Initial commit: Add logistics and order_detail message types

- Add Logistics component with progress tracking
- Add OrderDetail component for order information
- Support data-driven steps and actions
- Add blue color scale to widget SCSS
- Fix node overflow and progress bar rendering issues
- Add English translations for dashboard components

Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>

app/javascript/dashboard/i18n/locale/ml/report.json

@@ -0,0 +1,582 @@
+{
+  "REPORT": {
+    "HEADER": "സംഭാഷണങ്ങൾ",
+    "LOADING_CHART": "ചാർട്ട് ഡാറ്റ ലോഡു ചെയ്യുകയാണ്...",
+    "NO_ENOUGH_DATA": "റിപ്പോർട്ട് സൃഷ്ടിക്കുന്നതിന് ആവശ്യമായ ഡാറ്റ ഞങ്ങൾക്ക് ലഭിച്ചിട്ടില്ല, ദയവായി പിന്നീട് വീണ്ടും ശ്രമിക്കുക.",
+    "DOWNLOAD_AGENT_REPORTS": "ഏജന്റ് റിപ്പോർട്ടുകൾ ഡൗൺലോഡ് ചെയ്യുക",
+    "DATA_FETCHING_FAILED": "Failed to fetch data, please try again later.",
+    "SUMMARY_FETCHING_FAILED": "Failed to fetch summary, please try again later.",
+    "METRICS": {
+      "CONVERSATIONS": {
+        "NAME": "സംഭാഷണങ്ങൾ",
+        "DESC": "(ആകെ)"
+      },
+      "INCOMING_MESSAGES": {
+        "NAME": "ഇൻ‌കമിംഗ് സന്ദേശങ്ങൾ‌",
+        "DESC": "( ആകെ )"
+      },
+      "OUTGOING_MESSAGES": {
+        "NAME": "ഔട്ട് ഗോയിങ് സന്ദേശങ്ങൾ‌",
+        "DESC": "( ആകെ )"
+      },
+      "FIRST_RESPONSE_TIME": {
+        "NAME": "First Response Time",
+        "DESC": "( ശരാശരി )",
+        "INFO_TEXT": "Total number of conversations used for computation:",
+        "TOOLTIP_TEXT": "First Response Time is {metricValue} (based on {conversationCount} conversations)"
+      },
+      "RESOLUTION_TIME": {
+        "NAME": "മിഴിവ് സമയം",
+        "DESC": "( ശരാശരി )",
+        "INFO_TEXT": "Total number of conversations used for computation:",
+        "TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)"
+      },
+      "RESOLUTION_COUNT": {
+        "NAME": "മിഴിവ് എണ്ണം",
+        "DESC": "( ആകെ )"
+      },
+      "BOT_RESOLUTION_COUNT": {
+        "NAME": "മിഴിവ് എണ്ണം",
+        "DESC": "(ആകെ)"
+      },
+      "BOT_HANDOFF_COUNT": {
+        "NAME": "Handoff Count",
+        "DESC": "(ആകെ)"
+      },
+      "REPLY_TIME": {
+        "NAME": "Customer waiting time",
+        "TOOLTIP_TEXT": "Waiting time is {metricValue} (based on {conversationCount} replies)",
+        "DESC": ""
+      }
+    },
+    "DATE_RANGE_OPTIONS": {
+      "LAST_7_DAYS": "കഴിഞ്ഞ 7 ദിവസം",
+      "LAST_14_DAYS": "കഴിഞ്ഞ 14 ദിവസം",
+      "LAST_30_DAYS": "കഴിഞ്ഞ 30 ദിവസം",
+      "THIS_MONTH": "This month",
+      "LAST_MONTH": "Last month",
+      "LAST_3_MONTHS": "കഴിഞ്ഞ 3 മാസം",
+      "LAST_6_MONTHS": "കഴിഞ്ഞ 6 മാസം",
+      "LAST_YEAR": "കഴിഞ്ഞ വർഷം",
+      "CUSTOM_DATE_RANGE": "ഇഷ്‌ടാനുസൃത തീയതി ശ്രേണി"
+    },
+    "CUSTOM_DATE_RANGE": {
+      "CONFIRM": "അപേക്ഷിക്കുക",
+      "PLACEHOLDER": "തീയതി ശ്രേണി തിരഞ്ഞെടുക്കുക"
+    },
+    "GROUP_BY_FILTER_DROPDOWN_LABEL": "ഗ്രൂപ്പ് പ്രകാരം",
+    "DURATION_FILTER_LABEL": "Duration",
+    "GROUPING_OPTIONS": {
+      "DAY": "ദിവസം",
+      "WEEK": "ആഴ്ച",
+      "MONTH": "മാസം",
+      "YEAR": "വർഷം"
+    },
+    "GROUP_BY_DAY_OPTIONS": [
+      {
+        "id": 1,
+        "groupBy": "ദിവസം"
+      }
+    ],
+    "GROUP_BY_WEEK_OPTIONS": [
+      {
+        "id": 1,
+        "groupBy": "ദിവസം"
+      },
+      {
+        "id": 2,
+        "groupBy": "ആഴ്ച"
+      }
+    ],
+    "GROUP_BY_MONTH_OPTIONS": [
+      {
+        "id": 1,
+        "groupBy": "ദിവസം"
+      },
+      {
+        "id": 2,
+        "groupBy": "ആഴ്ച"
+      },
+      {
+        "id": 3,
+        "groupBy": "മാസം"
+      }
+    ],
+    "GROUP_BY_YEAR_OPTIONS": [
+      {
+        "id": 1,
+        "groupBy": "ദിവസം"
+      },
+      {
+        "id": 2,
+        "groupBy": "ആഴ്ച"
+      },
+      {
+        "id": 3,
+        "groupBy": "മാസം"
+      }
+    ],
+    "BUSINESS_HOURS": "Business Hours",
+    "FILTER_ACTIONS": {
+      "CLEAR_FILTER": "Clear filter",
+      "EMPTY_LIST": "ഒരു ഫലവും കണ്ടെത്താനായില്ല"
+    },
+    "PAGINATION": {
+      "RESULTS": "Showing {start} to {end} of {total} results",
+      "PER_PAGE_TEMPLATE": "{size} / page"
+    }
+  },
+  "AGENT_REPORTS": {
+    "HEADER": "ഏജന്റുമാരുടെ അവലോകനം",
+    "DESCRIPTION": "Easily track agent performance with key metrics such as conversations, response times, resolution times, and resolved cases. Click an agent’s name to learn more.",
+    "LOADING_CHART": "ചാർട്ട് ഡാറ്റ ലോഡു ചെയ്യുകയാണ്...",
+    "NO_ENOUGH_DATA": "റിപ്പോർട്ട് സൃഷ്ടിക്കുന്നതിന് ആവശ്യമായ ഡാറ്റ ഞങ്ങൾക്ക് ലഭിച്ചിട്ടില്ല, ദയവായി പിന്നീട് വീണ്ടും ശ്രമിക്കുക.",
+    "DOWNLOAD_AGENT_REPORTS": "ഏജന്റ് റിപ്പോർട്ടുകൾ ഡൗൺലോഡ് ചെയ്യുക",
+    "FILTER_DROPDOWN_LABEL": "ഏജന്റ് തിരഞ്ഞെടുക്കുക",
+    "METRICS": {
+      "CONVERSATIONS": {
+        "NAME": "സംഭാഷണങ്ങൾ",
+        "DESC": "(ആകെ)"
+      },
+      "INCOMING_MESSAGES": {
+        "NAME": "ഇൻ‌കമിംഗ് സന്ദേശങ്ങൾ‌",
+        "DESC": "(ആകെ)"
+      },
+      "OUTGOING_MESSAGES": {
+        "NAME": "ഔട്ട് ഗോയിങ് സന്ദേശങ്ങൾ‌",
+        "DESC": "(ആകെ)"
+      },
+      "FIRST_RESPONSE_TIME": {
+        "NAME": "First Response Time",
+        "DESC": "( ശരാശരി )",
+        "INFO_TEXT": "Total number of conversations used for computation:",
+        "TOOLTIP_TEXT": "First Response Time is {metricValue} (based on {conversationCount} conversations)"
+      },
+      "RESOLUTION_TIME": {
+        "NAME": "മിഴിവ് സമയം",
+        "DESC": "( ശരാശരി )",
+        "INFO_TEXT": "Total number of conversations used for computation:",
+        "TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)"
+      },
+      "RESOLUTION_COUNT": {
+        "NAME": "മിഴിവ് എണ്ണം",
+        "DESC": "(ആകെ)"
+      }
+    },
+    "DATE_RANGE": [
+      {
+        "id": 0,
+        "name": "കഴിഞ്ഞ 7 ദിവസം"
+      },
+      {
+        "id": 1,
+        "name": "കഴിഞ്ഞ 30 ദിവസം"
+      },
+      {
+        "id": 2,
+        "name": "കഴിഞ്ഞ 3 മാസം"
+      },
+      {
+        "id": 3,
+        "name": "കഴിഞ്ഞ 6 മാസം"
+      },
+      {
+        "id": 4,
+        "name": "കഴിഞ്ഞ വർഷം"
+      },
+      {
+        "id": 5,
+        "name": "ഇഷ്‌ടാനുസൃത തീയതി ശ്രേണി"
+      }
+    ],
+    "CUSTOM_DATE_RANGE": {
+      "CONFIRM": "അപേക്ഷിക്കുക",
+      "PLACEHOLDER": "തീയതി ശ്രേണി തിരഞ്ഞെടുക്കുക"
+    }
+  },
+  "LABEL_REPORTS": {
+    "HEADER": "ലേബലുകൾ അവലോകനം",
+    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
+    "LOADING_CHART": "ചാർട്ട് ഡാറ്റ ലോഡു ചെയ്യുകയാണ്...",
+    "NO_ENOUGH_DATA": "റിപ്പോർട്ട് സൃഷ്ടിക്കുന്നതിന് ആവശ്യമായ ഡാറ്റ ഞങ്ങൾക്ക് ലഭിച്ചിട്ടില്ല, ദയവായി പിന്നീട് വീണ്ടും ശ്രമിക്കുക.",
+    "DOWNLOAD_LABEL_REPORTS": "ലേബൽ റിപ്പോർട്ടുകൾ ഡൗൺലോഡ് ചെയ്യുക",
+    "FILTER_DROPDOWN_LABEL": "ലേബൽ തിരഞ്ഞെടുക്കുക",
+    "METRICS": {
+      "CONVERSATIONS": {
+        "NAME": "സംഭാഷണങ്ങൾ",
+        "DESC": "(ആകെ)"
+      },
+      "INCOMING_MESSAGES": {
+        "NAME": "ഇൻ‌കമിംഗ് സന്ദേശങ്ങൾ‌",
+        "DESC": "(ആകെ)"
+      },
+      "OUTGOING_MESSAGES": {
+        "NAME": "ഔട്ട് ഗോയിങ് സന്ദേശങ്ങൾ‌",
+        "DESC": "(ആകെ)"
+      },
+      "FIRST_RESPONSE_TIME": {
+        "NAME": "First Response Time",
+        "DESC": "( ശരാശരി )",
+        "INFO_TEXT": "Total number of conversations used for computation:",
+        "TOOLTIP_TEXT": "First Response Time is {metricValue} (based on {conversationCount} conversations)"
+      },
+      "RESOLUTION_TIME": {
+        "NAME": "മിഴിവ് സമയം",
+        "DESC": "( ശരാശരി )",
+        "INFO_TEXT": "Total number of conversations used for computation:",
+        "TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)"
+      },
+      "RESOLUTION_COUNT": {
+        "NAME": "മിഴിവ് എണ്ണം",
+        "DESC": "(ആകെ)"
+      }
+    },
+    "DATE_RANGE": [
+      {
+        "id": 0,
+        "name": "കഴിഞ്ഞ 7 ദിവസം"
+      },
+      {
+        "id": 1,
+        "name": "കഴിഞ്ഞ 30 ദിവസം"
+      },
+      {
+        "id": 2,
+        "name": "കഴിഞ്ഞ 3 മാസം"
+      },
+      {
+        "id": 3,
+        "name": "കഴിഞ്ഞ 6 മാസം"
+      },
+      {
+        "id": 4,
+        "name": "കഴിഞ്ഞ വർഷം"
+      },
+      {
+        "id": 5,
+        "name": "ഇഷ്‌ടാനുസൃത തീയതി ശ്രേണി"
+      }
+    ],
+    "CUSTOM_DATE_RANGE": {
+      "CONFIRM": "അപേക്ഷിക്കുക",
+      "PLACEHOLDER": "തീയതി ശ്രേണി തിരഞ്ഞെടുക്കുക"
+    }
+  },
+  "INBOX_REPORTS": {
+    "HEADER": "ഇൻബോക്സ് അവലോകനം",
+    "DESCRIPTION": "Quickly view your inbox performance with key metrics like conversations, response times, resolution times, and resolved cases—all in one place. Click an inbox name for more details.",
+    "LOADING_CHART": "ചാർട്ട് ഡാറ്റ ലോഡു ചെയ്യുകയാണ്...",
+    "NO_ENOUGH_DATA": "റിപ്പോർട്ട് സൃഷ്ടിക്കുന്നതിന് ആവശ്യമായ ഡാറ്റ ഞങ്ങൾക്ക് ലഭിച്ചിട്ടില്ല, ദയവായി പിന്നീട് വീണ്ടും ശ്രമിക്കുക.",
+    "DOWNLOAD_INBOX_REPORTS": "ഇൻബോക്സ് റിപ്പോർട്ടുകൾ ഡൗൺലോഡ് ചെയ്യുക",
+    "FILTER_DROPDOWN_LABEL": "ഇൻബോക്സ് തിരഞ്ഞെടുക്കുക",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
+    "METRICS": {
+      "CONVERSATIONS": {
+        "NAME": "സംഭാഷണങ്ങൾ",
+        "DESC": "(ആകെ)"
+      },
+      "INCOMING_MESSAGES": {
+        "NAME": "ഇൻ‌കമിംഗ് സന്ദേശങ്ങൾ‌",
+        "DESC": "(ആകെ)"
+      },
+      "OUTGOING_MESSAGES": {
+        "NAME": "ഔട്ട് ഗോയിങ് സന്ദേശങ്ങൾ‌",
+        "DESC": "(ആകെ)"
+      },
+      "FIRST_RESPONSE_TIME": {
+        "NAME": "First Response Time",
+        "DESC": "( ശരാശരി )",
+        "INFO_TEXT": "Total number of conversations used for computation:",
+        "TOOLTIP_TEXT": "First Response Time is {metricValue} (based on {conversationCount} conversations)"
+      },
+      "RESOLUTION_TIME": {
+        "NAME": "മിഴിവ് സമയം",
+        "DESC": "( ശരാശരി )",
+        "INFO_TEXT": "Total number of conversations used for computation:",
+        "TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)"
+      },
+      "RESOLUTION_COUNT": {
+        "NAME": "മിഴിവ് എണ്ണം",
+        "DESC": "(ആകെ)"
+      }
+    },
+    "DATE_RANGE": [
+      {
+        "id": 0,
+        "name": "കഴിഞ്ഞ 7 ദിവസം"
+      },
+      {
+        "id": 1,
+        "name": "കഴിഞ്ഞ 30 ദിവസം"
+      },
+      {
+        "id": 2,
+        "name": "കഴിഞ്ഞ 3 മാസം"
+      },
+      {
+        "id": 3,
+        "name": "കഴിഞ്ഞ 6 മാസം"
+      },
+      {
+        "id": 4,
+        "name": "കഴിഞ്ഞ വർഷം"
+      },
+      {
+        "id": 5,
+        "name": "ഇഷ്‌ടാനുസൃത തീയതി ശ്രേണി"
+      }
+    ],
+    "CUSTOM_DATE_RANGE": {
+      "CONFIRM": "അപേക്ഷിക്കുക",
+      "PLACEHOLDER": "തീയതി ശ്രേണി തിരഞ്ഞെടുക്കുക"
+    }
+  },
+  "TEAM_REPORTS": {
+    "HEADER": "ടീം അവലോകനം",
+    "DESCRIPTION": "Get a snapshot of your team’s performance with essential metrics, including conversations, response times, resolution times, and resolved cases. Click a team name for more details.",
+    "LOADING_CHART": "ചാർട്ട് ഡാറ്റ ലോഡു ചെയ്യുകയാണ്...",
+    "NO_ENOUGH_DATA": "റിപ്പോർട്ട് സൃഷ്ടിക്കുന്നതിന് ആവശ്യമായ ഡാറ്റ ഞങ്ങൾക്ക് ലഭിച്ചിട്ടില്ല, ദയവായി പിന്നീട് വീണ്ടും ശ്രമിക്കുക.",
+    "DOWNLOAD_TEAM_REPORTS": "ടീം റിപ്പോർട്ടുകൾ ഡൗൺലോഡ് ചെയ്യുക",
+    "FILTER_DROPDOWN_LABEL": "ടീം തിരഞ്ഞെടുക്കുക",
+    "METRICS": {
+      "CONVERSATIONS": {
+        "NAME": "സംഭാഷണങ്ങൾ",
+        "DESC": "(ആകെ)"
+      },
+      "INCOMING_MESSAGES": {
+        "NAME": "ഇൻ‌കമിംഗ് സന്ദേശങ്ങൾ‌",
+        "DESC": "(ആകെ)"
+      },
+      "OUTGOING_MESSAGES": {
+        "NAME": "ഔട്ട് ഗോയിങ് സന്ദേശങ്ങൾ‌",
+        "DESC": "(ആകെ)"
+      },
+      "FIRST_RESPONSE_TIME": {
+        "NAME": "First Response Time",
+        "DESC": "( ശരാശരി )",
+        "INFO_TEXT": "Total number of conversations used for computation:",
+        "TOOLTIP_TEXT": "First Response Time is {metricValue} (based on {conversationCount} conversations)"
+      },
+      "RESOLUTION_TIME": {
+        "NAME": "മിഴിവ് സമയം",
+        "DESC": "( ശരാശരി )",
+        "INFO_TEXT": "Total number of conversations used for computation:",
+        "TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)"
+      },
+      "RESOLUTION_COUNT": {
+        "NAME": "മിഴിവ് എണ്ണം",
+        "DESC": "(ആകെ)"
+      }
+    },
+    "DATE_RANGE": [
+      {
+        "id": 0,
+        "name": "കഴിഞ്ഞ 7 ദിവസം"
+      },
+      {
+        "id": 1,
+        "name": "കഴിഞ്ഞ 30 ദിവസം"
+      },
+      {
+        "id": 2,
+        "name": "കഴിഞ്ഞ 3 മാസം"
+      },
+      {
+        "id": 3,
+        "name": "കഴിഞ്ഞ 6 മാസം"
+      },
+      {
+        "id": 4,
+        "name": "കഴിഞ്ഞ വർഷം"
+      },
+      {
+        "id": 5,
+        "name": "ഇഷ്‌ടാനുസൃത തീയതി ശ്രേണി"
+      }
+    ],
+    "CUSTOM_DATE_RANGE": {
+      "CONFIRM": "അപേക്ഷിക്കുക",
+      "PLACEHOLDER": "തീയതി ശ്രേണി തിരഞ്ഞെടുക്കുക"
+    }
+  },
+  "CSAT_REPORTS": {
+    "HEADER": "CSAT റിപ്പോർട്ടുകൾ",
+    "NO_RECORDS": "CSAT സർവേ പ്രതികരണങ്ങളൊന്നും ലഭ്യമല്ല.",
+    "DOWNLOAD": "Download CSAT Reports",
+    "DOWNLOAD_FAILED": "Failed to download CSAT Reports",
+    "FILTERS": {
+      "AGENTS": {
+        "PLACEHOLDER": "Choose Agents"
+      }
+    },
+    "TABLE": {
+      "HEADER": {
+        "CONTACT_NAME": "ബന്ധപ്പെടുക",
+        "AGENT_NAME": "നിയോഗിച്ച ഏജന്റ്",
+        "RATING": "റേറ്റിംഗ്",
+        "FEEDBACK_TEXT": "ഫീഡ്ബാക്ക് അഭിപ്രായം"
+      }
+    },
+    "METRIC": {
+      "TOTAL_RESPONSES": {
+        "LABEL": "ആകെ പ്രതികരണങ്ങൾ",
+        "TOOLTIP": "ശേഖരിച്ച പ്രതികരണങ്ങളുടെ ആകെ എണ്ണം"
+      },
+      "SATISFACTION_SCORE": {
+        "LABEL": "സംതൃപ്തി സ്കോർ",
+        "TOOLTIP": "പോസിറ്റീവ് പ്രതികരണങ്ങളുടെ ആകെ എണ്ണം / പ്രതികരണങ്ങളുടെ ആകെ എണ്ണം * 100"
+      },
+      "RESPONSE_RATE": {
+        "LABEL": "പ്രതികരണ നിരക്ക്",
+        "TOOLTIP": "മൊത്തം പ്രതികരണങ്ങളുടെ എണ്ണം / അയച്ച CSAT സർവേ സന്ദേശങ്ങളുടെ ആകെ എണ്ണം * 100"
+      }
+    }
+  },
+  "BOT_REPORTS": {
+    "HEADER": "Bot Reports",
+    "METRIC": {
+      "TOTAL_CONVERSATIONS": {
+        "LABEL": "No. of Conversations",
+        "TOOLTIP": "Total number of conversations handled by the bot"
+      },
+      "TOTAL_RESPONSES": {
+        "LABEL": "Total Responses",
+        "TOOLTIP": "Total number of responses sent by the bot"
+      },
+      "RESOLUTION_RATE": {
+        "LABEL": "Resolution Rate",
+        "TOOLTIP": "Total number of conversations resolved by the bot / Total number of conversations handled by the bot * 100"
+      },
+      "HANDOFF_RATE": {
+        "LABEL": "Handoff Rate",
+        "TOOLTIP": "Total number of conversations handed off to agents / Total number of conversations handled by the bot * 100"
+      }
+    }
+  },
+  "OVERVIEW_REPORTS": {
+    "HEADER": "അവലോകനം",
+    "LIVE": "Live",
+    "ACCOUNT_CONVERSATIONS": {
+      "HEADER": "Open Conversations",
+      "LOADING_MESSAGE": "Loading conversation metrics...",
+      "OPEN": "സജീവം",
+      "UNATTENDED": "Unattended",
+      "UNASSIGNED": "നിയുക്തമാക്കാത്തത്",
+      "PENDING": "കെട്ടിക്കിടക്കുന്നു"
+    },
+    "CONVERSATION_HEATMAP": {
+      "HEADER": "Conversation Traffic",
+      "NO_CONVERSATIONS": "No conversations",
+      "CONVERSATION": "{count} conversation",
+      "CONVERSATIONS": "{count} conversations",
+      "DOWNLOAD_REPORT": "Download report"
+    },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "No conversations",
+      "CONVERSATION": "{count} conversation",
+      "CONVERSATIONS": "{count} conversations",
+      "DOWNLOAD_REPORT": "Download report"
+    },
+    "AGENT_CONVERSATIONS": {
+      "HEADER": "Conversations by agents",
+      "LOADING_MESSAGE": "Loading agent metrics...",
+      "NO_AGENTS": "There are no conversations by agents",
+      "TABLE_HEADER": {
+        "AGENT": "ഏജന്റ്",
+        "OPEN": "സജീവം",
+        "UNATTENDED": "Unattended",
+        "STATUS": "സ്റ്റാറ്റസ്"
+      }
+    },
+    "TEAM_CONVERSATIONS": {
+      "ALL_TEAMS": "All Teams",
+      "HEADER": "Conversations by teams",
+      "LOADING_MESSAGE": "Loading team metrics...",
+      "NO_TEAMS": "There is no data available",
+      "TABLE_HEADER": {
+        "TEAM": "Team",
+        "OPEN": "സജീവം",
+        "UNATTENDED": "Unattended",
+        "STATUS": "സ്റ്റാറ്റസ്"
+      }
+    },
+    "AGENT_STATUS": {
+      "HEADER": "Agent status",
+      "ONLINE": "ഓൺ‌ലൈൻ",
+      "BUSY": "തിരക്ക്",
+      "OFFLINE": "ഓഫ്‌ലൈൻ"
+    }
+  },
+  "DAYS_OF_WEEK": {
+    "SUNDAY": "Sunday",
+    "MONDAY": "Monday",
+    "TUESDAY": "Tuesday",
+    "WEDNESDAY": "Wednesday",
+    "THURSDAY": "Thursday",
+    "FRIDAY": "Friday",
+    "SATURDAY": "Saturday"
+  },
+  "SLA_REPORTS": {
+    "HEADER": "SLA Reports",
+    "NO_RECORDS": "SLA applied conversations are not available.",
+    "LOADING": "Loading SLA data...",
+    "DOWNLOAD_SLA_REPORTS": "Download SLA reports",
+    "DOWNLOAD_FAILED": "Failed to download SLA Reports",
+    "DROPDOWN": {
+      "ADD_FIlTER": "ഫിൽട്ടർ ചേർക്കുക",
+      "CLEAR_ALL": "Clear all",
+      "CLEAR_FILTER": "Clear filter",
+      "EMPTY_LIST": "ഒരു ഫലവും കണ്ടെത്താനായില്ല",
+      "NO_FILTER": "No filters available",
+      "SEARCH": "Search filter",
+      "INPUT_PLACEHOLDER": {
+        "SLA": "SLA name",
+        "AGENTS": "Agent name",
+        "INBOXES": "Inbox name",
+        "LABELS": "ലേബൽ നാമം",
+        "TEAMS": "ടീമിന്റെ പേര്"
+      },
+      "SLA": "SLA Policy",
+      "INBOXES": "ഇൻബോക്സ്",
+      "AGENTS": "ഏജന്റ്",
+      "LABELS": "Label",
+      "TEAMS": "Team"
+    },
+    "WITH": "with",
+    "METRICS": {
+      "HIT_RATE": {
+        "LABEL": "Hit Rate",
+        "TOOLTIP": "Percentage of SLAs created were completed successfully"
+      },
+      "NO_OF_MISSES": {
+        "LABEL": "Number of Misses",
+        "TOOLTIP": "Total SLA misses in a certain period"
+      },
+      "NO_OF_CONVERSATIONS": {
+        "LABEL": "Number of Conversations",
+        "TOOLTIP": "Total number of conversations with SLA"
+      }
+    },
+    "TABLE": {
+      "HEADER": {
+        "POLICY": "Policy",
+        "CONVERSATION": "സംഭാഷണം",
+        "AGENT": "ഏജന്റ്"
+      },
+      "VIEW_DETAILS": "View Details"
+    }
+  },
+  "SUMMARY_REPORTS": {
+    "INBOX": "ഇൻബോക്സ്",
+    "AGENT": "ഏജന്റ്",
+    "TEAM": "Team",
+    "LABEL": "Label",
+    "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
+    "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
+    "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
+    "RESOLUTION_COUNT": "മിഴിവ് എണ്ണം",
+    "CONVERSATIONS": "No. of conversations"
+  }
+}