Initial commit: Add logistics and order_detail message types
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- Add Logistics component with progress tracking - Add OrderDetail component for order information - Support data-driven steps and actions - Add blue color scale to widget SCSS - Fix node overflow and progress bar rendering issues - Add English translations for dashboard components Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
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module Enterprise::AgentNotifications::ConversationNotificationsMailer
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def sla_missed_first_response(conversation, agent, sla_policy)
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return unless smtp_config_set_or_development?
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@agent = agent
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@conversation = conversation
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@sla_policy = sla_policy
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subject = "Conversation [ID - #{@conversation.display_id}] missed SLA for first response"
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@action_url = app_account_conversation_url(account_id: @conversation.account_id, id: @conversation.display_id)
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send_mail_with_liquid(to: @agent.email, subject: subject) and return
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end
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def sla_missed_next_response(conversation, agent, sla_policy)
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return unless smtp_config_set_or_development?
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@agent = agent
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@conversation = conversation
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@sla_policy = sla_policy
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@action_url = app_account_conversation_url(account_id: @conversation.account_id, id: @conversation.display_id)
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send_mail_with_liquid(to: @agent.email, subject: "Conversation [ID - #{@conversation.display_id}] missed SLA for next response") and return
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end
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def sla_missed_resolution(conversation, agent, sla_policy)
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return unless smtp_config_set_or_development?
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@agent = agent
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@conversation = conversation
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@sla_policy = sla_policy
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@action_url = app_account_conversation_url(account_id: @conversation.account_id, id: @conversation.display_id)
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send_mail_with_liquid(to: @agent.email, subject: "Conversation [ID - #{@conversation.display_id}] missed SLA for resolution time") and return
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end
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def liquid_droppables
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super.merge({
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sla_policy: @sla_policy
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})
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end
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end
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