583 lines
18 KiB
JSON
583 lines
18 KiB
JSON
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{
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"REPORT": {
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"HEADER": "Conversations",
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"LOADING_CHART": "Chargement des données du graphique ...",
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"NO_ENOUGH_DATA": "Nous n'avons pas reçu assez de points de données pour générer un rapport. Veuillez réessayer plus tard.",
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"DOWNLOAD_AGENT_REPORTS": "Télécharger les rapports de l'agent",
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"DATA_FETCHING_FAILED": "Impossible de récupérer les données, veuillez réessayer ultérieurement.",
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"SUMMARY_FETCHING_FAILED": "Impossible de récupérer le résumé, veuillez réessayer plus tard.",
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "Conversations",
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"DESC": "(Total)"
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},
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"INCOMING_MESSAGES": {
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"NAME": "Messages entrants",
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"DESC": "(Total)"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "Messages sortants",
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"DESC": "(Total)"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "Délai de première réponse",
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"DESC": "(Moy.)",
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"INFO_TEXT": "Nombre total de conversations utilisées pour le calcul :",
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"TOOLTIP_TEXT": "Le temps de première réponse est {metricValue} (basé sur {conversationCount} conversations)"
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},
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"RESOLUTION_TIME": {
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"NAME": "Temps de résolution",
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"DESC": "(Moy.)",
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"INFO_TEXT": "Nombre total de conversations utilisées pour le calcul :",
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"TOOLTIP_TEXT": "Le temps de résolution est {metricValue} (basé sur {conversationCount} conversations)"
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},
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"RESOLUTION_COUNT": {
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"NAME": "Nombre de résolutions",
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"DESC": "(Total)"
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},
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"BOT_RESOLUTION_COUNT": {
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"NAME": "Nombre de résolutions",
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"DESC": "(Total)"
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},
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"BOT_HANDOFF_COUNT": {
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"NAME": "Handoff Count",
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"DESC": "(Total)"
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},
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"REPLY_TIME": {
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"NAME": "Temps d'attente du client",
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"TOOLTIP_TEXT": "Waiting time is {metricValue} (based on {conversationCount} replies)",
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"DESC": ""
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}
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},
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"DATE_RANGE_OPTIONS": {
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"LAST_7_DAYS": "7 derniers jours",
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"LAST_14_DAYS": "14 derniers jours",
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"LAST_30_DAYS": "30 derniers jours",
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"THIS_MONTH": "This month",
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"LAST_MONTH": "Last month",
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"LAST_3_MONTHS": "3 derniers mois",
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"LAST_6_MONTHS": "6 derniers mois",
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"LAST_YEAR": "Année dernière",
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"CUSTOM_DATE_RANGE": "Plage de date personnalisée"
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},
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "Appliquer",
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"PLACEHOLDER": "Sélectionnez la plage de dates"
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},
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"GROUP_BY_FILTER_DROPDOWN_LABEL": "Par groupe",
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"DURATION_FILTER_LABEL": "Durée",
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"GROUPING_OPTIONS": {
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"DAY": "Jour",
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"WEEK": "Semaine",
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"MONTH": "Mois",
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"YEAR": "Année"
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},
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"GROUP_BY_DAY_OPTIONS": [
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{
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"id": 1,
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"groupBy": "Jour"
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}
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],
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"GROUP_BY_WEEK_OPTIONS": [
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{
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"id": 1,
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"groupBy": "Jour"
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},
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{
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"id": 2,
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"groupBy": "Semaine"
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}
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],
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"GROUP_BY_MONTH_OPTIONS": [
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{
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"id": 1,
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"groupBy": "Jour"
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},
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{
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"id": 2,
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"groupBy": "Semaine"
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},
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{
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"id": 3,
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"groupBy": "Mois"
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}
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],
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"GROUP_BY_YEAR_OPTIONS": [
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{
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"id": 1,
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"groupBy": "Jour"
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},
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{
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"id": 2,
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"groupBy": "Semaine"
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},
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{
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"id": 3,
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"groupBy": "Mois"
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}
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],
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"BUSINESS_HOURS": "Heures de bureau",
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"FILTER_ACTIONS": {
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"CLEAR_FILTER": "Clear filter",
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"EMPTY_LIST": "Aucun résultat trouvé"
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},
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"PAGINATION": {
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"RESULTS": "Showing {start} to {end} of {total} results",
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"PER_PAGE_TEMPLATE": "{size} / page"
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}
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},
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"AGENT_REPORTS": {
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"HEADER": "Présentation des agents",
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"DESCRIPTION": "Easily track agent performance with key metrics such as conversations, response times, resolution times, and resolved cases. Click an agent’s name to learn more.",
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"LOADING_CHART": "Chargement des données du graphique ...",
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"NO_ENOUGH_DATA": "Nous n'avons pas reçu assez de points de données pour générer un rapport. Veuillez réessayer plus tard.",
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"DOWNLOAD_AGENT_REPORTS": "Télécharger les rapports de l'agent",
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"FILTER_DROPDOWN_LABEL": "Sélectionner un agent",
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "Conversations",
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"DESC": "(Total)"
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},
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"INCOMING_MESSAGES": {
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"NAME": "Messages entrants",
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"DESC": "(Total)"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "Messages sortants",
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"DESC": "(Total)"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "Délai de première réponse",
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"DESC": "(Moy.)",
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"INFO_TEXT": "Nombre total de conversations utilisées pour le calcul :",
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"TOOLTIP_TEXT": "Le temps de première réponse est {metricValue} (basé sur {conversationCount} conversations)"
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},
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"RESOLUTION_TIME": {
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"NAME": "Temps de résolution",
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"DESC": "(Moy.)",
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"INFO_TEXT": "Nombre total de conversations utilisées pour le calcul :",
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"TOOLTIP_TEXT": "Le temps de résolution est {metricValue} (basé sur {conversationCount} conversations)"
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},
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"RESOLUTION_COUNT": {
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"NAME": "Nombre de résolutions",
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"DESC": "(Total)"
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}
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},
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"DATE_RANGE": [
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{
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"id": 0,
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"name": "7 derniers jours"
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},
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{
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"id": 1,
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"name": "30 derniers jours"
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},
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{
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"id": 2,
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"name": "3 derniers mois"
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},
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{
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"id": 3,
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"name": "6 derniers mois"
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},
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{
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"id": 4,
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"name": "Année dernière"
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},
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{
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"id": 5,
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"name": "Plage de date personnalisée"
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}
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],
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "Appliquer",
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"PLACEHOLDER": "Sélectionnez la plage de dates"
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}
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},
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"LABEL_REPORTS": {
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"HEADER": "Présentation des étiquettes",
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"DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
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"LOADING_CHART": "Chargement des données du graphique ...",
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"NO_ENOUGH_DATA": "Nous n'avons pas reçu assez de points de données pour générer un rapport. Veuillez réessayer plus tard.",
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"DOWNLOAD_LABEL_REPORTS": "Télécharger les rapports d'étiquettes",
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"FILTER_DROPDOWN_LABEL": "Sélectionnez l'étiquette",
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "Conversations",
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"DESC": "(Total)"
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},
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"INCOMING_MESSAGES": {
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"NAME": "Messages entrants",
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"DESC": "(Total)"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "Messages sortants",
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|||
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"DESC": "(Total)"
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|||
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},
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|||
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"FIRST_RESPONSE_TIME": {
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|||
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"NAME": "Délai de première réponse",
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"DESC": "(Moy.)",
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|||
|
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"INFO_TEXT": "Nombre total de conversations utilisées pour le calcul :",
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"TOOLTIP_TEXT": "Le temps de première réponse est {metricValue} (basé sur {conversationCount} conversations)"
|
|||
|
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},
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|
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"RESOLUTION_TIME": {
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|||
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"NAME": "Temps de résolution",
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"DESC": "(Moy.)",
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|||
|
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"INFO_TEXT": "Nombre total de conversations utilisées pour le calcul :",
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|
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"TOOLTIP_TEXT": "Le temps de résolution est {metricValue} (basé sur {conversationCount} conversations)"
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},
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|||
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"RESOLUTION_COUNT": {
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|||
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"NAME": "Nombre de résolutions",
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"DESC": "(Total)"
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}
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},
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|||
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"DATE_RANGE": [
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{
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|||
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"id": 0,
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|||
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"name": "7 derniers jours"
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|||
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},
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|||
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{
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|||
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"id": 1,
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|||
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"name": "30 derniers jours"
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|||
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},
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|||
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{
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|||
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"id": 2,
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|||
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"name": "3 derniers mois"
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|||
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},
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|||
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{
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|||
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"id": 3,
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|||
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"name": "6 derniers mois"
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|||
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},
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|||
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{
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|||
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"id": 4,
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|||
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"name": "Année dernière"
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|||
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},
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|||
|
|
{
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|||
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"id": 5,
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|||
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"name": "Plage de date personnalisée"
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|||
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}
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|||
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],
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|||
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"CUSTOM_DATE_RANGE": {
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|||
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"CONFIRM": "Appliquer",
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|||
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"PLACEHOLDER": "Sélectionnez la plage de dates"
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|||
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}
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|||
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},
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"INBOX_REPORTS": {
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|||
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"HEADER": "Présentation de la boîte de réception",
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|||
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"DESCRIPTION": "Quickly view your inbox performance with key metrics like conversations, response times, resolution times, and resolved cases—all in one place. Click an inbox name for more details.",
|
|||
|
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"LOADING_CHART": "Chargement des données du graphique ...",
|
|||
|
|
"NO_ENOUGH_DATA": "Nous n'avons pas reçu assez de points de données pour générer un rapport. Veuillez réessayer plus tard.",
|
|||
|
|
"DOWNLOAD_INBOX_REPORTS": "Télécharger les rapports de la boîte de réception",
|
|||
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"FILTER_DROPDOWN_LABEL": "Sélectionner la boîte de réception",
|
|||
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"ALL_INBOXES": "All Inboxes",
|
|||
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"SEARCH_INBOX": "Search Inbox",
|
|||
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"METRICS": {
|
|||
|
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"CONVERSATIONS": {
|
|||
|
|
"NAME": "Conversations",
|
|||
|
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"DESC": "(Total)"
|
|||
|
|
},
|
|||
|
|
"INCOMING_MESSAGES": {
|
|||
|
|
"NAME": "Messages entrants",
|
|||
|
|
"DESC": "(Total)"
|
|||
|
|
},
|
|||
|
|
"OUTGOING_MESSAGES": {
|
|||
|
|
"NAME": "Messages sortants",
|
|||
|
|
"DESC": "(Total)"
|
|||
|
|
},
|
|||
|
|
"FIRST_RESPONSE_TIME": {
|
|||
|
|
"NAME": "Délai de première réponse",
|
|||
|
|
"DESC": "(Moy.)",
|
|||
|
|
"INFO_TEXT": "Nombre total de conversations utilisées pour le calcul :",
|
|||
|
|
"TOOLTIP_TEXT": "Le temps de première réponse est {metricValue} (basé sur {conversationCount} conversations)"
|
|||
|
|
},
|
|||
|
|
"RESOLUTION_TIME": {
|
|||
|
|
"NAME": "Temps de résolution",
|
|||
|
|
"DESC": "(Moy.)",
|
|||
|
|
"INFO_TEXT": "Nombre total de conversations utilisées pour le calcul :",
|
|||
|
|
"TOOLTIP_TEXT": "Le temps de résolution est {metricValue} (basé sur {conversationCount} conversations)"
|
|||
|
|
},
|
|||
|
|
"RESOLUTION_COUNT": {
|
|||
|
|
"NAME": "Nombre de résolutions",
|
|||
|
|
"DESC": "(Total)"
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"DATE_RANGE": [
|
|||
|
|
{
|
|||
|
|
"id": 0,
|
|||
|
|
"name": "7 derniers jours"
|
|||
|
|
},
|
|||
|
|
{
|
|||
|
|
"id": 1,
|
|||
|
|
"name": "30 derniers jours"
|
|||
|
|
},
|
|||
|
|
{
|
|||
|
|
"id": 2,
|
|||
|
|
"name": "3 derniers mois"
|
|||
|
|
},
|
|||
|
|
{
|
|||
|
|
"id": 3,
|
|||
|
|
"name": "6 derniers mois"
|
|||
|
|
},
|
|||
|
|
{
|
|||
|
|
"id": 4,
|
|||
|
|
"name": "Année dernière"
|
|||
|
|
},
|
|||
|
|
{
|
|||
|
|
"id": 5,
|
|||
|
|
"name": "Plage de date personnalisée"
|
|||
|
|
}
|
|||
|
|
],
|
|||
|
|
"CUSTOM_DATE_RANGE": {
|
|||
|
|
"CONFIRM": "Appliquer",
|
|||
|
|
"PLACEHOLDER": "Sélectionnez la plage de dates"
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"TEAM_REPORTS": {
|
|||
|
|
"HEADER": "Présentation de l'équipe",
|
|||
|
|
"DESCRIPTION": "Get a snapshot of your team’s performance with essential metrics, including conversations, response times, resolution times, and resolved cases. Click a team name for more details.",
|
|||
|
|
"LOADING_CHART": "Chargement des données du graphique ...",
|
|||
|
|
"NO_ENOUGH_DATA": "Nous n'avons pas reçu assez de points de données pour générer un rapport. Veuillez réessayer plus tard.",
|
|||
|
|
"DOWNLOAD_TEAM_REPORTS": "Télécharger les rapports d'équipe",
|
|||
|
|
"FILTER_DROPDOWN_LABEL": "Choisis une équipe",
|
|||
|
|
"METRICS": {
|
|||
|
|
"CONVERSATIONS": {
|
|||
|
|
"NAME": "Conversations",
|
|||
|
|
"DESC": "(Total)"
|
|||
|
|
},
|
|||
|
|
"INCOMING_MESSAGES": {
|
|||
|
|
"NAME": "Messages entrants",
|
|||
|
|
"DESC": "(Total)"
|
|||
|
|
},
|
|||
|
|
"OUTGOING_MESSAGES": {
|
|||
|
|
"NAME": "Messages sortants",
|
|||
|
|
"DESC": "(Total)"
|
|||
|
|
},
|
|||
|
|
"FIRST_RESPONSE_TIME": {
|
|||
|
|
"NAME": "Délai de première réponse",
|
|||
|
|
"DESC": "(Moy.)",
|
|||
|
|
"INFO_TEXT": "Nombre total de conversations utilisées pour le calcul :",
|
|||
|
|
"TOOLTIP_TEXT": "Le temps de première réponse est {metricValue} (basé sur {conversationCount} conversations)"
|
|||
|
|
},
|
|||
|
|
"RESOLUTION_TIME": {
|
|||
|
|
"NAME": "Temps de résolution",
|
|||
|
|
"DESC": "(Moy.)",
|
|||
|
|
"INFO_TEXT": "Nombre total de conversations utilisées pour le calcul :",
|
|||
|
|
"TOOLTIP_TEXT": "Le temps de résolution est {metricValue} (basé sur {conversationCount} conversations)"
|
|||
|
|
},
|
|||
|
|
"RESOLUTION_COUNT": {
|
|||
|
|
"NAME": "Nombre de résolutions",
|
|||
|
|
"DESC": "(Total)"
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"DATE_RANGE": [
|
|||
|
|
{
|
|||
|
|
"id": 0,
|
|||
|
|
"name": "7 derniers jours"
|
|||
|
|
},
|
|||
|
|
{
|
|||
|
|
"id": 1,
|
|||
|
|
"name": "30 derniers jours"
|
|||
|
|
},
|
|||
|
|
{
|
|||
|
|
"id": 2,
|
|||
|
|
"name": "3 derniers mois"
|
|||
|
|
},
|
|||
|
|
{
|
|||
|
|
"id": 3,
|
|||
|
|
"name": "6 derniers mois"
|
|||
|
|
},
|
|||
|
|
{
|
|||
|
|
"id": 4,
|
|||
|
|
"name": "Année dernière"
|
|||
|
|
},
|
|||
|
|
{
|
|||
|
|
"id": 5,
|
|||
|
|
"name": "Plage de date personnalisée"
|
|||
|
|
}
|
|||
|
|
],
|
|||
|
|
"CUSTOM_DATE_RANGE": {
|
|||
|
|
"CONFIRM": "Appliquer",
|
|||
|
|
"PLACEHOLDER": "Sélectionnez la plage de dates"
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"CSAT_REPORTS": {
|
|||
|
|
"HEADER": "Rapports CSAT",
|
|||
|
|
"NO_RECORDS": "Il n'y a aucune réponse à l'enquête CSAT disponible.",
|
|||
|
|
"DOWNLOAD": "Télécharger les rapports CSAT",
|
|||
|
|
"DOWNLOAD_FAILED": "Le téléchargement des rapports CSAT a échoué",
|
|||
|
|
"FILTERS": {
|
|||
|
|
"AGENTS": {
|
|||
|
|
"PLACEHOLDER": "Choisissez des agents"
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"TABLE": {
|
|||
|
|
"HEADER": {
|
|||
|
|
"CONTACT_NAME": "Contact",
|
|||
|
|
"AGENT_NAME": "Agent assigné",
|
|||
|
|
"RATING": "Note",
|
|||
|
|
"FEEDBACK_TEXT": "Commentaire sur la rétroaction"
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"METRIC": {
|
|||
|
|
"TOTAL_RESPONSES": {
|
|||
|
|
"LABEL": "Réponses totales",
|
|||
|
|
"TOOLTIP": "Nombre total de réponses collectées"
|
|||
|
|
},
|
|||
|
|
"SATISFACTION_SCORE": {
|
|||
|
|
"LABEL": "Score de satisfaction",
|
|||
|
|
"TOOLTIP": "Nombre total de réponses positives / Nombre total de réponses * 100"
|
|||
|
|
},
|
|||
|
|
"RESPONSE_RATE": {
|
|||
|
|
"LABEL": "Taux de réponse",
|
|||
|
|
"TOOLTIP": "Nombre total de réponses / Nombre total de messages de l'enquête CSAT envoyés * 100"
|
|||
|
|
}
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"BOT_REPORTS": {
|
|||
|
|
"HEADER": "Bot Reports",
|
|||
|
|
"METRIC": {
|
|||
|
|
"TOTAL_CONVERSATIONS": {
|
|||
|
|
"LABEL": "No. of Conversations",
|
|||
|
|
"TOOLTIP": "Total number of conversations handled by the bot"
|
|||
|
|
},
|
|||
|
|
"TOTAL_RESPONSES": {
|
|||
|
|
"LABEL": "Total Responses",
|
|||
|
|
"TOOLTIP": "Total number of responses sent by the bot"
|
|||
|
|
},
|
|||
|
|
"RESOLUTION_RATE": {
|
|||
|
|
"LABEL": "Resolution Rate",
|
|||
|
|
"TOOLTIP": "Total number of conversations resolved by the bot / Total number of conversations handled by the bot * 100"
|
|||
|
|
},
|
|||
|
|
"HANDOFF_RATE": {
|
|||
|
|
"LABEL": "Handoff Rate",
|
|||
|
|
"TOOLTIP": "Total number of conversations handed off to agents / Total number of conversations handled by the bot * 100"
|
|||
|
|
}
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"OVERVIEW_REPORTS": {
|
|||
|
|
"HEADER": "Vue d'ensemble",
|
|||
|
|
"LIVE": "En direct",
|
|||
|
|
"ACCOUNT_CONVERSATIONS": {
|
|||
|
|
"HEADER": "Conversations ouvertes",
|
|||
|
|
"LOADING_MESSAGE": "Chargement des métriques de la conversation...",
|
|||
|
|
"OPEN": "Ouvert",
|
|||
|
|
"UNATTENDED": "Sans surveillance",
|
|||
|
|
"UNASSIGNED": "Non assigné",
|
|||
|
|
"PENDING": "En attente"
|
|||
|
|
},
|
|||
|
|
"CONVERSATION_HEATMAP": {
|
|||
|
|
"HEADER": "Trafic des conversations",
|
|||
|
|
"NO_CONVERSATIONS": "Aucune conversation",
|
|||
|
|
"CONVERSATION": "Conversation {count}",
|
|||
|
|
"CONVERSATIONS": "{count} conversations",
|
|||
|
|
"DOWNLOAD_REPORT": "Download report"
|
|||
|
|
},
|
|||
|
|
"RESOLUTION_HEATMAP": {
|
|||
|
|
"HEADER": "Resolutions",
|
|||
|
|
"NO_CONVERSATIONS": "Aucune conversation",
|
|||
|
|
"CONVERSATION": "Conversation {count}",
|
|||
|
|
"CONVERSATIONS": "{count} conversations",
|
|||
|
|
"DOWNLOAD_REPORT": "Download report"
|
|||
|
|
},
|
|||
|
|
"AGENT_CONVERSATIONS": {
|
|||
|
|
"HEADER": "Conversations par des agents",
|
|||
|
|
"LOADING_MESSAGE": "Chargement des métriques de l'agent...",
|
|||
|
|
"NO_AGENTS": "Il n'y a aucune conversation par des agents",
|
|||
|
|
"TABLE_HEADER": {
|
|||
|
|
"AGENT": "Agent",
|
|||
|
|
"OPEN": "Ouvert",
|
|||
|
|
"UNATTENDED": "Sans surveillance",
|
|||
|
|
"STATUS": "État"
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"TEAM_CONVERSATIONS": {
|
|||
|
|
"ALL_TEAMS": "All Teams",
|
|||
|
|
"HEADER": "Conversations by teams",
|
|||
|
|
"LOADING_MESSAGE": "Loading team metrics...",
|
|||
|
|
"NO_TEAMS": "There is no data available",
|
|||
|
|
"TABLE_HEADER": {
|
|||
|
|
"TEAM": "Équipes",
|
|||
|
|
"OPEN": "Ouvert",
|
|||
|
|
"UNATTENDED": "Sans surveillance",
|
|||
|
|
"STATUS": "État"
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"AGENT_STATUS": {
|
|||
|
|
"HEADER": "Statut de l'agent",
|
|||
|
|
"ONLINE": "En ligne",
|
|||
|
|
"BUSY": "Occupé(e)",
|
|||
|
|
"OFFLINE": "Hors-ligne"
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"DAYS_OF_WEEK": {
|
|||
|
|
"SUNDAY": "Dimanche",
|
|||
|
|
"MONDAY": "Lundi",
|
|||
|
|
"TUESDAY": "Mardi",
|
|||
|
|
"WEDNESDAY": "Mercredi",
|
|||
|
|
"THURSDAY": "Jeudi",
|
|||
|
|
"FRIDAY": "Vendredi",
|
|||
|
|
"SATURDAY": "Samedi"
|
|||
|
|
},
|
|||
|
|
"SLA_REPORTS": {
|
|||
|
|
"HEADER": "SLA Reports",
|
|||
|
|
"NO_RECORDS": "SLA applied conversations are not available.",
|
|||
|
|
"LOADING": "Loading SLA data...",
|
|||
|
|
"DOWNLOAD_SLA_REPORTS": "Download SLA reports",
|
|||
|
|
"DOWNLOAD_FAILED": "Failed to download SLA Reports",
|
|||
|
|
"DROPDOWN": {
|
|||
|
|
"ADD_FIlTER": "Ajouter un filtre",
|
|||
|
|
"CLEAR_ALL": "Clear all",
|
|||
|
|
"CLEAR_FILTER": "Clear filter",
|
|||
|
|
"EMPTY_LIST": "Aucun résultat trouvé",
|
|||
|
|
"NO_FILTER": "No filters available",
|
|||
|
|
"SEARCH": "Search filter",
|
|||
|
|
"INPUT_PLACEHOLDER": {
|
|||
|
|
"SLA": "SLA name",
|
|||
|
|
"AGENTS": "Nom de l'agent",
|
|||
|
|
"INBOXES": "Nom de la boîte de réception",
|
|||
|
|
"LABELS": "Nom de l'étiquette",
|
|||
|
|
"TEAMS": "Nom de l'équipe"
|
|||
|
|
},
|
|||
|
|
"SLA": "SLA Policy",
|
|||
|
|
"INBOXES": "Boîte de réception",
|
|||
|
|
"AGENTS": "Agent",
|
|||
|
|
"LABELS": "Étiquettes",
|
|||
|
|
"TEAMS": "Équipes"
|
|||
|
|
},
|
|||
|
|
"WITH": "with",
|
|||
|
|
"METRICS": {
|
|||
|
|
"HIT_RATE": {
|
|||
|
|
"LABEL": "Hit Rate",
|
|||
|
|
"TOOLTIP": "Percentage of SLAs created were completed successfully"
|
|||
|
|
},
|
|||
|
|
"NO_OF_MISSES": {
|
|||
|
|
"LABEL": "Number of Misses",
|
|||
|
|
"TOOLTIP": "Total SLA misses in a certain period"
|
|||
|
|
},
|
|||
|
|
"NO_OF_CONVERSATIONS": {
|
|||
|
|
"LABEL": "Number of Conversations",
|
|||
|
|
"TOOLTIP": "Total number of conversations with SLA"
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"TABLE": {
|
|||
|
|
"HEADER": {
|
|||
|
|
"POLICY": "Policy",
|
|||
|
|
"CONVERSATION": "Conversation",
|
|||
|
|
"AGENT": "Agent"
|
|||
|
|
},
|
|||
|
|
"VIEW_DETAILS": "View Details"
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"SUMMARY_REPORTS": {
|
|||
|
|
"INBOX": "Boîte de réception",
|
|||
|
|
"AGENT": "Agent",
|
|||
|
|
"TEAM": "Équipes",
|
|||
|
|
"LABEL": "Étiquettes",
|
|||
|
|
"AVG_RESOLUTION_TIME": "Avg. Resolution Time",
|
|||
|
|
"AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
|
|||
|
|
"AVG_REPLY_TIME": "Avg. Customer Waiting Time",
|
|||
|
|
"RESOLUTION_COUNT": "Nombre de résolutions",
|
|||
|
|
"CONVERSATIONS": "Nbre de conversations"
|
|||
|
|
}
|
|||
|
|
}
|