64 lines
1.8 KiB
Ruby
64 lines
1.8 KiB
Ruby
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class Captain::Llm::ContactNotesService < Llm::BaseAiService
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include Integrations::LlmInstrumentation
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def initialize(assistant, conversation)
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super()
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@assistant = assistant
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@conversation = conversation
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@contact = conversation.contact
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@content = "#Contact\n\n#{@contact.to_llm_text} \n\n#Conversation\n\n#{@conversation.to_llm_text}"
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end
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def generate_and_update_notes
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generate_notes.each do |note|
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@contact.notes.create!(content: note)
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end
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end
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private
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attr_reader :content
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def generate_notes
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response = instrument_llm_call(instrumentation_params) do
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chat
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.with_params(response_format: { type: 'json_object' })
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.with_instructions(system_prompt)
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.ask(@content)
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end
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parse_response(response.content)
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rescue RubyLLM::Error => e
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ChatwootExceptionTracker.new(e, account: @conversation.account).capture_exception
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[]
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end
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def instrumentation_params
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{
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span_name: 'llm.captain.contact_notes',
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model: @model,
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temperature: @temperature,
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account_id: @conversation.account_id,
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conversation_id: @conversation.display_id,
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feature_name: 'contact_notes',
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messages: [
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{ role: 'system', content: system_prompt },
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{ role: 'user', content: @content }
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],
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metadata: { assistant_id: @assistant.id, contact_id: @contact.id }
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}
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end
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def system_prompt
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account_language = @conversation.account.locale_english_name
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Captain::Llm::SystemPromptsService.notes_generator(account_language)
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end
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def parse_response(response)
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return [] if response.nil?
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JSON.parse(response.strip).fetch('notes', [])
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rescue JSON::ParserError => e
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Rails.logger.error "Error in parsing GPT processed response: #{e.message}"
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[]
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end
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end
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