583 lines
17 KiB
JSON
583 lines
17 KiB
JSON
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{
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"REPORT": {
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"HEADER": "Samtöl",
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"LOADING_CHART": "Loading chart data...",
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"NO_ENOUGH_DATA": "Við höfum ekki fengið nógu marga gagnapunkta til að búa til skýrslu, vinsamlegast reyndu aftur síðar.",
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"DOWNLOAD_AGENT_REPORTS": "Download agent reports",
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"DATA_FETCHING_FAILED": "Failed to fetch data, please try again later.",
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"SUMMARY_FETCHING_FAILED": "Failed to fetch summary, please try again later.",
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "Samtöl",
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"DESC": "( Total )"
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},
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"INCOMING_MESSAGES": {
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"NAME": "Incoming Messages",
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"DESC": "( Total )"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "Outgoing Messages",
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"DESC": "( Total )"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "First Response Time",
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"DESC": "( Avg )",
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"INFO_TEXT": "Heildarfjöldi samtala sem notuð eru við útreikning:",
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"TOOLTIP_TEXT": "Fyrsti viðbragðstími er {metricValue} (byggt á {conversationCount} samtölum)"
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},
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"RESOLUTION_TIME": {
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"NAME": "Resolution Time",
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"DESC": "( Avg )",
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"INFO_TEXT": "Heildarfjöldi samtala sem notuð eru við útreikning:",
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"TOOLTIP_TEXT": "Lausnartími er {metricValue} (byggt á {conversationCount} samtölum)"
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},
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"RESOLUTION_COUNT": {
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"NAME": "Resolution Count",
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"DESC": "( Total )"
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},
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"BOT_RESOLUTION_COUNT": {
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"NAME": "Resolution Count",
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"DESC": "( Total )"
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},
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"BOT_HANDOFF_COUNT": {
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"NAME": "Handoff Count",
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"DESC": "( Total )"
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},
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"REPLY_TIME": {
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"NAME": "Customer waiting time",
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"TOOLTIP_TEXT": "Waiting time is {metricValue} (based on {conversationCount} replies)",
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"DESC": ""
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}
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},
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"DATE_RANGE_OPTIONS": {
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"LAST_7_DAYS": "Síðustu 7 daga",
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"LAST_14_DAYS": "Síðustu 14 daga",
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"LAST_30_DAYS": "Síðustu 30 daga",
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"THIS_MONTH": "This month",
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"LAST_MONTH": "Last month",
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"LAST_3_MONTHS": "Síðustu 3 mánuði",
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"LAST_6_MONTHS": "Síðustu 6 mánuði",
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"LAST_YEAR": "Síðasta ár",
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"CUSTOM_DATE_RANGE": "Custom date range"
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},
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "Apply",
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"PLACEHOLDER": "Select date range"
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},
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"GROUP_BY_FILTER_DROPDOWN_LABEL": "Group By",
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"DURATION_FILTER_LABEL": "Duration",
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"GROUPING_OPTIONS": {
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"DAY": "Dagur",
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"WEEK": "Vika",
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"MONTH": "Mánuður",
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"YEAR": "Ár"
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},
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"GROUP_BY_DAY_OPTIONS": [
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{
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"id": 1,
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"groupBy": "Dagur"
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}
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],
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"GROUP_BY_WEEK_OPTIONS": [
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{
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"id": 1,
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"groupBy": "Dagur"
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},
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{
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"id": 2,
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"groupBy": "Vika"
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}
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],
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"GROUP_BY_MONTH_OPTIONS": [
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{
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"id": 1,
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"groupBy": "Dagur"
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},
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{
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"id": 2,
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"groupBy": "Vika"
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},
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{
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"id": 3,
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"groupBy": "Mánuður"
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}
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],
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"GROUP_BY_YEAR_OPTIONS": [
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{
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"id": 1,
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"groupBy": "Dagur"
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},
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{
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"id": 2,
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"groupBy": "Vika"
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},
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{
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"id": 3,
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"groupBy": "Mánuður"
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}
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],
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"BUSINESS_HOURS": "Business Hours",
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"FILTER_ACTIONS": {
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"CLEAR_FILTER": "Clear filter",
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"EMPTY_LIST": "Engar niðurstöður fundust"
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},
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"PAGINATION": {
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"RESULTS": "Showing {start} to {end} of {total} results",
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"PER_PAGE_TEMPLATE": "{size} / page"
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}
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},
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"AGENT_REPORTS": {
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"HEADER": "Agents Overview",
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"DESCRIPTION": "Easily track agent performance with key metrics such as conversations, response times, resolution times, and resolved cases. Click an agent’s name to learn more.",
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"LOADING_CHART": "Loading chart data...",
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"NO_ENOUGH_DATA": "Við höfum ekki fengið nógu marga gagnapunkta til að búa til skýrslu, vinsamlegast reyndu aftur síðar.",
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"DOWNLOAD_AGENT_REPORTS": "Download agent reports",
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"FILTER_DROPDOWN_LABEL": "Veldu Þjónustufulltrúa",
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "Samtöl",
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"DESC": "( Total )"
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},
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"INCOMING_MESSAGES": {
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"NAME": "Incoming Messages",
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"DESC": "( Total )"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "Outgoing Messages",
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"DESC": "( Total )"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "First Response Time",
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|||
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"DESC": "( Avg )",
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|||
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"INFO_TEXT": "Heildarfjöldi samtala sem notuð eru við útreikning:",
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|||
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"TOOLTIP_TEXT": "Fyrsti viðbragðstími er {metricValue} (byggt á {conversationCount} samtölum)"
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},
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"RESOLUTION_TIME": {
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"NAME": "Resolution Time",
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"DESC": "( Avg )",
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|
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"INFO_TEXT": "Heildarfjöldi samtala sem notuð eru við útreikning:",
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|||
|
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"TOOLTIP_TEXT": "Lausnartími er {metricValue} (byggt á {conversationCount} samtölum)"
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},
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"RESOLUTION_COUNT": {
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"NAME": "Resolution Count",
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"DESC": "( Total )"
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}
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},
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"DATE_RANGE": [
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{
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"id": 0,
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"name": "Síðustu 7 daga"
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},
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{
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"id": 1,
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"name": "Síðustu 30 daga"
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},
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{
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"id": 2,
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"name": "Síðustu 3 mánuði"
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},
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{
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"id": 3,
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"name": "Síðustu 6 mánuði"
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},
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{
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"id": 4,
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|||
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"name": "Síðasta ár"
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|||
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},
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{
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"id": 5,
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|||
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"name": "Custom date range"
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}
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|||
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],
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|||
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"CUSTOM_DATE_RANGE": {
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|||
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"CONFIRM": "Apply",
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|||
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"PLACEHOLDER": "Select date range"
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|||
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}
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|||
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},
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"LABEL_REPORTS": {
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"HEADER": "Labels Overview",
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|||
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"DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
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"LOADING_CHART": "Loading chart data...",
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|||
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"NO_ENOUGH_DATA": "Við höfum ekki fengið nógu marga gagnapunkta til að búa til skýrslu, vinsamlegast reyndu aftur síðar.",
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"DOWNLOAD_LABEL_REPORTS": "Download label reports",
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"FILTER_DROPDOWN_LABEL": "Select Label",
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|||
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"METRICS": {
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|||
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"CONVERSATIONS": {
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"NAME": "Samtöl",
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"DESC": "( Total )"
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},
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"INCOMING_MESSAGES": {
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|||
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"NAME": "Incoming Messages",
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|||
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"DESC": "( Total )"
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|||
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},
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|||
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"OUTGOING_MESSAGES": {
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|||
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"NAME": "Outgoing Messages",
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|||
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"DESC": "( Total )"
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|||
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|
},
|
|||
|
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"FIRST_RESPONSE_TIME": {
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|||
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"NAME": "First Response Time",
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|||
|
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"DESC": "( Avg )",
|
|||
|
|
"INFO_TEXT": "Heildarfjöldi samtala sem notuð eru við útreikning:",
|
|||
|
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"TOOLTIP_TEXT": "Fyrsti viðbragðstími er {metricValue} (byggt á {conversationCount} samtölum)"
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},
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|||
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"RESOLUTION_TIME": {
|
|||
|
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"NAME": "Resolution Time",
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|||
|
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"DESC": "( Avg )",
|
|||
|
|
"INFO_TEXT": "Heildarfjöldi samtala sem notuð eru við útreikning:",
|
|||
|
|
"TOOLTIP_TEXT": "Lausnartími er {metricValue} (byggt á {conversationCount} samtölum)"
|
|||
|
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},
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|||
|
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"RESOLUTION_COUNT": {
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|||
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"NAME": "Resolution Count",
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"DESC": "( Total )"
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}
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|||
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},
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|||
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"DATE_RANGE": [
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|||
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{
|
|||
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"id": 0,
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|||
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"name": "Síðustu 7 daga"
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|||
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},
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|||
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{
|
|||
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"id": 1,
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"name": "Síðustu 30 daga"
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|||
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},
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|||
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{
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|||
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"id": 2,
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|||
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"name": "Síðustu 3 mánuði"
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|||
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},
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|||
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{
|
|||
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"id": 3,
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|||
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"name": "Síðustu 6 mánuði"
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|||
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},
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|||
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{
|
|||
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"id": 4,
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|||
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"name": "Síðasta ár"
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|||
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},
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|||
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{
|
|||
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"id": 5,
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|||
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"name": "Custom date range"
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|||
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}
|
|||
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],
|
|||
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"CUSTOM_DATE_RANGE": {
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|||
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"CONFIRM": "Apply",
|
|||
|
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"PLACEHOLDER": "Select date range"
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|||
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}
|
|||
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},
|
|||
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"INBOX_REPORTS": {
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|||
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"HEADER": "Inbox Overview",
|
|||
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"DESCRIPTION": "Quickly view your inbox performance with key metrics like conversations, response times, resolution times, and resolved cases—all in one place. Click an inbox name for more details.",
|
|||
|
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"LOADING_CHART": "Loading chart data...",
|
|||
|
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"NO_ENOUGH_DATA": "Við höfum ekki fengið nógu marga gagnapunkta til að búa til skýrslu, vinsamlegast reyndu aftur síðar.",
|
|||
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"DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
|
|||
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"FILTER_DROPDOWN_LABEL": "Select Inbox",
|
|||
|
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"ALL_INBOXES": "All Inboxes",
|
|||
|
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"SEARCH_INBOX": "Search Inbox",
|
|||
|
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"METRICS": {
|
|||
|
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"CONVERSATIONS": {
|
|||
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"NAME": "Samtöl",
|
|||
|
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"DESC": "( Total )"
|
|||
|
|
},
|
|||
|
|
"INCOMING_MESSAGES": {
|
|||
|
|
"NAME": "Incoming Messages",
|
|||
|
|
"DESC": "( Total )"
|
|||
|
|
},
|
|||
|
|
"OUTGOING_MESSAGES": {
|
|||
|
|
"NAME": "Outgoing Messages",
|
|||
|
|
"DESC": "( Total )"
|
|||
|
|
},
|
|||
|
|
"FIRST_RESPONSE_TIME": {
|
|||
|
|
"NAME": "First Response Time",
|
|||
|
|
"DESC": "( Avg )",
|
|||
|
|
"INFO_TEXT": "Heildarfjöldi samtala sem notuð eru við útreikning:",
|
|||
|
|
"TOOLTIP_TEXT": "Fyrsti viðbragðstími er {metricValue} (byggt á {conversationCount} samtölum)"
|
|||
|
|
},
|
|||
|
|
"RESOLUTION_TIME": {
|
|||
|
|
"NAME": "Resolution Time",
|
|||
|
|
"DESC": "( Avg )",
|
|||
|
|
"INFO_TEXT": "Heildarfjöldi samtala sem notuð eru við útreikning:",
|
|||
|
|
"TOOLTIP_TEXT": "Lausnartími er {metricValue} (byggt á {conversationCount} samtölum)"
|
|||
|
|
},
|
|||
|
|
"RESOLUTION_COUNT": {
|
|||
|
|
"NAME": "Resolution Count",
|
|||
|
|
"DESC": "( Total )"
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"DATE_RANGE": [
|
|||
|
|
{
|
|||
|
|
"id": 0,
|
|||
|
|
"name": "Síðustu 7 daga"
|
|||
|
|
},
|
|||
|
|
{
|
|||
|
|
"id": 1,
|
|||
|
|
"name": "Síðustu 30 daga"
|
|||
|
|
},
|
|||
|
|
{
|
|||
|
|
"id": 2,
|
|||
|
|
"name": "Síðustu 3 mánuði"
|
|||
|
|
},
|
|||
|
|
{
|
|||
|
|
"id": 3,
|
|||
|
|
"name": "Síðustu 6 mánuði"
|
|||
|
|
},
|
|||
|
|
{
|
|||
|
|
"id": 4,
|
|||
|
|
"name": "Síðasta ár"
|
|||
|
|
},
|
|||
|
|
{
|
|||
|
|
"id": 5,
|
|||
|
|
"name": "Custom date range"
|
|||
|
|
}
|
|||
|
|
],
|
|||
|
|
"CUSTOM_DATE_RANGE": {
|
|||
|
|
"CONFIRM": "Apply",
|
|||
|
|
"PLACEHOLDER": "Select date range"
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"TEAM_REPORTS": {
|
|||
|
|
"HEADER": "Team Overview",
|
|||
|
|
"DESCRIPTION": "Get a snapshot of your team’s performance with essential metrics, including conversations, response times, resolution times, and resolved cases. Click a team name for more details.",
|
|||
|
|
"LOADING_CHART": "Loading chart data...",
|
|||
|
|
"NO_ENOUGH_DATA": "Við höfum ekki fengið nógu marga gagnapunkta til að búa til skýrslu, vinsamlegast reyndu aftur síðar.",
|
|||
|
|
"DOWNLOAD_TEAM_REPORTS": "Download team reports",
|
|||
|
|
"FILTER_DROPDOWN_LABEL": "Select Team",
|
|||
|
|
"METRICS": {
|
|||
|
|
"CONVERSATIONS": {
|
|||
|
|
"NAME": "Samtöl",
|
|||
|
|
"DESC": "( Total )"
|
|||
|
|
},
|
|||
|
|
"INCOMING_MESSAGES": {
|
|||
|
|
"NAME": "Incoming Messages",
|
|||
|
|
"DESC": "( Total )"
|
|||
|
|
},
|
|||
|
|
"OUTGOING_MESSAGES": {
|
|||
|
|
"NAME": "Outgoing Messages",
|
|||
|
|
"DESC": "( Total )"
|
|||
|
|
},
|
|||
|
|
"FIRST_RESPONSE_TIME": {
|
|||
|
|
"NAME": "First Response Time",
|
|||
|
|
"DESC": "( Avg )",
|
|||
|
|
"INFO_TEXT": "Heildarfjöldi samtala sem notuð eru við útreikning:",
|
|||
|
|
"TOOLTIP_TEXT": "Fyrsti viðbragðstími er {metricValue} (byggt á {conversationCount} samtölum)"
|
|||
|
|
},
|
|||
|
|
"RESOLUTION_TIME": {
|
|||
|
|
"NAME": "Resolution Time",
|
|||
|
|
"DESC": "( Avg )",
|
|||
|
|
"INFO_TEXT": "Heildarfjöldi samtala sem notuð eru við útreikning:",
|
|||
|
|
"TOOLTIP_TEXT": "Lausnartími er {metricValue} (byggt á {conversationCount} samtölum)"
|
|||
|
|
},
|
|||
|
|
"RESOLUTION_COUNT": {
|
|||
|
|
"NAME": "Resolution Count",
|
|||
|
|
"DESC": "( Total )"
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"DATE_RANGE": [
|
|||
|
|
{
|
|||
|
|
"id": 0,
|
|||
|
|
"name": "Síðustu 7 daga"
|
|||
|
|
},
|
|||
|
|
{
|
|||
|
|
"id": 1,
|
|||
|
|
"name": "Síðustu 30 daga"
|
|||
|
|
},
|
|||
|
|
{
|
|||
|
|
"id": 2,
|
|||
|
|
"name": "Síðustu 3 mánuði"
|
|||
|
|
},
|
|||
|
|
{
|
|||
|
|
"id": 3,
|
|||
|
|
"name": "Síðustu 6 mánuði"
|
|||
|
|
},
|
|||
|
|
{
|
|||
|
|
"id": 4,
|
|||
|
|
"name": "Síðasta ár"
|
|||
|
|
},
|
|||
|
|
{
|
|||
|
|
"id": 5,
|
|||
|
|
"name": "Custom date range"
|
|||
|
|
}
|
|||
|
|
],
|
|||
|
|
"CUSTOM_DATE_RANGE": {
|
|||
|
|
"CONFIRM": "Apply",
|
|||
|
|
"PLACEHOLDER": "Veldu tímabil"
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"CSAT_REPORTS": {
|
|||
|
|
"HEADER": "CSAT Reports",
|
|||
|
|
"NO_RECORDS": "Engin svör við CSAT könnun eru fáanleg.",
|
|||
|
|
"DOWNLOAD": "Download CSAT Reports",
|
|||
|
|
"DOWNLOAD_FAILED": "Failed to download CSAT Reports",
|
|||
|
|
"FILTERS": {
|
|||
|
|
"AGENTS": {
|
|||
|
|
"PLACEHOLDER": "Choose Agents"
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"TABLE": {
|
|||
|
|
"HEADER": {
|
|||
|
|
"CONTACT_NAME": "Contact",
|
|||
|
|
"AGENT_NAME": "Assigned agent",
|
|||
|
|
"RATING": "Rating",
|
|||
|
|
"FEEDBACK_TEXT": "Feedback comment"
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"METRIC": {
|
|||
|
|
"TOTAL_RESPONSES": {
|
|||
|
|
"LABEL": "Total responses",
|
|||
|
|
"TOOLTIP": "Total number of responses collected"
|
|||
|
|
},
|
|||
|
|
"SATISFACTION_SCORE": {
|
|||
|
|
"LABEL": "Satisfaction score",
|
|||
|
|
"TOOLTIP": "Heildarfjöldi jákvæðra svara / Heildarfjöldi svara * 100"
|
|||
|
|
},
|
|||
|
|
"RESPONSE_RATE": {
|
|||
|
|
"LABEL": "Response rate",
|
|||
|
|
"TOOLTIP": "Heildarfjöldi svara / Heildarfjöldi sendra CSAT könnunarskilaboða * 100"
|
|||
|
|
}
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"BOT_REPORTS": {
|
|||
|
|
"HEADER": "Bot Reports",
|
|||
|
|
"METRIC": {
|
|||
|
|
"TOTAL_CONVERSATIONS": {
|
|||
|
|
"LABEL": "No. of Conversations",
|
|||
|
|
"TOOLTIP": "Total number of conversations handled by the bot"
|
|||
|
|
},
|
|||
|
|
"TOTAL_RESPONSES": {
|
|||
|
|
"LABEL": "Total Responses",
|
|||
|
|
"TOOLTIP": "Total number of responses sent by the bot"
|
|||
|
|
},
|
|||
|
|
"RESOLUTION_RATE": {
|
|||
|
|
"LABEL": "Resolution Rate",
|
|||
|
|
"TOOLTIP": "Total number of conversations resolved by the bot / Total number of conversations handled by the bot * 100"
|
|||
|
|
},
|
|||
|
|
"HANDOFF_RATE": {
|
|||
|
|
"LABEL": "Handoff Rate",
|
|||
|
|
"TOOLTIP": "Total number of conversations handed off to agents / Total number of conversations handled by the bot * 100"
|
|||
|
|
}
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"OVERVIEW_REPORTS": {
|
|||
|
|
"HEADER": "Overview",
|
|||
|
|
"LIVE": "Live",
|
|||
|
|
"ACCOUNT_CONVERSATIONS": {
|
|||
|
|
"HEADER": "Open Conversations",
|
|||
|
|
"LOADING_MESSAGE": "Loading conversation metrics...",
|
|||
|
|
"OPEN": "Open",
|
|||
|
|
"UNATTENDED": "Unattended",
|
|||
|
|
"UNASSIGNED": "Unassigned",
|
|||
|
|
"PENDING": "Í bið"
|
|||
|
|
},
|
|||
|
|
"CONVERSATION_HEATMAP": {
|
|||
|
|
"HEADER": "Conversation Traffic",
|
|||
|
|
"NO_CONVERSATIONS": "No conversations",
|
|||
|
|
"CONVERSATION": "{count} conversation",
|
|||
|
|
"CONVERSATIONS": "{count} conversations",
|
|||
|
|
"DOWNLOAD_REPORT": "Download report"
|
|||
|
|
},
|
|||
|
|
"RESOLUTION_HEATMAP": {
|
|||
|
|
"HEADER": "Resolutions",
|
|||
|
|
"NO_CONVERSATIONS": "No conversations",
|
|||
|
|
"CONVERSATION": "{count} conversation",
|
|||
|
|
"CONVERSATIONS": "{count} conversations",
|
|||
|
|
"DOWNLOAD_REPORT": "Download report"
|
|||
|
|
},
|
|||
|
|
"AGENT_CONVERSATIONS": {
|
|||
|
|
"HEADER": "Conversations by agents",
|
|||
|
|
"LOADING_MESSAGE": "Loading agent metrics...",
|
|||
|
|
"NO_AGENTS": "There are no conversations by agents",
|
|||
|
|
"TABLE_HEADER": {
|
|||
|
|
"AGENT": "Þjónustufulltrúi",
|
|||
|
|
"OPEN": "Opin",
|
|||
|
|
"UNATTENDED": "Unattended",
|
|||
|
|
"STATUS": "Staða"
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"TEAM_CONVERSATIONS": {
|
|||
|
|
"ALL_TEAMS": "All Teams",
|
|||
|
|
"HEADER": "Conversations by teams",
|
|||
|
|
"LOADING_MESSAGE": "Loading team metrics...",
|
|||
|
|
"NO_TEAMS": "There is no data available",
|
|||
|
|
"TABLE_HEADER": {
|
|||
|
|
"TEAM": "Team",
|
|||
|
|
"OPEN": "Opin",
|
|||
|
|
"UNATTENDED": "Unattended",
|
|||
|
|
"STATUS": "Staða"
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"AGENT_STATUS": {
|
|||
|
|
"HEADER": "Agent status",
|
|||
|
|
"ONLINE": "Online",
|
|||
|
|
"BUSY": "Upptekinn",
|
|||
|
|
"OFFLINE": "Offline"
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"DAYS_OF_WEEK": {
|
|||
|
|
"SUNDAY": "Sunday",
|
|||
|
|
"MONDAY": "Monday",
|
|||
|
|
"TUESDAY": "Tuesday",
|
|||
|
|
"WEDNESDAY": "Wednesday",
|
|||
|
|
"THURSDAY": "Thursday",
|
|||
|
|
"FRIDAY": "Friday",
|
|||
|
|
"SATURDAY": "Saturday"
|
|||
|
|
},
|
|||
|
|
"SLA_REPORTS": {
|
|||
|
|
"HEADER": "SLA Reports",
|
|||
|
|
"NO_RECORDS": "SLA applied conversations are not available.",
|
|||
|
|
"LOADING": "Loading SLA data...",
|
|||
|
|
"DOWNLOAD_SLA_REPORTS": "Download SLA reports",
|
|||
|
|
"DOWNLOAD_FAILED": "Failed to download SLA Reports",
|
|||
|
|
"DROPDOWN": {
|
|||
|
|
"ADD_FIlTER": "Add filter",
|
|||
|
|
"CLEAR_ALL": "Clear all",
|
|||
|
|
"CLEAR_FILTER": "Clear filter",
|
|||
|
|
"EMPTY_LIST": "Engar niðurstöður fundust",
|
|||
|
|
"NO_FILTER": "No filters available",
|
|||
|
|
"SEARCH": "Search filter",
|
|||
|
|
"INPUT_PLACEHOLDER": {
|
|||
|
|
"SLA": "SLA name",
|
|||
|
|
"AGENTS": "Agent name",
|
|||
|
|
"INBOXES": "Inbox name",
|
|||
|
|
"LABELS": "Label name",
|
|||
|
|
"TEAMS": "Team name"
|
|||
|
|
},
|
|||
|
|
"SLA": "SLA Policy",
|
|||
|
|
"INBOXES": "Innhólf",
|
|||
|
|
"AGENTS": "Þjónustufulltrúi",
|
|||
|
|
"LABELS": "Label",
|
|||
|
|
"TEAMS": "Team"
|
|||
|
|
},
|
|||
|
|
"WITH": "with",
|
|||
|
|
"METRICS": {
|
|||
|
|
"HIT_RATE": {
|
|||
|
|
"LABEL": "Hit Rate",
|
|||
|
|
"TOOLTIP": "Percentage of SLAs created were completed successfully"
|
|||
|
|
},
|
|||
|
|
"NO_OF_MISSES": {
|
|||
|
|
"LABEL": "Number of Misses",
|
|||
|
|
"TOOLTIP": "Total SLA misses in a certain period"
|
|||
|
|
},
|
|||
|
|
"NO_OF_CONVERSATIONS": {
|
|||
|
|
"LABEL": "Number of Conversations",
|
|||
|
|
"TOOLTIP": "Total number of conversations with SLA"
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"TABLE": {
|
|||
|
|
"HEADER": {
|
|||
|
|
"POLICY": "Policy",
|
|||
|
|
"CONVERSATION": "Samtal",
|
|||
|
|
"AGENT": "Þjónustufulltrúi"
|
|||
|
|
},
|
|||
|
|
"VIEW_DETAILS": "View Details"
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"SUMMARY_REPORTS": {
|
|||
|
|
"INBOX": "Innhólf",
|
|||
|
|
"AGENT": "Þjónustufulltrúi",
|
|||
|
|
"TEAM": "Team",
|
|||
|
|
"LABEL": "Label",
|
|||
|
|
"AVG_RESOLUTION_TIME": "Avg. Resolution Time",
|
|||
|
|
"AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
|
|||
|
|
"AVG_REPLY_TIME": "Avg. Customer Waiting Time",
|
|||
|
|
"RESOLUTION_COUNT": "Resolution Count",
|
|||
|
|
"CONVERSATIONS": "No. of conversations"
|
|||
|
|
}
|
|||
|
|
}
|