"TOTAL_RESPONSES": {
|
||
"LABEL": "Total de respuestas",
|
||
"TOOLTIP": "Número total de respuestas recopiladas"
|
||
},
|
||
"SATISFACTION_SCORE": {
|
||
"LABEL": "Puntuación de satisfacción",
|
||
"TOOLTIP": "Número total de respuestas positivas / Número total de respuestas * 100"
|
||
},
|
||
"RESPONSE_RATE": {
|
||
"LABEL": "Tasa de respuesta",
|
||
"TOOLTIP": "Número total de respuestas / Número total de mensajes de la encuesta de satisfacción enviados * 100"
|
||
}
|
||
}
|
||
},
|
||
"BOT_REPORTS": {
|
||
"HEADER": "Informes de bot",
|
||
"METRIC": {
|
||
"TOTAL_CONVERSATIONS": {
|
||
"LABEL": "Núm. de conversaciones",
|
||
"TOOLTIP": "Número total de conversaciones manejadas por el bot"
|
||
},
|
||
"TOTAL_RESPONSES": {
|
||
"LABEL": "Total de respuestas",
|
||
"TOOLTIP": "Número total de respuestas enviadas por el bot"
|
||
},
|
||
"RESOLUTION_RATE": {
|
||
"LABEL": "Tiempo de resolución",
|
||
"TOOLTIP": "Número total de conversaciones resueltas por el bot / Número total de conversaciones manejadas por el bot * 100"
|
||
},
|
||
"HANDOFF_RATE": {
|
||
"LABEL": "Tasa de traspasos",
|
||
"TOOLTIP": "Número total de conversaciones transmitidas a agentes / Número total de conversaciones manejadas por el bot * 100"
|
||
}
|
||
}
|
||
},
|
||
"OVERVIEW_REPORTS": {
|
||
"HEADER": "Resumen",
|
||
"LIVE": "En vivo",
|
||
"ACCOUNT_CONVERSATIONS": {
|
||
"HEADER": "Conversaciones abiertas",
|
||
"LOADING_MESSAGE": "Cargando métricas de conversación...",
|
||
"OPEN": "Abrir",
|
||
"UNATTENDED": "Desatendido",
|
||
"UNASSIGNED": "Sin asignar",
|
||
"PENDING": "Pendientes"
|
||
},
|
||
"CONVERSATION_HEATMAP": {
|
||
"HEADER": "Tráfico de Conversación",
|
||
"NO_CONVERSATIONS": "No hay conversaciones",
|
||
"CONVERSATION": "{count} conversación",
|
||
"CONVERSATIONS": "{count} conversaciones",
|
||
"DOWNLOAD_REPORT": "Descargar reporte"
|
||
},
|
||
"RESOLUTION_HEATMAP": {
|
||
"HEADER": "Resolutions",
|
||
"NO_CONVERSATIONS": "No hay conversaciones",
|
||
"CONVERSATION": "{count} conversación",
|
||
"CONVERSATIONS": "{count} conversaciones",
|
||
"DOWNLOAD_REPORT": "Descargar reporte"
|
||
},
|
||
"AGENT_CONVERSATIONS": {
|
||
"HEADER": "Conversaciones por agentes",
|
||
"LOADING_MESSAGE": "Cargando métricas del agente...",
|
||
"NO_AGENTS": "No hay conversaciones por agentes",
|
||
"TABLE_HEADER": {
|
||
"AGENT": "Agente",
|
||
"OPEN": "Abrir",
|
||
"UNATTENDED": "Desatendido",
|
||
"STATUS": "Estado"
|
||
}
|
||
},
|
||
"TEAM_CONVERSATIONS": {
|
||
"ALL_TEAMS": "All Teams",
|
||
"HEADER": "Conversations by teams",
|
||
"LOADING_MESSAGE": "Loading team metrics...",
|
||
"NO_TEAMS": "There is no data available",
|
||
"TABLE_HEADER": {
|
||
"TEAM": "Equipo",
|
||
"OPEN": "Abrir",
|
||
"UNATTENDED": "Desatendido",
|
||
"STATUS": "Estado"
|
||
}
|
||
},
|
||
"AGENT_STATUS": {
|
||
"HEADER": "Estado del agente",
|
||
"ONLINE": "En línea",
|
||
"BUSY": "Ocupado",
|
||
"OFFLINE": "Fuera de línea"
|
||
}
|
||
},
|
||
"DAYS_OF_WEEK": {
|
||
"SUNDAY": "Domingo",
|
||
"MONDAY": "Lunes",
|
||
"TUESDAY": "Martes",
|
||
"WEDNESDAY": "Miércoles",
|
||
"THURSDAY": "Jueves",
|
||
"FRIDAY": "Viernes",
|
||
"SATURDAY": "Sábado"
|
||
},
|
||
"SLA_REPORTS": {
|
||
"HEADER": "Informes de SLA",
|
||
"NO_RECORDS": "SLA applied conversations are not available.",
|
||
"LOADING": "Cargando datos de SLA...",
|
||
"DOWNLOAD_SLA_REPORTS": "Descargar reportes de SLA",
|
||
"DOWNLOAD_FAILED": "Error al descargar los informes de SLA",
|
||
"DROPDOWN": {
|
||
"ADD_FIlTER": "Añadir Filtro",
|
||
"CLEAR_ALL": "Limpiar todo",
|
||
"CLEAR_FILTER": "Limpiar filtros",
|
||
"EMPTY_LIST": "No se encontraron resultados",
|
||
"NO_FILTER": "No hay filtros disponibles",
|
||
"SEARCH": "Buscar filtro",
|
||
"INPUT_PLACEHOLDER": {
|
||
"SLA": "Nombre de SLA",
|
||
"AGENTS": "Nombre del agente",
|
||
"INBOXES": "Nombre de la bandeja de entrada",
|
||
"LABELS": "Nombre de la etiqueta",
|
||
"TEAMS": "Nombre del equipo"
|
||
},
|
||
"SLA": "Política de SLA",
|
||
"INBOXES": "Bandeja de entrada",
|
||
"AGENTS": "Agente",
|
||
"LABELS": "Etiqueta",
|
||
"TEAMS": "Equipo"
|
||
},
|
||
"WITH": "con",
|
||
"METRICS": {
|
||
"HIT_RATE": {
|
||
"LABEL": "Tasa de Aciertos",
|
||
"TOOLTIP": "Percentage of SLAs created were completed successfully"
|
||
},
|
||
"NO_OF_MISSES": {
|
||
"LABEL": "Número de Fallos",
|
||
"TOOLTIP": "Total SLA misses in a certain period"
|
||
},
|
||
"NO_OF_CONVERSATIONS": {
|
||
"LABEL": "Número de conversaciones",
|
||
"TOOLTIP": "Total number of conversations with SLA"
|
||
}
|
||
},
|
||
"TABLE": {
|
||
"HEADER": {
|
||
"POLICY": "Política",
|
||
"CONVERSATION": "Conversación",
|
||
"AGENT": "Agente"
|
||
},
|
||
"VIEW_DETAILS": "Ver detalles"
|
||
}
|
||
},
|
||
"SUMMARY_REPORTS": {
|
||
"INBOX": "Bandeja de entrada",
|
||
"AGENT": "Agente",
|
||
"TEAM": "Equipo",
|
||
"LABEL": "Etiqueta",
|
||
"AVG_RESOLUTION_TIME": "Avg. Resolution Time",
|
||
"AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
|
||
"AVG_REPLY_TIME": "Avg. Customer Waiting Time",
|
||
"RESOLUTION_COUNT": "Número de resoluciones",
|
||
"CONVERSATIONS": "Núm. de conversaciones"
|
||
}
|
||
}
|