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assistant-storefront/app/services/whatsapp/phone_number_normalization_service.rb

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# Service to handle phone number normalization for WhatsApp messages
# Currently supports Brazil and Argentina phone number format variations
# Supports both WhatsApp Cloud API and Twilio WhatsApp providers
class Whatsapp::PhoneNumberNormalizationService
def initialize(inbox)
@inbox = inbox
end
# @param raw_number [String] The phone number in provider-specific format
# - Cloud: "5541988887777" (clean number)
# - Twilio: "whatsapp:+5541988887777" (prefixed format)
# @param provider [Symbol] :cloud or :twilio
# @return [String] Normalized source_id in provider format or original if not found
def normalize_and_find_contact_by_provider(raw_number, provider)
# Extract clean number based on provider format
clean_number = extract_clean_number(raw_number, provider)
# Find appropriate normalizer for the country
normalizer = find_normalizer_for_country(clean_number)
return raw_number unless normalizer
# Normalize the clean number
normalized_clean_number = normalizer.normalize(clean_number)
# Format for provider and check for existing contact
provider_format = format_for_provider(normalized_clean_number, provider)
existing_contact_inbox = find_existing_contact_inbox(provider_format)
existing_contact_inbox&.source_id || raw_number
end
private
attr_reader :inbox
def find_normalizer_for_country(waid)
NORMALIZERS.map(&:new)
.find { |normalizer| normalizer.handles_country?(waid) }
end
def find_existing_contact_inbox(normalized_waid)
inbox.contact_inboxes.find_by(source_id: normalized_waid)
end
# Extract clean number from provider-specific format
def extract_clean_number(raw_number, provider)
case provider
when :twilio
raw_number.gsub(/^whatsapp:\+/, '') # Remove prefix: "whatsapp:+5541988887777" → "5541988887777"
else
raw_number # Default fallback for unknown providers
end
end
# Format normalized number for provider-specific storage
def format_for_provider(clean_number, provider)
case provider
when :twilio
"whatsapp:+#{clean_number}" # Add prefix: "5541988887777" → "whatsapp:+5541988887777"
else
clean_number # Default for :cloud and unknown providers: "5541988887777"
end
end
NORMALIZERS = [
Whatsapp::PhoneNormalizers::BrazilPhoneNormalizer,
Whatsapp::PhoneNormalizers::ArgentinaPhoneNormalizer
].freeze
end