583 lines
22 KiB
JSON
583 lines
22 KiB
JSON
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{
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"REPORT": {
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"HEADER": "Συζητήσεις",
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"LOADING_CHART": "Φόρτωση δεδομένων γραφήματος...",
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"NO_ENOUGH_DATA": "Δεν έχουν ληφθεί αρκετά σημεία δεδομένων για την δημιουργία της αναφοράς, Παρακαλώ προσπαθήστε αργότερα.",
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"DOWNLOAD_AGENT_REPORTS": "Κατέβασμα αναφορών πράκτορα",
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"DATA_FETCHING_FAILED": "Failed to fetch data, please try again later.",
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"SUMMARY_FETCHING_FAILED": "Failed to fetch summary, please try again later.",
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "Συζητήσεις",
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"DESC": "(Σύνολο)"
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},
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"INCOMING_MESSAGES": {
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"NAME": "Εισερχόμενα Μηνύματα",
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"DESC": "(Σύνολο)"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "Εξερχόμενα Μηνύματα",
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"DESC": "(Σύνολο)"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "Χρόνος πρώτης ανταπόκρισης",
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"DESC": "(Μ.Ο.)",
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"INFO_TEXT": "Συνολικός αριθμός συνομιλιών που χρησιμοποιήθηκαν για τον υπολογισμό:",
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"TOOLTIP_TEXT": "Ο πρώτος χρόνος απόκρισης είναι {metricValue} (βάσει {conversationCount} συνομιλίων)"
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},
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"RESOLUTION_TIME": {
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"NAME": "Χρόνος ανάλυσης",
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"DESC": "(Μ.Ο.)",
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"INFO_TEXT": "Συνολικός αριθμός συνομιλιών που χρησιμοποιήθηκαν για τον υπολογισμό:",
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"TOOLTIP_TEXT": "Ο Χρόνος Ανάλυσης είναι {metricValue} (βασίζεται στις {conversationCount} συνομιλίες)"
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},
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"RESOLUTION_COUNT": {
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"NAME": "Αριθμός Αναλύσεων",
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"DESC": "(Σύνολο)"
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},
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"BOT_RESOLUTION_COUNT": {
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"NAME": "Αριθμός Αναλύσεων",
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"DESC": "(Σύνολο)"
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},
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"BOT_HANDOFF_COUNT": {
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"NAME": "Handoff Count",
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"DESC": "(Σύνολο)"
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},
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"REPLY_TIME": {
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"NAME": "Customer waiting time",
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"TOOLTIP_TEXT": "Waiting time is {metricValue} (based on {conversationCount} replies)",
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"DESC": ""
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}
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},
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"DATE_RANGE_OPTIONS": {
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"LAST_7_DAYS": "Τελευταίες 7 ημέρες",
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"LAST_14_DAYS": "Τελευταίες 14 ημέρες",
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"LAST_30_DAYS": "Τελευταίες 30 ημέρες",
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"THIS_MONTH": "This month",
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"LAST_MONTH": "Last month",
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"LAST_3_MONTHS": "Τελευταίοι 3 μήνες",
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"LAST_6_MONTHS": "Τελευταίοι 6 μήνες",
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"LAST_YEAR": "Τελευταίο έτος",
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"CUSTOM_DATE_RANGE": "Προσαρμοσμένο εύρος ημερομηνιών"
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},
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "Εφαρμογή",
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"PLACEHOLDER": "Επιλέξτε εύρος ημερομηνιών"
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},
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"GROUP_BY_FILTER_DROPDOWN_LABEL": "Ομαδοποίηση Κατά",
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"DURATION_FILTER_LABEL": "Διάρκεια",
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"GROUPING_OPTIONS": {
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"DAY": "Ημέρα",
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"WEEK": "Εβδομάδα",
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"MONTH": "Μήνα",
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"YEAR": "Έτος"
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},
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"GROUP_BY_DAY_OPTIONS": [
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{
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"id": 1,
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"groupBy": "Ημέρα"
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}
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],
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"GROUP_BY_WEEK_OPTIONS": [
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{
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"id": 1,
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"groupBy": "Ημέρα"
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},
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{
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"id": 2,
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"groupBy": "Εβδομάδα"
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}
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],
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"GROUP_BY_MONTH_OPTIONS": [
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{
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"id": 1,
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"groupBy": "Ημέρα"
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},
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{
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"id": 2,
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"groupBy": "Εβδομάδα"
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},
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{
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"id": 3,
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"groupBy": "Μήνα"
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}
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],
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"GROUP_BY_YEAR_OPTIONS": [
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{
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"id": 1,
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"groupBy": "Ημέρα"
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},
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{
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"id": 2,
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"groupBy": "Εβδομάδα"
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},
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{
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"id": 3,
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"groupBy": "Μήνα"
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}
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],
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"BUSINESS_HOURS": "Ώρες Εργασίας",
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"FILTER_ACTIONS": {
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"CLEAR_FILTER": "Clear filter",
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"EMPTY_LIST": "Δεν βρέθηκαν αποτελέσματα"
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},
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"PAGINATION": {
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"RESULTS": "Showing {start} to {end} of {total} results",
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"PER_PAGE_TEMPLATE": "{size} / page"
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}
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},
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"AGENT_REPORTS": {
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"HEADER": "Επισκόπηση Πρακτόρων",
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"DESCRIPTION": "Easily track agent performance with key metrics such as conversations, response times, resolution times, and resolved cases. Click an agent’s name to learn more.",
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"LOADING_CHART": "Φόρτωση δεδομένων γραφήματος...",
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"NO_ENOUGH_DATA": "Δεν έχουν ληφθεί αρκετά σημεία δεδομένων για την δημιουργία της αναφοράς, Παρακαλώ προσπαθήστε αργότερα.",
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"DOWNLOAD_AGENT_REPORTS": "Κατέβασμα αναφορών πράκτορα",
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"FILTER_DROPDOWN_LABEL": "Επιλογή πράκτορα",
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "Συζητήσεις",
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"DESC": "(Σύνολο)"
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},
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"INCOMING_MESSAGES": {
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"NAME": "Εισερχόμενα Μηνύματα",
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"DESC": "(Σύνολο)"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "Εξερχόμενα Μηνύματα",
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"DESC": "(Σύνολο)"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "Χρόνος πρώτης ανταπόκρισης",
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"DESC": "(Μ.Ο.)",
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"INFO_TEXT": "Συνολικός αριθμός συνομιλιών που χρησιμοποιήθηκαν για τον υπολογισμό:",
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"TOOLTIP_TEXT": "Ο πρώτος χρόνος απόκρισης είναι {metricValue} (βάσει {conversationCount} συνομιλίων)"
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},
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"RESOLUTION_TIME": {
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"NAME": "Χρόνος ανάλυσης",
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"DESC": "(Μ.Ο.)",
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"INFO_TEXT": "Συνολικός αριθμός συνομιλιών που χρησιμοποιήθηκαν για τον υπολογισμό:",
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"TOOLTIP_TEXT": "Ο Χρόνος Ανάλυσης είναι {metricValue} (βασίζεται στις {conversationCount} συνομιλίες)"
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},
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"RESOLUTION_COUNT": {
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"NAME": "Αριθμός Αναλύσεων",
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"DESC": "(Σύνολο)"
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}
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},
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"DATE_RANGE": [
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{
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"id": 0,
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"name": "Τελευταίες 7 ημέρες"
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},
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{
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"id": 1,
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"name": "Τελευταίες 30 ημέρες"
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},
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{
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"id": 2,
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"name": "Τελευταίοι 3 μήνες"
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},
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{
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"id": 3,
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"name": "Τελευταίοι 6 μήνες"
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},
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{
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"id": 4,
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"name": "Τελευταίο έτος"
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},
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{
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"id": 5,
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"name": "Προσαρμοσμένο εύρος ημερομηνιών"
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}
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],
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "Εφαρμογή",
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"PLACEHOLDER": "Επιλέξτε εύρος ημερομηνιών"
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}
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},
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"LABEL_REPORTS": {
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"HEADER": "Επισκόπηση Ετικετών",
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"DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
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"LOADING_CHART": "Φόρτωση δεδομένων γραφήματος...",
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"NO_ENOUGH_DATA": "Δεν έχουν ληφθεί αρκετά σημεία δεδομένων για την δημιουργία της αναφοράς, Παρακαλώ προσπαθήστε αργότερα.",
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"DOWNLOAD_LABEL_REPORTS": "Λήψη αναφορών ετικέτας",
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"FILTER_DROPDOWN_LABEL": "Επιλογή Ετικέτας",
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "Συζητήσεις",
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"DESC": "(Σύνολο)"
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},
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"INCOMING_MESSAGES": {
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"NAME": "Εισερχόμενα Μηνύματα",
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"DESC": "(Σύνολο)"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "Εξερχόμενα Μηνύματα",
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"DESC": "(Σύνολο)"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "Χρόνος πρώτης ανταπόκρισης",
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"DESC": "(Μ.Ο.)",
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"INFO_TEXT": "Συνολικός αριθμός συνομιλιών που χρησιμοποιήθηκαν για τον υπολογισμό:",
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|||
|
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"TOOLTIP_TEXT": "Ο πρώτος χρόνος απόκρισης είναι {metricValue} (βάσει {conversationCount} συνομιλίων)"
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},
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"RESOLUTION_TIME": {
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"NAME": "Χρόνος ανάλυσης",
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"DESC": "(Μ.Ο.)",
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"INFO_TEXT": "Συνολικός αριθμός συνομιλιών που χρησιμοποιήθηκαν για τον υπολογισμό:",
|
|||
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"TOOLTIP_TEXT": "Ο Χρόνος Ανάλυσης είναι {metricValue} (βασίζεται στις {conversationCount} συνομιλίες)"
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},
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"RESOLUTION_COUNT": {
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"NAME": "Αριθμός Αναλύσεων",
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"DESC": "(Σύνολο)"
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}
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},
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"DATE_RANGE": [
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{
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"id": 0,
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"name": "Τελευταίες 7 ημέρες"
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|||
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},
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|||
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{
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|||
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"id": 1,
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|||
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"name": "Τελευταίες 30 ημέρες"
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|||
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},
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|||
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{
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|||
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"id": 2,
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|||
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"name": "Τελευταίοι 3 μήνες"
|
|||
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},
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|||
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{
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|||
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"id": 3,
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|||
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"name": "Τελευταίοι 6 μήνες"
|
|||
|
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},
|
|||
|
|
{
|
|||
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"id": 4,
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|||
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"name": "Τελευταίο έτος"
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|||
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},
|
|||
|
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{
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|||
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"id": 5,
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|||
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"name": "Προσαρμοσμένο εύρος ημερομηνιών"
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|||
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}
|
|||
|
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],
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|||
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"CUSTOM_DATE_RANGE": {
|
|||
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"CONFIRM": "Εφαρμογή",
|
|||
|
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"PLACEHOLDER": "Επιλέξτε εύρος ημερομηνιών"
|
|||
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}
|
|||
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},
|
|||
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"INBOX_REPORTS": {
|
|||
|
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"HEADER": "Επισκόπηση Εισερχομένων",
|
|||
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"DESCRIPTION": "Quickly view your inbox performance with key metrics like conversations, response times, resolution times, and resolved cases—all in one place. Click an inbox name for more details.",
|
|||
|
|
"LOADING_CHART": "Φόρτωση δεδομένων γραφήματος...",
|
|||
|
|
"NO_ENOUGH_DATA": "Δεν έχουν ληφθεί αρκετά σημεία δεδομένων για την δημιουργία της αναφοράς, Παρακαλώ προσπαθήστε αργότερα.",
|
|||
|
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"DOWNLOAD_INBOX_REPORTS": "Λήψη αναφορών εισερχομένων",
|
|||
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"FILTER_DROPDOWN_LABEL": "Επιλογή Εισερχομένων",
|
|||
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"ALL_INBOXES": "All Inboxes",
|
|||
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"SEARCH_INBOX": "Search Inbox",
|
|||
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|
"METRICS": {
|
|||
|
|
"CONVERSATIONS": {
|
|||
|
|
"NAME": "Συζητήσεις",
|
|||
|
|
"DESC": "(Σύνολο)"
|
|||
|
|
},
|
|||
|
|
"INCOMING_MESSAGES": {
|
|||
|
|
"NAME": "Εισερχόμενα Μηνύματα",
|
|||
|
|
"DESC": "(Σύνολο)"
|
|||
|
|
},
|
|||
|
|
"OUTGOING_MESSAGES": {
|
|||
|
|
"NAME": "Εξερχόμενα Μηνύματα",
|
|||
|
|
"DESC": "(Σύνολο)"
|
|||
|
|
},
|
|||
|
|
"FIRST_RESPONSE_TIME": {
|
|||
|
|
"NAME": "Χρόνος πρώτης ανταπόκρισης",
|
|||
|
|
"DESC": "(Μ.Ο.)",
|
|||
|
|
"INFO_TEXT": "Συνολικός αριθμός συνομιλιών που χρησιμοποιήθηκαν για τον υπολογισμό:",
|
|||
|
|
"TOOLTIP_TEXT": "Ο πρώτος χρόνος απόκρισης είναι {metricValue} (βάσει {conversationCount} συνομιλίων)"
|
|||
|
|
},
|
|||
|
|
"RESOLUTION_TIME": {
|
|||
|
|
"NAME": "Χρόνος ανάλυσης",
|
|||
|
|
"DESC": "(Μ.Ο.)",
|
|||
|
|
"INFO_TEXT": "Συνολικός αριθμός συνομιλιών που χρησιμοποιήθηκαν για τον υπολογισμό:",
|
|||
|
|
"TOOLTIP_TEXT": "Ο Χρόνος Ανάλυσης είναι {metricValue} (βασίζεται στις {conversationCount} συνομιλίες)"
|
|||
|
|
},
|
|||
|
|
"RESOLUTION_COUNT": {
|
|||
|
|
"NAME": "Αριθμός Αναλύσεων",
|
|||
|
|
"DESC": "(Σύνολο)"
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"DATE_RANGE": [
|
|||
|
|
{
|
|||
|
|
"id": 0,
|
|||
|
|
"name": "Τελευταίες 7 ημέρες"
|
|||
|
|
},
|
|||
|
|
{
|
|||
|
|
"id": 1,
|
|||
|
|
"name": "Τελευταίες 30 ημέρες"
|
|||
|
|
},
|
|||
|
|
{
|
|||
|
|
"id": 2,
|
|||
|
|
"name": "Τελευταίοι 3 μήνες"
|
|||
|
|
},
|
|||
|
|
{
|
|||
|
|
"id": 3,
|
|||
|
|
"name": "Τελευταίοι 6 μήνες"
|
|||
|
|
},
|
|||
|
|
{
|
|||
|
|
"id": 4,
|
|||
|
|
"name": "Τελευταίο έτος"
|
|||
|
|
},
|
|||
|
|
{
|
|||
|
|
"id": 5,
|
|||
|
|
"name": "Προσαρμοσμένο εύρος ημερομηνιών"
|
|||
|
|
}
|
|||
|
|
],
|
|||
|
|
"CUSTOM_DATE_RANGE": {
|
|||
|
|
"CONFIRM": "Εφαρμογή",
|
|||
|
|
"PLACEHOLDER": "Επιλέξτε εύρος ημερομηνιών"
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"TEAM_REPORTS": {
|
|||
|
|
"HEADER": "Επισκόπηση Ομάδας",
|
|||
|
|
"DESCRIPTION": "Get a snapshot of your team’s performance with essential metrics, including conversations, response times, resolution times, and resolved cases. Click a team name for more details.",
|
|||
|
|
"LOADING_CHART": "Φόρτωση δεδομένων γραφήματος...",
|
|||
|
|
"NO_ENOUGH_DATA": "Δεν έχουν ληφθεί αρκετά σημεία δεδομένων για την δημιουργία της αναφοράς, Παρακαλώ προσπαθήστε αργότερα.",
|
|||
|
|
"DOWNLOAD_TEAM_REPORTS": "Λήψη αναφορών ομάδας",
|
|||
|
|
"FILTER_DROPDOWN_LABEL": "Επιλογή Ομάδας",
|
|||
|
|
"METRICS": {
|
|||
|
|
"CONVERSATIONS": {
|
|||
|
|
"NAME": "Συζητήσεις",
|
|||
|
|
"DESC": "(Σύνολο)"
|
|||
|
|
},
|
|||
|
|
"INCOMING_MESSAGES": {
|
|||
|
|
"NAME": "Εισερχόμενα Μηνύματα",
|
|||
|
|
"DESC": "(Σύνολο)"
|
|||
|
|
},
|
|||
|
|
"OUTGOING_MESSAGES": {
|
|||
|
|
"NAME": "Εξερχόμενα Μηνύματα",
|
|||
|
|
"DESC": "(Σύνολο)"
|
|||
|
|
},
|
|||
|
|
"FIRST_RESPONSE_TIME": {
|
|||
|
|
"NAME": "Χρόνος πρώτης ανταπόκρισης",
|
|||
|
|
"DESC": "(Μ.Ο.)",
|
|||
|
|
"INFO_TEXT": "Συνολικός αριθμός συνομιλιών που χρησιμοποιήθηκαν για τον υπολογισμό:",
|
|||
|
|
"TOOLTIP_TEXT": "Ο πρώτος χρόνος απόκρισης είναι {metricValue} (βάσει {conversationCount} συνομιλίων)"
|
|||
|
|
},
|
|||
|
|
"RESOLUTION_TIME": {
|
|||
|
|
"NAME": "Χρόνος ανάλυσης",
|
|||
|
|
"DESC": "(Μ.Ο.)",
|
|||
|
|
"INFO_TEXT": "Συνολικός αριθμός συνομιλιών που χρησιμοποιήθηκαν για τον υπολογισμό:",
|
|||
|
|
"TOOLTIP_TEXT": "Ο Χρόνος Ανάλυσης είναι {metricValue} (βασίζεται στις {conversationCount} συνομιλίες)"
|
|||
|
|
},
|
|||
|
|
"RESOLUTION_COUNT": {
|
|||
|
|
"NAME": "Αριθμός Αναλύσεων",
|
|||
|
|
"DESC": "(Σύνολο)"
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"DATE_RANGE": [
|
|||
|
|
{
|
|||
|
|
"id": 0,
|
|||
|
|
"name": "Τελευταίες 7 ημέρες"
|
|||
|
|
},
|
|||
|
|
{
|
|||
|
|
"id": 1,
|
|||
|
|
"name": "Τελευταίες 30 ημέρες"
|
|||
|
|
},
|
|||
|
|
{
|
|||
|
|
"id": 2,
|
|||
|
|
"name": "Τελευταίοι 3 μήνες"
|
|||
|
|
},
|
|||
|
|
{
|
|||
|
|
"id": 3,
|
|||
|
|
"name": "Τελευταίοι 6 μήνες"
|
|||
|
|
},
|
|||
|
|
{
|
|||
|
|
"id": 4,
|
|||
|
|
"name": "Τελευταίο έτος"
|
|||
|
|
},
|
|||
|
|
{
|
|||
|
|
"id": 5,
|
|||
|
|
"name": "Προσαρμοσμένο εύρος ημερομηνιών"
|
|||
|
|
}
|
|||
|
|
],
|
|||
|
|
"CUSTOM_DATE_RANGE": {
|
|||
|
|
"CONFIRM": "Εφαρμογή",
|
|||
|
|
"PLACEHOLDER": "Επιλέξτε εύρος ημερομηνιών"
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"CSAT_REPORTS": {
|
|||
|
|
"HEADER": "Αναφορές CSAT",
|
|||
|
|
"NO_RECORDS": "Δεν υπάρχουν διαθέσιμες απαντήσεις ερευνών CSAT.",
|
|||
|
|
"DOWNLOAD": "Λήψη αναφορών CSAT",
|
|||
|
|
"DOWNLOAD_FAILED": "Failed to download CSAT Reports",
|
|||
|
|
"FILTERS": {
|
|||
|
|
"AGENTS": {
|
|||
|
|
"PLACEHOLDER": "Επιλέξτε Πράκτορες"
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"TABLE": {
|
|||
|
|
"HEADER": {
|
|||
|
|
"CONTACT_NAME": "Επαφές",
|
|||
|
|
"AGENT_NAME": "Αντιστοιχισμένος πράκτορας",
|
|||
|
|
"RATING": "Αξιολόγηση",
|
|||
|
|
"FEEDBACK_TEXT": "Σχόλιο ανατροφοδότησης"
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"METRIC": {
|
|||
|
|
"TOTAL_RESPONSES": {
|
|||
|
|
"LABEL": "Συνολικές απαντήσεις",
|
|||
|
|
"TOOLTIP": "Συνολικός αριθμός απαντήσεων"
|
|||
|
|
},
|
|||
|
|
"SATISFACTION_SCORE": {
|
|||
|
|
"LABEL": "Βαθμός ικανοποίησης",
|
|||
|
|
"TOOLTIP": "Συνολικός αριθμός θετικών αποκρίσεων / Συνολικός αριθμός ανταποκρίσεων * 100"
|
|||
|
|
},
|
|||
|
|
"RESPONSE_RATE": {
|
|||
|
|
"LABEL": "Ποσοστό ανταπόκρισης",
|
|||
|
|
"TOOLTIP": "Συνολικός αριθμός απαντήσεων / Συνολικός αριθμός μηνυμάτων έρευνας CSAT * 100"
|
|||
|
|
}
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"BOT_REPORTS": {
|
|||
|
|
"HEADER": "Bot Reports",
|
|||
|
|
"METRIC": {
|
|||
|
|
"TOTAL_CONVERSATIONS": {
|
|||
|
|
"LABEL": "No. of Conversations",
|
|||
|
|
"TOOLTIP": "Total number of conversations handled by the bot"
|
|||
|
|
},
|
|||
|
|
"TOTAL_RESPONSES": {
|
|||
|
|
"LABEL": "Total Responses",
|
|||
|
|
"TOOLTIP": "Total number of responses sent by the bot"
|
|||
|
|
},
|
|||
|
|
"RESOLUTION_RATE": {
|
|||
|
|
"LABEL": "Resolution Rate",
|
|||
|
|
"TOOLTIP": "Total number of conversations resolved by the bot / Total number of conversations handled by the bot * 100"
|
|||
|
|
},
|
|||
|
|
"HANDOFF_RATE": {
|
|||
|
|
"LABEL": "Handoff Rate",
|
|||
|
|
"TOOLTIP": "Total number of conversations handed off to agents / Total number of conversations handled by the bot * 100"
|
|||
|
|
}
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"OVERVIEW_REPORTS": {
|
|||
|
|
"HEADER": "Επισκόπηση",
|
|||
|
|
"LIVE": "Ζωντανά",
|
|||
|
|
"ACCOUNT_CONVERSATIONS": {
|
|||
|
|
"HEADER": "Άνοιγμα συνομιλιών",
|
|||
|
|
"LOADING_MESSAGE": "Φόρτωση μετρητών συνομιλίας...",
|
|||
|
|
"OPEN": "Άνοιγμα",
|
|||
|
|
"UNATTENDED": "Χωρίς Παρακολούθηση",
|
|||
|
|
"UNASSIGNED": "Χωρίς Αντιστοίχιση",
|
|||
|
|
"PENDING": "Εκκρεμεί"
|
|||
|
|
},
|
|||
|
|
"CONVERSATION_HEATMAP": {
|
|||
|
|
"HEADER": "Conversation Traffic",
|
|||
|
|
"NO_CONVERSATIONS": "No conversations",
|
|||
|
|
"CONVERSATION": "{count} conversation",
|
|||
|
|
"CONVERSATIONS": "{count} conversations",
|
|||
|
|
"DOWNLOAD_REPORT": "Download report"
|
|||
|
|
},
|
|||
|
|
"RESOLUTION_HEATMAP": {
|
|||
|
|
"HEADER": "Resolutions",
|
|||
|
|
"NO_CONVERSATIONS": "No conversations",
|
|||
|
|
"CONVERSATION": "{count} conversation",
|
|||
|
|
"CONVERSATIONS": "{count} conversations",
|
|||
|
|
"DOWNLOAD_REPORT": "Download report"
|
|||
|
|
},
|
|||
|
|
"AGENT_CONVERSATIONS": {
|
|||
|
|
"HEADER": "Συζητήσεις αντιπροσώπων",
|
|||
|
|
"LOADING_MESSAGE": "Φόρτωση μετρήσεων πράκτορα...",
|
|||
|
|
"NO_AGENTS": "Δεν υπάρχουν συνομιλίες από πράκτορες",
|
|||
|
|
"TABLE_HEADER": {
|
|||
|
|
"AGENT": "Πράκτορας",
|
|||
|
|
"OPEN": "Ανοιχτές",
|
|||
|
|
"UNATTENDED": "Χωρίς Παρακολούθηση",
|
|||
|
|
"STATUS": "Κατάσταση"
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"TEAM_CONVERSATIONS": {
|
|||
|
|
"ALL_TEAMS": "All Teams",
|
|||
|
|
"HEADER": "Conversations by teams",
|
|||
|
|
"LOADING_MESSAGE": "Loading team metrics...",
|
|||
|
|
"NO_TEAMS": "There is no data available",
|
|||
|
|
"TABLE_HEADER": {
|
|||
|
|
"TEAM": "Ομάδα",
|
|||
|
|
"OPEN": "Ανοιχτές",
|
|||
|
|
"UNATTENDED": "Χωρίς Παρακολούθηση",
|
|||
|
|
"STATUS": "Κατάσταση"
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"AGENT_STATUS": {
|
|||
|
|
"HEADER": "Κατάσταση πράκτορα",
|
|||
|
|
"ONLINE": "Στην Γραμμή",
|
|||
|
|
"BUSY": "Απασχολημένος",
|
|||
|
|
"OFFLINE": "Εκτός"
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"DAYS_OF_WEEK": {
|
|||
|
|
"SUNDAY": "Sunday",
|
|||
|
|
"MONDAY": "Monday",
|
|||
|
|
"TUESDAY": "Tuesday",
|
|||
|
|
"WEDNESDAY": "Wednesday",
|
|||
|
|
"THURSDAY": "Thursday",
|
|||
|
|
"FRIDAY": "Friday",
|
|||
|
|
"SATURDAY": "Saturday"
|
|||
|
|
},
|
|||
|
|
"SLA_REPORTS": {
|
|||
|
|
"HEADER": "SLA Reports",
|
|||
|
|
"NO_RECORDS": "SLA applied conversations are not available.",
|
|||
|
|
"LOADING": "Loading SLA data...",
|
|||
|
|
"DOWNLOAD_SLA_REPORTS": "Download SLA reports",
|
|||
|
|
"DOWNLOAD_FAILED": "Failed to download SLA Reports",
|
|||
|
|
"DROPDOWN": {
|
|||
|
|
"ADD_FIlTER": "Add filter",
|
|||
|
|
"CLEAR_ALL": "Clear all",
|
|||
|
|
"CLEAR_FILTER": "Clear filter",
|
|||
|
|
"EMPTY_LIST": "Δεν βρέθηκαν αποτελέσματα",
|
|||
|
|
"NO_FILTER": "No filters available",
|
|||
|
|
"SEARCH": "Search filter",
|
|||
|
|
"INPUT_PLACEHOLDER": {
|
|||
|
|
"SLA": "SLA name",
|
|||
|
|
"AGENTS": "Όνομα Πράκτορα",
|
|||
|
|
"INBOXES": "Όνομα Κιβωτίου",
|
|||
|
|
"LABELS": "Όνομα ετικέτας",
|
|||
|
|
"TEAMS": "Όνομα ομάδας"
|
|||
|
|
},
|
|||
|
|
"SLA": "SLA Policy",
|
|||
|
|
"INBOXES": "Εισερχόμενα",
|
|||
|
|
"AGENTS": "Πράκτορας",
|
|||
|
|
"LABELS": "Ετικέτα",
|
|||
|
|
"TEAMS": "Ομάδα"
|
|||
|
|
},
|
|||
|
|
"WITH": "with",
|
|||
|
|
"METRICS": {
|
|||
|
|
"HIT_RATE": {
|
|||
|
|
"LABEL": "Hit Rate",
|
|||
|
|
"TOOLTIP": "Percentage of SLAs created were completed successfully"
|
|||
|
|
},
|
|||
|
|
"NO_OF_MISSES": {
|
|||
|
|
"LABEL": "Number of Misses",
|
|||
|
|
"TOOLTIP": "Total SLA misses in a certain period"
|
|||
|
|
},
|
|||
|
|
"NO_OF_CONVERSATIONS": {
|
|||
|
|
"LABEL": "Number of Conversations",
|
|||
|
|
"TOOLTIP": "Total number of conversations with SLA"
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"TABLE": {
|
|||
|
|
"HEADER": {
|
|||
|
|
"POLICY": "Policy",
|
|||
|
|
"CONVERSATION": "Συνομιλία",
|
|||
|
|
"AGENT": "Πράκτορας"
|
|||
|
|
},
|
|||
|
|
"VIEW_DETAILS": "View Details"
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"SUMMARY_REPORTS": {
|
|||
|
|
"INBOX": "Εισερχόμενα",
|
|||
|
|
"AGENT": "Πράκτορας",
|
|||
|
|
"TEAM": "Ομάδα",
|
|||
|
|
"LABEL": "Ετικέτα",
|
|||
|
|
"AVG_RESOLUTION_TIME": "Avg. Resolution Time",
|
|||
|
|
"AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
|
|||
|
|
"AVG_REPLY_TIME": "Avg. Customer Waiting Time",
|
|||
|
|
"RESOLUTION_COUNT": "Αριθμός Αναλύσεων",
|
|||
|
|
"CONVERSATIONS": "Αριθμός συνομιλιών"
|
|||
|
|
}
|
|||
|
|
}
|