class Mailbox::ConversationFinderStrategies::ReferencesStrategy < Mailbox::ConversationFinderStrategies::BaseStrategy # Patterns from ApplicationMailbox MESSAGE_PATTERN = %r{conversation/([a-zA-Z0-9-]+)/messages/(\d+)@} # FALLBACK_PATTERN is used when building References headers in ConversationReplyMailer # when there's no actual message to reply to (see app/mailers/conversation_reply_mailer.rb#in_reply_to_email). # This happens when: # - A conversation is started by an agent (no incoming message yet) # - The conversation originated from a non-email channel (widget, WhatsApp, etc.) but is now using email # - The incoming message doesn't have email metadata with a message_id # In these cases, we use a conversation-level identifier instead of a message-level one. FALLBACK_PATTERN = %r{account/(\d+)/conversation/([a-zA-Z0-9-]+)@} def initialize(mail) super(mail) # Get channel once upfront to use for scoped queries @channel = EmailChannelFinder.new(mail).perform end def find return nil if mail.references.blank? return nil unless @channel # No valid channel found references = Array.wrap(mail.references) references.each do |reference| conversation = find_conversation_from_reference(reference) return conversation if conversation end nil end private def find_conversation_from_reference(reference) # Try extracting UUID from patterns uuid = extract_uuid_from_patterns(reference) if uuid # Query scoped to inbox - prevents cross-account/cross-inbox matches at database level conversation = Conversation.find_by(uuid: uuid, inbox_id: @channel.inbox.id) return conversation if conversation end # We scope to the inbox, that way we filter out messages and conversations that don't belong to the channel message = Message.find_by(source_id: reference, inbox_id: @channel.inbox.id) message&.conversation end def extract_uuid_from_patterns(message_id) match = MESSAGE_PATTERN.match(message_id) return match[1] if match match = FALLBACK_PATTERN.match(message_id) return match[2] if match nil end end