31 lines
874 B
Ruby
31 lines
874 B
Ruby
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class V2::Reports::Conversations::MetricBuilder < V2::Reports::Conversations::BaseReportBuilder
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def summary
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{
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conversations_count: count('conversations_count'),
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incoming_messages_count: count('incoming_messages_count'),
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outgoing_messages_count: count('outgoing_messages_count'),
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avg_first_response_time: count('avg_first_response_time'),
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avg_resolution_time: count('avg_resolution_time'),
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resolutions_count: count('resolutions_count'),
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reply_time: count('reply_time')
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}
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end
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def bot_summary
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{
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bot_resolutions_count: count('bot_resolutions_count'),
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bot_handoffs_count: count('bot_handoffs_count')
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}
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end
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private
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def count(metric)
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builder_class(metric).new(account, builder_params(metric)).aggregate_value
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end
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def builder_params(metric)
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params.merge({ metric: metric })
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end
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end
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