Initial commit: Add logistics and order_detail message types

- Add Logistics component with progress tracking
- Add OrderDetail component for order information
- Support data-driven steps and actions
- Add blue color scale to widget SCSS
- Fix node overflow and progress bar rendering issues
- Add English translations for dashboard components

Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>

enterprise/app/models/sla_event.rb

@@ -0,0 +1,87 @@
+# == Schema Information
+#
+# Table name: sla_events
+#
+#  id              :bigint           not null, primary key
+#  event_type      :integer
+#  meta            :jsonb
+#  created_at      :datetime         not null
+#  updated_at      :datetime         not null
+#  account_id      :bigint           not null
+#  applied_sla_id  :bigint           not null
+#  conversation_id :bigint           not null
+#  inbox_id        :bigint           not null
+#  sla_policy_id   :bigint           not null
+#
+# Indexes
+#
+#  index_sla_events_on_account_id       (account_id)
+#  index_sla_events_on_applied_sla_id   (applied_sla_id)
+#  index_sla_events_on_conversation_id  (conversation_id)
+#  index_sla_events_on_inbox_id         (inbox_id)
+#  index_sla_events_on_sla_policy_id    (sla_policy_id)
+#
+class SlaEvent < ApplicationRecord
+  belongs_to :account
+  belongs_to :inbox
+  belongs_to :conversation
+  belongs_to :sla_policy
+  belongs_to :applied_sla
+
+  enum event_type: { frt: 0, nrt: 1, rt: 2 }
+
+  before_validation :ensure_applied_sla_id, :ensure_account_id, :ensure_inbox_id, :ensure_sla_policy_id
+  after_create_commit :create_notifications
+
+  def push_event_data
+    {
+      id: id,
+      event_type: event_type,
+      meta: meta,
+      created_at: created_at.to_i,
+      updated_at: updated_at.to_i
+    }
+  end
+
+  private
+
+  def ensure_applied_sla_id
+    self.applied_sla_id ||= AppliedSla.find_by(conversation_id: conversation_id)&.last&.id
+  end
+
+  def ensure_account_id
+    self.account_id ||= conversation&.account_id
+  end
+
+  def ensure_inbox_id
+    self.inbox_id ||= conversation&.inbox_id
+  end
+
+  def ensure_sla_policy_id
+    self.sla_policy_id ||= applied_sla&.sla_policy_id
+  end
+
+  def create_notifications
+    notify_users = conversation.conversation_participants.map(&:user)
+    # Add all admins from the account to notify list
+    notify_users += account.administrators
+    # Ensure conversation assignee is notified
+    notify_users += [conversation.assignee] if conversation.assignee.present?
+
+    notification_type = {
+      'frt' => 'sla_missed_first_response',
+      'nrt' => 'sla_missed_next_response',
+      'rt' => 'sla_missed_resolution'
+    }[event_type]
+
+    notify_users.uniq.each do |user|
+      NotificationBuilder.new(
+        notification_type: notification_type,
+        user: user,
+        account: account,
+        primary_actor: conversation,
+        secondary_actor: sla_policy
+      ).perform
+    end
+  end
+end