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assistant-storefront/enterprise/app/services/voice/call_session_sync_service.rb

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class Voice::CallSessionSyncService
attr_reader :conversation, :call_sid, :message_call_sid, :from_number, :to_number, :direction
def initialize(conversation:, call_sid:, leg:, message_call_sid: nil)
@conversation = conversation
@call_sid = call_sid
@message_call_sid = message_call_sid || call_sid
@from_number = leg[:from_number]
@to_number = leg[:to_number]
@direction = leg[:direction]
end
def perform
ActiveRecord::Base.transaction do
attrs = refreshed_attributes
conversation.update!(
additional_attributes: attrs,
last_activity_at: current_time
)
sync_voice_call_message!(attrs)
end
conversation
end
private
def refreshed_attributes
attrs = (conversation.additional_attributes || {}).dup
attrs['call_direction'] = direction
attrs['call_status'] ||= 'ringing'
attrs['conference_sid'] ||= Voice::Conference::Name.for(conversation)
attrs['meta'] ||= {}
attrs['meta']['initiated_at'] ||= current_timestamp
attrs
end
def sync_voice_call_message!(attrs)
Voice::CallMessageBuilder.perform!(
conversation: conversation,
direction: direction,
payload: {
call_sid: message_call_sid,
status: attrs['call_status'],
conference_sid: attrs['conference_sid'],
from_number: origin_number_for(direction),
to_number: target_number_for(direction)
},
user: agent_for(attrs),
timestamps: {
created_at: attrs.dig('meta', 'initiated_at'),
ringing_at: attrs.dig('meta', 'ringing_at')
}
)
end
def origin_number_for(current_direction)
return outbound_origin if current_direction == 'outbound'
from_number.presence || inbox_number
end
def target_number_for(current_direction)
return conversation.contact&.phone_number || to_number if current_direction == 'outbound'
to_number || conversation.contact&.phone_number
end
def agent_for(attrs)
agent_id = attrs['agent_id']
return nil unless agent_id
agent = conversation.account.users.find_by(id: agent_id)
raise ArgumentError, 'Agent sender required for outbound call sync' if direction == 'outbound' && agent.nil?
agent
end
def current_timestamp
@current_timestamp ||= current_time.to_i
end
def current_time
@current_time ||= Time.zone.now
end
def outbound_origin
inbox_number || from_number
end
def inbox_number
conversation.inbox&.channel&.phone_number
end
end