class Captain::Conversation::ResponseBuilderJob < ApplicationJob MAX_MESSAGE_LENGTH = 10_000 retry_on ActiveStorage::FileNotFoundError, attempts: 3, wait: 2.seconds retry_on Faraday::BadRequestError, attempts: 3, wait: 2.seconds def perform(conversation, assistant) @conversation = conversation @inbox = conversation.inbox @assistant = assistant Current.executed_by = @assistant if captain_v2_enabled? generate_response_with_v2 else ActiveRecord::Base.transaction do generate_and_process_response end end rescue StandardError => e raise e if e.is_a?(ActiveStorage::FileNotFoundError) || e.is_a?(Faraday::BadRequestError) handle_error(e) ensure Current.executed_by = nil end private delegate :account, :inbox, to: :@conversation def generate_and_process_response @response = Captain::Llm::AssistantChatService.new(assistant: @assistant, conversation_id: @conversation.display_id).generate_response( message_history: collect_previous_messages ) process_response end def generate_response_with_v2 @response = Captain::Assistant::AgentRunnerService.new(assistant: @assistant, conversation: @conversation).generate_response( message_history: collect_previous_messages ) process_response end def process_response return process_action('handoff') if handoff_requested? create_messages Rails.logger.info("[CAPTAIN][ResponseBuilderJob] Incrementing response usage for #{account.id}") account.increment_response_usage end def collect_previous_messages @conversation .messages .where(message_type: [:incoming, :outgoing]) .where(private: false) .map do |message| message_hash = { content: prepare_multimodal_message_content(message), role: determine_role(message) } # Include agent_name if present in additional_attributes message_hash[:agent_name] = message.additional_attributes['agent_name'] if message.additional_attributes&.dig('agent_name').present? message_hash end end def determine_role(message) message.message_type == 'incoming' ? 'user' : 'assistant' end def prepare_multimodal_message_content(message) Captain::OpenAiMessageBuilderService.new(message: message).generate_content end def handoff_requested? @response['response'] == 'conversation_handoff' end def process_action(action) case action when 'handoff' I18n.with_locale(@assistant.account.locale) do create_handoff_message @conversation.bot_handoff! send_out_of_office_message_if_applicable end end end def send_out_of_office_message_if_applicable ::MessageTemplates::Template::OutOfOffice.perform_if_applicable(@conversation) end def create_handoff_message create_outgoing_message( @assistant.config['handoff_message'].presence || I18n.t('conversations.captain.handoff') ) end def create_messages validate_message_content!(@response['response']) create_outgoing_message(@response['response'], agent_name: @response['agent_name']) end def validate_message_content!(content) raise ArgumentError, 'Message content cannot be blank' if content.blank? end def create_outgoing_message(message_content, agent_name: nil) additional_attrs = {} additional_attrs[:agent_name] = agent_name if agent_name.present? @conversation.messages.create!( message_type: :outgoing, account_id: account.id, inbox_id: inbox.id, sender: @assistant, content: message_content, additional_attributes: additional_attrs ) end def handle_error(error) log_error(error) process_action('handoff') true end def log_error(error) ChatwootExceptionTracker.new(error, account: account).capture_exception end def captain_v2_enabled? account.feature_enabled?('captain_integration_v2') end end