{ "PROFILE_SETTINGS": { "LINK": "個人資料設定", "TITLE": "個人資料設定", "BTN_TEXT": "更新個人資料", "DELETE_AVATAR": "刪除頭貼", "AVATAR_DELETE_SUCCESS": "Avatar has been deleted successfully", "AVATAR_DELETE_FAILED": "There is an error while deleting avatar, please try again", "UPDATE_SUCCESS": "你的個人檔案已經成功更新", "PASSWORD_UPDATE_SUCCESS": "你的密碼已成功變更", "AFTER_EMAIL_CHANGED": "您的個人資料已成功更新，請在您的登入憑證更改後重新登入", "FORM": { "PICTURE": "Profile Picture", "AVATAR": "頭像", "ERROR": "請修正表單錯誤", "REMOVE_IMAGE": "刪除", "UPLOAD_IMAGE": "上傳頭像", "UPDATE_IMAGE": "更新頭像", "PROFILE_SECTION": { "TITLE": "個人資訊", "NOTE": "您的電子信箱地址是您的身份並用於登入。" }, "SEND_MESSAGE": { "TITLE": "傳送訊息熱鍵", "NOTE": "You can select a hotkey (either Enter or Cmd/Ctrl+Enter) based on your preference of writing.", "UPDATE_SUCCESS": "你的設定已經成功更新", "CARD": { "ENTER_KEY": { "HEADING": "Enter (↵)", "CONTENT": "Send messages by pressing Enter key instead of clicking the send button." }, "CMD_ENTER_KEY": { "HEADING": "Cmd/Ctrl + Enter (⌘ + ↵)", "CONTENT": "Send messages by pressing Cmd/Ctrl + enter key instead of clicking the send button." } } }, "INTERFACE_SECTION": { "TITLE": "Interface", "NOTE": "Customize the look and feel of your Chatwoot dashboard.", "FONT_SIZE": { "TITLE": "Font size", "NOTE": "Adjust the text size across the dashboard based on your preference.", "UPDATE_SUCCESS": "Your font settings have been updated successfully", "UPDATE_ERROR": "There is an error while updating the font settings, please try again", "OPTIONS": { "SMALLER": "Smaller", "SMALL": "Small", "DEFAULT": "Default", "LARGE": "Large", "LARGER": "Larger", "EXTRA_LARGE": "Extra Large" } }, "LANGUAGE": { "TITLE": "Preferred Language", "NOTE": "Choose the language you want to use.", "UPDATE_SUCCESS": "Your Language settings have been updated successfully", "UPDATE_ERROR": "There is an error while updating the language settings, please try again", "USE_ACCOUNT_DEFAULT": "Use account default" } }, "MESSAGE_SIGNATURE_SECTION": { "TITLE": "Personal message signature", "NOTE": "Create a unique message signature to appear at the end of every message you send from any inbox. You can also include an inline image, which is supported in live-chat, email, and API inboxes.", "BTN_TEXT": "Save message signature", "API_ERROR": "Couldn't save signature! Try again", "API_SUCCESS": "Signature saved successfully", "IMAGE_UPLOAD_ERROR": "Couldn't upload image! Try again", "IMAGE_UPLOAD_SUCCESS": "Image added successfully. Please click on save to save the signature", "IMAGE_UPLOAD_SIZE_ERROR": "Image size should be less than {size}MB" }, "MESSAGE_SIGNATURE": { "LABEL": "Message Signature", "ERROR": "Message Signature cannot be empty", "PLACEHOLDER": "Insert your personal message signature here." }, "PASSWORD_SECTION": { "TITLE": "密碼", "NOTE": "更新您的密碼會在多個設備中重置您的登入資訊。", "BTN_TEXT": "變更密碼" }, "SECURITY_SECTION": { "TITLE": "Security", "NOTE": "Manage additional security features for your account.", "MFA_BUTTON": "Manage Two-Factor Authentication" }, "ACCESS_TOKEN": { "TITLE": "訪問 token", "NOTE": "如果要構建基於 API 的整合，則可以使用此 token", "COPY": "複製", "RESET": "Reset", "CONFIRM_RESET": "Are you sure?", "CONFIRM_HINT": "Click again to confirm", "RESET_SUCCESS": "訪問token已成功重新產生", "RESET_ERROR": "無法重新產生訪問token。請再試一次" }, "AUDIO_NOTIFICATIONS_SECTION": { "TITLE": "音效通知", "NOTE": "Enable audio notifications in dashboard for new messages and conversations.", "PLAY": "Play sound", "ALERT_TYPES": { "NONE": "無", "MINE": "Assigned", "ALL": "所有的", "ASSIGNED": "My assigned conversations", "UNASSIGNED": "Unassigned conversations", "NOTME": "Open conversations assigned to others" }, "ALERT_COMBINATIONS": { "NONE": "You haven't selected any options, you won't receive any audio alerts.", "ASSIGNED": "You'll receive alerts for conversations assigned to you.", "UNASSIGNED": "You'll receive alerts for any unassigned conversations.", "NOTME": "You'll receive alerts for conversations assigned to others.", "ASSIGNED+UNASSIGNED": "You'll receive alerts for your assigned conversations and any unattended ones.", "ASSIGNED+NOTME": "You'll receive alerts for conversations assigned to you and to others, but not for unassigned ones.", "NOTME+UNASSIGNED": "You'll receive alerts for unattended conversations and those assigned to others.", "ASSIGNED+NOTME+UNASSIGNED": "You'll receive alerts for all conversations." }, "ALERT_TYPE": { "TITLE": "Alert events for conversations:", "NONE": "無", "ASSIGNED": "已指派的對話", "ALL_CONVERSATIONS": "所有對話" }, "DEFAULT_TONE": { "TITLE": "Alert tone:" }, "CONDITIONS": { "TITLE": "Alert conditions:", "CONDITION_ONE": "Send audio alerts only if the browser window is not active", "CONDITION_TWO": "Send alerts every 30s until all the assigned conversations are read" }, "SOUND_PERMISSION_ERROR": "Autoplay is disabled in your browser. To hear alerts automatically, enable sound permission in your browser settings or interact with the page.", "READ_MORE": "Read more" }, "EMAIL_NOTIFICATIONS_SECTION": { "TITLE": "電子信箱通知", "NOTE": "在此更新您的電子信箱通知設定", "CONVERSATION_ASSIGNMENT": "當對話分配給我時發送電子信箱通知", "CONVERSATION_CREATION": "當對話分配給我時發送電子信箱通知", "CONVERSATION_MENTION": "當你在對話中被提及時以 Email 通知", "ASSIGNED_CONVERSATION_NEW_MESSAGE": "當被指派的對話中有新訊息時以 Email 通知", "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in a participating conversation", "SLA_MISSED_FIRST_RESPONSE": "Send email notifications when a conversation misses first response SLA", "SLA_MISSED_NEXT_RESPONSE": "Send email notifications when a conversation misses next response SLA", "SLA_MISSED_RESOLUTION": "Send email notifications when a conversation misses resolution SLA" }, "NOTIFICATIONS": { "TITLE": "Notification preferences", "TYPE_TITLE": "Notification type", "EMAIL": "Email", "PUSH": "Push notification", "TYPES": { "CONVERSATION_CREATED": "A new conversation is created", "CONVERSATION_ASSIGNED": "A conversation is assigned to you", "CONVERSATION_MENTION": "You are mentioned in a conversation", "ASSIGNED_CONVERSATION_NEW_MESSAGE": "A new message is created in an assigned conversation", "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "A new message is created in a participating conversation", "SLA_MISSED_FIRST_RESPONSE": "A conversation misses first response SLA", "SLA_MISSED_NEXT_RESPONSE": "A conversation misses next response SLA", "SLA_MISSED_RESOLUTION": "A conversation misses resolution SLA" }, "BROWSER_PERMISSION": "Enable push notifications for your browser so you’re able to receive them" }, "API": { "UPDATE_SUCCESS": "您的通知設定已成功更新", "UPDATE_ERROR": "更新配置時出錯，請再試一次" }, "PUSH_NOTIFICATIONS_SECTION": { "TITLE": "推送通知", "NOTE": "在此更新您的電子信箱通知設定", "CONVERSATION_ASSIGNMENT": "當對話被分配給我時發送推送通知", "CONVERSATION_CREATION": "建立新對話時發送推送通知", "CONVERSATION_MENTION": "當你在對話中被提及時以推播通知", "ASSIGNED_CONVERSATION_NEW_MESSAGE": "當被指派的對話中有新訊息時以推播通知", "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send push notifications when a new message is created in a participating conversation", "HAS_ENABLED_PUSH": "您已啟用此瀏覽器的推送。", "REQUEST_PUSH": "啟用推送通知", "SLA_MISSED_FIRST_RESPONSE": "Send push notifications when a conversation misses first response SLA", "SLA_MISSED_NEXT_RESPONSE": "Send push notifications when a conversation misses next response SLA", "SLA_MISSED_RESOLUTION": "Send push notifications when a conversation misses resolution SLA" }, "PROFILE_IMAGE": { "LABEL": "頭像" }, "NAME": { "LABEL": "你的姓名", "ERROR": "請輸入一個有效的完整姓名", "PLACEHOLDER": "請輸入您的完整姓名" }, "DISPLAY_NAME": { "LABEL": "顯示名稱", "ERROR": "請輸入一個有效的顯示名稱", "PLACEHOLDER": "請輸入一個名字，這將會在對話中顯示" }, "AVAILABILITY": { "LABEL": "有效的", "STATUS": { "ONLINE": "上線", "BUSY": "忙碌", "OFFLINE": "離線" }, "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully", "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again", "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user" }, "EMAIL": { "LABEL": "您的電子信箱地址", "ERROR": "請輸入一個有效的電子信箱", "PLACEHOLDER": "請輸入您的名字，這將會在對話中顯示" }, "CURRENT_PASSWORD": { "LABEL": "目前的密碼", "ERROR": "請輸入目前的密碼", "PLACEHOLDER": "請輸入目前的密碼" }, "PASSWORD": { "LABEL": "新密碼", "ERROR": "請輸入長度6或更長的密碼", "PLACEHOLDER": "請輸入新密碼" }, "PASSWORD_CONFIRMATION": { "LABEL": "重新輸入一次密碼", "ERROR": "兩次密碼不一致", "PLACEHOLDER": "請重複您的新密碼" } } }, "SIDEBAR_ITEMS": { "CHANGE_AVAILABILITY_STATUS": "變更", "CHANGE_ACCOUNTS": "切換帳戶", "SWITCH_ACCOUNT": "切換帳戶", "CONTACT_SUPPORT": "Contact Support", "SELECTOR_SUBTITLE": "從以下列表中選擇一個帳戶", "PROFILE_SETTINGS": "個人資料設定", "YEAR_IN_REVIEW": "Year in Review", "KEYBOARD_SHORTCUTS": "鍵盤快速鍵", "APPEARANCE": "切換風格", "SUPER_ADMIN_CONSOLE": "系統管理員後台", "DOCS": "Read documentation", "CHANGELOG": "Changelog", "LOGOUT": "退出登入" }, "APP_GLOBAL": { "TRIAL_MESSAGE": "剩餘試用期天數", "TRAIL_BUTTON": "立即購買", "DELETED_USER": "刪除使用者", "EMAIL_VERIFICATION_PENDING": "It seems that you haven't verified your email address yet. Please check your inbox for the verification email.", "RESEND_VERIFICATION_MAIL": "Resend verification email", "EMAIL_VERIFICATION_SENT": "Verification email has been sent. Please check your inbox.", "ACCOUNT_SUSPENDED": { "TITLE": "Account Suspended", "MESSAGE": "Your account is suspended. Please reach out to the support team for more information." }, "NO_ACCOUNTS": { "TITLE": "No account found", "MESSAGE_CLOUD": "You are not part of any accounts right now. If you think this is a mistake, please reach out to our support team.", "MESSAGE_SELF_HOSTED": "You are not part of any accounts right now. Please reach out to your administrator.", "LOGOUT": "退出登入" } }, "COMPONENTS": { "CODE": { "BUTTON_TEXT": "複製", "CODEPEN": "Open in CodePen", "COPY_SUCCESSFUL": "Copied to clipboard" }, "SHOW_MORE_BLOCK": { "SHOW_MORE": "顯示更多", "SHOW_LESS": "顯示更少" }, "FILE_BUBBLE": { "DOWNLOAD": "下載", "UPLOADING": "上傳中...", "INSTAGRAM_STORY_UNAVAILABLE": "This story is no longer available." }, "LOCATION_BUBBLE": { "SEE_ON_MAP": "See on map" }, "FORM_BUBBLE": { "SUBMIT": "送出" }, "MEDIA": { "IMAGE_UNAVAILABLE": "This image is no longer available.", "LOADING_FAILED": "Loading failed" } }, "CONFIRM_EMAIL": "正在驗證...", "SETTINGS": { "INBOXES": { "NEW_INBOX": "新增收件匣" } }, "SIDEBAR": { "NO_ITEMS": "No items", "CURRENTLY_VIEWING_ACCOUNT": "Currently viewing:", "SWITCH": "切換", "INBOX_VIEW": "Inbox View", "CONVERSATIONS": "對話", "INBOX": "My Inbox", "ALL_CONVERSATIONS": "所有對話", "MENTIONED_CONVERSATIONS": "被提及", "PARTICIPATING_CONVERSATIONS": "參與中", "UNATTENDED_CONVERSATIONS": "無人處理", "REPORTS": "報表", "SETTINGS": "設定", "CONTACTS": "聯絡人", "ACTIVE": "Active", "COMPANIES": "Companies", "ALL_COMPANIES": "All Companies", "CAPTAIN": "Captain", "CAPTAIN_ASSISTANTS": "Assistants", "CAPTAIN_DOCUMENTS": "Documents", "CAPTAIN_RESPONSES": "FAQs", "CAPTAIN_TOOLS": "Tools", "CAPTAIN_SCENARIOS": "Scenarios", "CAPTAIN_PLAYGROUND": "Playground", "CAPTAIN_INBOXES": "收件匣", "CAPTAIN_SETTINGS": "設定", "HOME": "首頁", "AGENTS": "客服", "AGENT_BOTS": "機器人", "AUDIT_LOGS": "稽核日誌", "INBOXES": "收件匣", "NOTIFICATIONS": "通知", "CANNED_RESPONSES": "預設回覆", "INTEGRATIONS": "整合方式", "PROFILE_SETTINGS": "個人檔案設定", "ACCOUNT_SETTINGS": "帳戶設定", "APPLICATIONS": "應用程序", "LABELS": "標籤", "CUSTOM_ATTRIBUTES": "自訂屬性", "AUTOMATION": "自動化", "MACROS": "巨集", "TEAMS": "團隊", "BILLING": "帳單", "CUSTOM_VIEWS_FOLDER": "常用篩選條件", "CUSTOM_VIEWS_SEGMENTS": "分眾", "ALL_CONTACTS": "所有聯絡人", "TAGGED_WITH": "Tagged with", "NEW_LABEL": "新增標籤", "NEW_TEAM": "建立新團隊", "NEW_INBOX": "新增收件匣", "REPORTS_CONVERSATION": "對話", "CSAT": "顧客滿意度得分(CSAT)", "LIVE_CHAT": "Live Chat", "SMS": "SMS", "WHATSAPP": "WhatsApp", "CAMPAIGNS": "行銷活動", "ONGOING": "Ongoing", "ONE_OFF": "開啟 關閉", "REPORTS_SLA": "服務水準協議(SLA)", "REPORTS_BOT": "機器人", "REPORTS_AGENT": "客服", "REPORTS_LABEL": "標籤", "REPORTS_INBOX": "收件匣", "REPORTS_TEAM": "Team", "AGENT_ASSIGNMENT": "Agent Assignment", "SET_AVAILABILITY_TITLE": "我的狀態", "SET_YOUR_AVAILABILITY": "設定你的服務時間", "SLA": "服務水準協議(SLA)", "CUSTOM_ROLES": "自訂角色", "BETA": "Beta", "REPORTS_OVERVIEW": "總覽", "REAUTHORIZE": "Your inbox connection has expired, please reconnect\n to continue receiving and sending messages", "HELP_CENTER": { "TITLE": "Help Center", "ARTICLES": "Articles", "CATEGORIES": "Categories", "LOCALES": "Locales", "SETTINGS": "設定" }, "CHANNELS": "頻道", "SET_AUTO_OFFLINE": { "TEXT": "自動標記為離線", "INFO_TEXT": "當您未使用應用程式或儀表板時，讓系統自動將您標記為離線", "INFO_SHORT": "Automatically mark offline when you aren't using the app." }, "DOCS": "Read docs", "SECURITY": "Security" }, "BILLING_SETTINGS": { "TITLE": "帳單", "DESCRIPTION": "Manage your subscription here, upgrade your plan and get more for your team.", "CURRENT_PLAN": { "TITLE": "Current Plan", "PLAN_NOTE": "You are currently subscribed to the **{plan}** plan with **{quantity}** licenses", "SEAT_COUNT": "Number of seats", "RENEWS_ON": "Renews on" }, "VIEW_PRICING": "View Pricing", "MANAGE_SUBSCRIPTION": { "TITLE": "Manage your subscription", "DESCRIPTION": "View your previous invoices, edit your billing details, or cancel your subscription.", "BUTTON_TXT": "Go to the billing portal" }, "CAPTAIN": { "TITLE": "Captain", "DESCRIPTION": "Manage usage and credits for Captain AI.", "BUTTON_TXT": "Buy more credits", "DOCUMENTS": "Documents", "RESPONSES": "Responses", "UPGRADE": "Captain is not available on the free plan, upgrade now to get access to assistants, copilot and more.", "REFRESH_CREDITS": "重新整理" }, "CHAT_WITH_US": { "TITLE": "Need help?", "DESCRIPTION": "Do you face any issues in billing? We are here to help.", "BUTTON_TXT": "與我們對話" }, "NO_BILLING_USER": "Your billing account is being configured. Please refresh the page and try again.", "TOPUP": { "BUY_CREDITS": "Buy more credits", "MODAL_TITLE": "Buy AI Credits", "MODAL_DESCRIPTION": "Purchase additional credits for Captain AI.", "CREDITS": "CREDITS", "ONE_TIME": "one-time", "POPULAR": "Most Popular", "NOTE_TITLE": "Note:", "NOTE_DESCRIPTION": "Credits are added immediately and expire in 6 months. An active subscription is required to use credits. Purchased credits are consumed after your monthly plan credits.", "CANCEL": "取消", "PURCHASE": "Purchase Credits", "LOADING": "Loading options...", "FETCH_ERROR": "Failed to load credit options. Please try again.", "PURCHASE_ERROR": "Failed to process purchase. Please try again.", "PURCHASE_SUCCESS": "Successfully added {credits} credits to your account", "CONFIRM": { "TITLE": "Confirm Purchase", "DESCRIPTION": "You are about to purchase {credits} credits for {amount}.", "INSTANT_DEDUCTION_NOTE": "Your saved card will be charged immediately upon confirmation.", "GO_BACK": "Go Back", "CONFIRM_PURCHASE": "Confirm Purchase" } } }, "SECURITY_SETTINGS": { "TITLE": "Security", "DESCRIPTION": "Manage your account security settings.", "LINK_TEXT": "Learn more about SAML SSO", "SAML_DISABLED_MESSAGE": "SAML SSO is currently disabled. Please contact your administrator to enable this feature.", "SAML": { "TITLE": "SAML SSO", "NOTE": "Configure SAML single sign-on for your account. Users will authenticate through your identity provider instead of using email/password.", "ACS_URL": { "LABEL": "ACS URL", "TOOLTIP": "Assertion Consumer Service URL - Configure this URL in your IdP as the destination for SAML responses" }, "SSO_URL": { "LABEL": "SSO URL", "HELP": "The URL where SAML authentication requests will be sent", "PLACEHOLDER": "https://your-idp.com/saml/sso" }, "CERTIFICATE": { "LABEL": "Signing certificate in PEM format", "HELP": "The public certificate from your identity provider used to verify SAML responses", "PLACEHOLDER": "-----BEGIN CERTIFICATE-----\nMIIC..." }, "FINGERPRINT": { "LABEL": "Fingerprint", "TOOLTIP": "SHA-1 fingerprint of the certificate - Use this to verify the certificate in your IdP configuration" }, "COPY_SUCCESS": "Copied to clipboard", "SP_ENTITY_ID": { "LABEL": "SP Entity ID", "HELP": "Unique identifier for this application as a service provider (auto-generated).", "TOOLTIP": "Unique identifier for Chatwoot as the Service Provider - Configure this in your IdP settings" }, "IDP_ENTITY_ID": { "LABEL": "Identity Provider Entity ID", "HELP": "Unique identifier for your identity provider (usually found in IdP configuration)", "PLACEHOLDER": "https://your-idp.com/saml" }, "UPDATE_BUTTON": "Update SAML Settings", "API": { "SUCCESS": "SAML settings updated successfully", "ERROR": "Failed to update SAML settings", "ERROR_LOADING": "Failed to load SAML settings", "DISABLED": "SAML settings disabled successfully" }, "VALIDATION": { "REQUIRED_FIELDS": "SSO URL, Identity Provider Entity ID, and Certificate are required fields", "SSO_URL_ERROR": "Please enter a valid SSO URL", "CERTIFICATE_ERROR": "Certificate is required", "IDP_ENTITY_ID_ERROR": "Identity Provider Entity ID is required" }, "ENTERPRISE_PAYWALL": { "AVAILABLE_ON": "The SAML SSO feature is only available in the Enterprise plans.", "UPGRADE_PROMPT": "Upgrade to an Enterprise plan to access SAML single sign-on and other advanced security features.", "ASK_ADMIN": "Please reach out to your administrator for the upgrade." }, "PAYWALL": { "TITLE": "Upgrade to enable SAML SSO", "AVAILABLE_ON": "The SAML SSO feature is only available in the Enterprise plans.", "UPGRADE_PROMPT": "Upgrade your plan to get access to SAML single sign-on and other advanced features.", "UPGRADE_NOW": "Upgrade now", "CANCEL_ANYTIME": "You can change or cancel your plan anytime" }, "ATTRIBUTE_MAPPING": { "TITLE": "SAML Attribute Setup", "DESCRIPTION": "The following attribute mappings must be configured in your identity provider" }, "INFO_SECTION": { "TITLE": "Service Provider Information", "TOOLTIP": "Copy these values and configure them in your Identity Provider to establish the SAML connection" } } }, "CREATE_ACCOUNT": { "NO_ACCOUNT_WARNING": "Uh oh! We could not find any Chatwoot accounts. Please create a new account to continue.", "NEW_ACCOUNT": "新帳戶", "SELECTOR_SUBTITLE": "建立新帳戶", "API": { "SUCCESS_MESSAGE": "成功建立帳戶", "EXIST_MESSAGE": "帳戶已經存在", "ERROR_MESSAGE": "無法連接伺服器，請稍後再試" }, "FORM": { "NAME": { "LABEL": "公司名稱", "PLACEHOLDER": "Wayne 企業" }, "SUBMIT": "送出", "CANCEL": "取消" } }, "KEYBOARD_SHORTCUTS": { "TOGGLE_MODAL": "View all shortcuts", "TITLE": { "OPEN_CONVERSATION": "開啟對話", "RESOLVE_AND_NEXT": "Resolve and move to next", "NAVIGATE_DROPDOWN": "Navigate dropdown items", "RESOLVE_CONVERSATION": "Resolve Conversation", "GO_TO_CONVERSATION_DASHBOARD": "Go to Conversation Dashboard", "ADD_ATTACHMENT": "新增附件", "GO_TO_CONTACTS_DASHBOARD": "Go to Contacts Dashboard", "TOGGLE_SIDEBAR": "Toggle Sidebar", "GO_TO_REPORTS_SIDEBAR": "Go to Reports sidebar", "MOVE_TO_NEXT_TAB": "Move to next tab in conversation list", "GO_TO_SETTINGS": "前往設定", "SWITCH_TO_PRIVATE_NOTE": "Switch to Private Note", "SWITCH_TO_REPLY": "Switch to Reply", "TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown" } }, "ASSIGNMENT_POLICY": { "INDEX": { "HEADER": { "TITLE": "Agent assignment", "DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here" }, "ASSIGNMENT_POLICY": { "TITLE": "Assignment policy", "DESCRIPTION": "Manage how conversations get assigned in inboxes.", "FEATURES": [ "Assign by conversations evenly or by available capacity", "Add fair distribution rules to avoid overloading any agent", "Add inboxes to a policy - one policy per inbox" ] }, "AGENT_CAPACITY_POLICY": { "TITLE": "Agent capacity policy", "DESCRIPTION": "Manage workload for agents.", "FEATURES": [ "Define maximum conversations per inbox", "Create exceptions based on labels and time", "Add agents to a policy - one policy per agent" ] } }, "AGENT_ASSIGNMENT_POLICY": { "INDEX": { "HEADER": { "TITLE": "Assignment policy", "CREATE_POLICY": "New policy" }, "CARD": { "ORDER": "Order", "PRIORITY": "優先程度", "ACTIVE": "Active", "INACTIVE": "Inactive", "POPOVER": "Added inboxes", "EDIT": "編輯" }, "NO_RECORDS_FOUND": "No assignment policies found" }, "CREATE": { "HEADER": { "TITLE": "Create assignment policy" }, "CREATE_BUTTON": "Create policy", "API": { "SUCCESS_MESSAGE": "Assignment policy created successfully", "ERROR_MESSAGE": "Failed to create assignment policy" } }, "EDIT": { "HEADER": { "TITLE": "Edit assignment policy" }, "EDIT_BUTTON": "Update policy", "CONFIRM_ADD_INBOX_DIALOG": { "TITLE": "Add inbox", "DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", "CONFIRM_BUTTON_LABEL": "Continue", "CANCEL_BUTTON_LABEL": "取消" }, "API": { "SUCCESS_MESSAGE": "Assignment policy updated successfully", "ERROR_MESSAGE": "Failed to update assignment policy" }, "INBOX_API": { "ADD": { "SUCCESS_MESSAGE": "Inbox added to policy successfully", "ERROR_MESSAGE": "Failed to add inbox to policy" }, "REMOVE": { "SUCCESS_MESSAGE": "Inbox removed from policy successfully", "ERROR_MESSAGE": "Failed to remove inbox from policy" } } }, "FORM": { "NAME": { "LABEL": "Policy name:", "PLACEHOLDER": "Enter policy name" }, "DESCRIPTION": { "LABEL": "描述資訊:", "PLACEHOLDER": "Enter description" }, "STATUS": { "LABEL": "狀態:", "PLACEHOLDER": "Select status", "ACTIVE": "Policy is active", "INACTIVE": "Policy is inactive" }, "ASSIGNMENT_ORDER": { "LABEL": "Assignment order", "ROUND_ROBIN": { "LABEL": "Round robin", "DESCRIPTION": "Assign conversations evenly among agents." }, "BALANCED": { "LABEL": "Balanced", "DESCRIPTION": "Assign conversations based on available capacity." } }, "ASSIGNMENT_PRIORITY": { "LABEL": "Assignment priority", "EARLIEST_CREATED": { "LABEL": "Earliest created", "DESCRIPTION": "The conversation that was created first gets assigned first." }, "LONGEST_WAITING": { "LABEL": "Longest waiting", "DESCRIPTION": "The conversation waiting the longest gets assigned first." } }, "FAIR_DISTRIBUTION": { "LABEL": "Fair distribution policy", "DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.", "INPUT_MAX": "Assign max", "DURATION": "Conversations per agent in every" }, "INBOXES": { "LABEL": "Added inboxes", "DESCRIPTION": "Add inboxes for which this policy will be applicable.", "ADD_BUTTON": "Add inbox", "DROPDOWN": { "SEARCH_PLACEHOLDER": "Search and select inboxes to add", "ADD_BUTTON": "新增" }, "EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started", "API": { "SUCCESS_MESSAGE": "Inbox successfully added to policy", "ERROR_MESSAGE": "Failed to add inbox to policy" } } }, "DELETE_POLICY": { "SUCCESS_MESSAGE": "Assignment policy deleted successfully", "ERROR_MESSAGE": "Failed to delete assignment policy" } }, "AGENT_CAPACITY_POLICY": { "INDEX": { "HEADER": { "TITLE": "Agent capacity", "CREATE_POLICY": "New policy" }, "CARD": { "POPOVER": "Added agents", "EDIT": "編輯" }, "NO_RECORDS_FOUND": "No agent capacity policies found" }, "CREATE": { "HEADER": { "TITLE": "Create agent capacity policy" }, "CREATE_BUTTON": "Create policy", "API": { "SUCCESS_MESSAGE": "Agent capacity policy created successfully", "ERROR_MESSAGE": "Failed to create agent capacity policy" } }, "EDIT": { "HEADER": { "TITLE": "Edit agent capacity policy" }, "EDIT_BUTTON": "Update policy", "CONFIRM_ADD_AGENT_DIALOG": { "TITLE": "Add agent", "DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.", "CONFIRM_BUTTON_LABEL": "Continue", "CANCEL_BUTTON_LABEL": "取消" }, "API": { "SUCCESS_MESSAGE": "Agent capacity policy updated successfully", "ERROR_MESSAGE": "Failed to update agent capacity policy" }, "AGENT_API": { "ADD": { "SUCCESS_MESSAGE": "Agent added to policy successfully", "ERROR_MESSAGE": "Failed to add agent to policy" }, "REMOVE": { "SUCCESS_MESSAGE": "Agent removed from policy successfully", "ERROR_MESSAGE": "Failed to remove agent from policy" } } }, "FORM": { "NAME": { "LABEL": "Policy name:", "PLACEHOLDER": "Enter policy name" }, "DESCRIPTION": { "LABEL": "描述資訊:", "PLACEHOLDER": "Enter description" }, "INBOX_CAPACITY_LIMIT": { "LABEL": "Inbox capacity limits", "ADD_BUTTON": "Add inbox", "FIELD": { "SELECT_INBOX": "Select inbox", "MAX_CONVERSATIONS": "Max conversations", "SET_LIMIT": "Set limit" }, "EMPTY_STATE": "No inbox limit set" }, "EXCLUSION_RULES": { "LABEL": "Exclusion rules", "DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity", "TAGS": { "LABEL": "Exclude conversations tagged with specific labels", "ADD_TAG": "add tag", "DROPDOWN": { "SEARCH_PLACEHOLDER": "Search and select tags to add" }, "EMPTY_STATE": "No tags added to this policy." }, "DURATION": { "LABEL": "Exclude conversations older than a specified duration", "PLACEHOLDER": "Set time" } }, "USERS": { "LABEL": "Assigned agents", "DESCRIPTION": "Add agents for which this policy will be applicable.", "ADD_BUTTON": "Add agent", "DROPDOWN": { "SEARCH_PLACEHOLDER": "Search and select agents to add", "ADD_BUTTON": "新增" }, "EMPTY_STATE": "No agents added", "API": { "SUCCESS_MESSAGE": "Agent successfully added to policy", "ERROR_MESSAGE": "Failed to add agent to policy" } } }, "DELETE_POLICY": { "SUCCESS_MESSAGE": "Agent capacity policy deleted successfully", "ERROR_MESSAGE": "Failed to delete agent capacity policy" } }, "DELETE_POLICY": { "TITLE": "Delete policy", "DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.", "CONFIRM_BUTTON_LABEL": "刪除", "CANCEL_BUTTON_LABEL": "取消" } } }