583 lines
17 KiB
JSON
583 lines
17 KiB
JSON
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{
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"REPORT": {
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"HEADER": "Percakapan",
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"LOADING_CHART": "Memuat data grafik...",
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"NO_ENOUGH_DATA": "Kami belum menerima cukup data untuk membuat laporan, Silakan coba lagi nanti.",
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"DOWNLOAD_AGENT_REPORTS": "Unduh laporan agen",
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"DATA_FETCHING_FAILED": "Gagal mengambil data, silakan coba lagi nanti.",
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"SUMMARY_FETCHING_FAILED": "Gagal mengambil ringkasan, silakan coba lagi nanti.",
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "Percakapan",
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"DESC": "( Total )"
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},
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"INCOMING_MESSAGES": {
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"NAME": "Pesan Masuk",
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"DESC": "( Total )"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "Pesan Keluar",
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"DESC": "( Total )"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "Waktu Respon Pertama",
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"DESC": "( Rata-Rata )",
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"INFO_TEXT": "Total jumlah percakapan yang digunakan untuk perhitungan:",
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"TOOLTIP_TEXT": "Waktu Respon Pertama adalah {metricValue} (berdasarkan {conversationCount} percakapan)"
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},
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"RESOLUTION_TIME": {
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"NAME": "Waktu Penyelesaian",
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"DESC": "( Rata-Rata )",
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"INFO_TEXT": "Total jumlah percakapan yang digunakan untuk perhitungan:",
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"TOOLTIP_TEXT": "Waktu Penyelesaian adalah {metricValue} (berdasarkan {conversationCount} percakapan)"
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},
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"RESOLUTION_COUNT": {
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"NAME": "Jumlah Terselesaikan",
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"DESC": "( Total )"
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},
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"BOT_RESOLUTION_COUNT": {
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"NAME": "Jumlah Terselesaikan",
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"DESC": "( Total )"
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},
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"BOT_HANDOFF_COUNT": {
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"NAME": "Handoff Count",
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"DESC": "( Total )"
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},
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"REPLY_TIME": {
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"NAME": "Customer waiting time",
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"TOOLTIP_TEXT": "Waiting time is {metricValue} (based on {conversationCount} replies)",
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"DESC": ""
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}
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},
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"DATE_RANGE_OPTIONS": {
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"LAST_7_DAYS": "7 hari terakhir",
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"LAST_14_DAYS": "14 hari terakhir",
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"LAST_30_DAYS": "30 hari terakhir",
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"THIS_MONTH": "This month",
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"LAST_MONTH": "Last month",
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"LAST_3_MONTHS": "3 bulan terakhir",
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"LAST_6_MONTHS": "6 bulan terakhir",
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"LAST_YEAR": "Tahun terakhir",
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"CUSTOM_DATE_RANGE": "Rentang tanggal kustom"
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},
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "Terapkan",
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"PLACEHOLDER": "Pilih rentang tanggal"
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},
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"GROUP_BY_FILTER_DROPDOWN_LABEL": "Kelompokkan Berdasarkan",
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"DURATION_FILTER_LABEL": "Durasi",
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"GROUPING_OPTIONS": {
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"DAY": "Hari",
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"WEEK": "Minggu",
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"MONTH": "Bulan",
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"YEAR": "Tahun"
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},
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"GROUP_BY_DAY_OPTIONS": [
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{
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"id": 1,
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"groupBy": "Hari"
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}
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],
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"GROUP_BY_WEEK_OPTIONS": [
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{
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"id": 1,
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"groupBy": "Hari"
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},
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{
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"id": 2,
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"groupBy": "Minggu"
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}
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],
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"GROUP_BY_MONTH_OPTIONS": [
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{
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"id": 1,
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"groupBy": "Hari"
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},
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{
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"id": 2,
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"groupBy": "Minggu"
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},
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{
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"id": 3,
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"groupBy": "Bulan"
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}
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],
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"GROUP_BY_YEAR_OPTIONS": [
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{
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"id": 1,
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"groupBy": "Day"
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},
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{
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"id": 2,
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"groupBy": "Week"
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},
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{
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"id": 3,
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"groupBy": "Month"
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}
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],
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"BUSINESS_HOURS": "Jam Kerja",
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"FILTER_ACTIONS": {
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"CLEAR_FILTER": "Clear filter",
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"EMPTY_LIST": "Tidak ada hasil ditemukan"
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},
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"PAGINATION": {
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"RESULTS": "Showing {start} to {end} of {total} results",
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"PER_PAGE_TEMPLATE": "{size} / page"
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}
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},
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"AGENT_REPORTS": {
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"HEADER": "Gambaran Agen",
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"DESCRIPTION": "Easily track agent performance with key metrics such as conversations, response times, resolution times, and resolved cases. Click an agent’s name to learn more.",
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"LOADING_CHART": "Memuat data grafik...",
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"NO_ENOUGH_DATA": "Kami belum menerima cukup data untuk membuat laporan, Silakan coba lagi nanti.",
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"DOWNLOAD_AGENT_REPORTS": "Unduh laporan agen",
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"FILTER_DROPDOWN_LABEL": "Pilih Agen",
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "Percakapan",
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"DESC": "( Total )"
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},
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"INCOMING_MESSAGES": {
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"NAME": "Pesan Masuk",
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"DESC": "( Total )"
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},
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"OUTGOING_MESSAGES": {
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"NAME": "Pesan Keluar",
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"DESC": "( Total )"
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},
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"FIRST_RESPONSE_TIME": {
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"NAME": "Waktu Respon Pertama",
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"DESC": "( Rata-Rata )",
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"INFO_TEXT": "Total jumlah percakapan yang digunakan untuk perhitungan:",
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"TOOLTIP_TEXT": "Waktu Respon Pertama adalah {metricValue} (berdasarkan {conversationCount} percakapan)"
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},
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"RESOLUTION_TIME": {
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"NAME": "Waktu Penyelesaian",
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"DESC": "( Rata-Rata )",
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|||
|
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"INFO_TEXT": "Total jumlah percakapan yang digunakan untuk perhitungan:",
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|||
|
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"TOOLTIP_TEXT": "Waktu Penyelesaian adalah {metricValue} (berdasarkan {conversationCount} percakapan)"
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},
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"RESOLUTION_COUNT": {
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"NAME": "Jumlah Terselesaikan",
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"DESC": "( Total )"
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}
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},
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"DATE_RANGE": [
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{
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"id": 0,
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"name": "7 hari terakhir"
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},
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{
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"id": 1,
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"name": "30 hari terakhir"
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},
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{
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"id": 2,
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"name": "3 bulan terakhir"
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},
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{
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"id": 3,
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"name": "6 bulan terakhir"
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},
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{
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"id": 4,
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"name": "Tahun terakhir"
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},
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{
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"id": 5,
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"name": "Rentang tanggal kustom"
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}
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],
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"CUSTOM_DATE_RANGE": {
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"CONFIRM": "Terapkan",
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|||
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"PLACEHOLDER": "Pilih rentang tanggal"
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|||
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}
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},
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"LABEL_REPORTS": {
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"HEADER": "Gambaran Label",
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"DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
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|||
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"LOADING_CHART": "Memuat data grafik...",
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|||
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"NO_ENOUGH_DATA": "Kami belum menerima cukup data untuk membuat laporan, Silakan coba lagi nanti.",
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|||
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"DOWNLOAD_LABEL_REPORTS": "Unduh laporan label",
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|||
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"FILTER_DROPDOWN_LABEL": "Pilih label",
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|||
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"METRICS": {
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"CONVERSATIONS": {
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"NAME": "Percakapan",
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"DESC": "( Total )"
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},
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"INCOMING_MESSAGES": {
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|||
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"NAME": "Pesan Masuk",
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|||
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"DESC": "( Total )"
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},
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"OUTGOING_MESSAGES": {
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|||
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"NAME": "Pesan Keluar",
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|||
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"DESC": "( Total )"
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|||
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},
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|||
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"FIRST_RESPONSE_TIME": {
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|||
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"NAME": "Waktu Respon Pertama",
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|||
|
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"DESC": "( Rata-Rata )",
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|||
|
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"INFO_TEXT": "Total jumlah percakapan yang digunakan untuk perhitungan:",
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|||
|
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"TOOLTIP_TEXT": "Waktu Respon Pertama adalah {metricValue} (berdasarkan {conversationCount} percakapan)"
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|||
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},
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"RESOLUTION_TIME": {
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|||
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"NAME": "Waktu Penyelesaian",
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|||
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"DESC": "( Rata-Rata )",
|
|||
|
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"INFO_TEXT": "Total jumlah percakapan yang digunakan untuk perhitungan:",
|
|||
|
|
"TOOLTIP_TEXT": "Waktu Penyelesaian adalah {metricValue} (berdasarkan {conversationCount} percakapan)"
|
|||
|
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},
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|||
|
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"RESOLUTION_COUNT": {
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|||
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"NAME": "Jumlah Terselesaikan",
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"DESC": "( Total )"
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}
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|||
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},
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|||
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"DATE_RANGE": [
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|||
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{
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|||
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"id": 0,
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"name": "7 hari terakhir"
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|||
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},
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|||
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{
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|||
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"id": 1,
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|||
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"name": "30 hari terakhir"
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|||
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},
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|||
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{
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|||
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"id": 2,
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|||
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"name": "3 bulan terakhir"
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|||
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},
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|||
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{
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|||
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"id": 3,
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|||
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"name": "6 bulan terakhir"
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|||
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},
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|||
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{
|
|||
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"id": 4,
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|||
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"name": "Tahun terakhir"
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|||
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},
|
|||
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|
{
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|||
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"id": 5,
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|||
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"name": "Rentang tanggal kustom"
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|||
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}
|
|||
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],
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|||
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"CUSTOM_DATE_RANGE": {
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|||
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"CONFIRM": "Terapkan",
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|||
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"PLACEHOLDER": "Pilih rentang tanggal"
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|||
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}
|
|||
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},
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|||
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"INBOX_REPORTS": {
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|||
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"HEADER": "Gambaran kontak masuk",
|
|||
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"DESCRIPTION": "Quickly view your inbox performance with key metrics like conversations, response times, resolution times, and resolved cases—all in one place. Click an inbox name for more details.",
|
|||
|
|
"LOADING_CHART": "Memuat data grafik...",
|
|||
|
|
"NO_ENOUGH_DATA": "Kami belum menerima cukup data untuk membuat laporan, Silakan coba lagi nanti.",
|
|||
|
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"DOWNLOAD_INBOX_REPORTS": "Unduh laporan kotak masuk",
|
|||
|
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"FILTER_DROPDOWN_LABEL": "Pilih kotak masuk",
|
|||
|
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"ALL_INBOXES": "All Inboxes",
|
|||
|
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"SEARCH_INBOX": "Search Inbox",
|
|||
|
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"METRICS": {
|
|||
|
|
"CONVERSATIONS": {
|
|||
|
|
"NAME": "Percakapan",
|
|||
|
|
"DESC": "( Total )"
|
|||
|
|
},
|
|||
|
|
"INCOMING_MESSAGES": {
|
|||
|
|
"NAME": "Pesan Masuk",
|
|||
|
|
"DESC": "( Total )"
|
|||
|
|
},
|
|||
|
|
"OUTGOING_MESSAGES": {
|
|||
|
|
"NAME": "Pesan Keluar",
|
|||
|
|
"DESC": "( Total )"
|
|||
|
|
},
|
|||
|
|
"FIRST_RESPONSE_TIME": {
|
|||
|
|
"NAME": "Waktu Respon Pertama",
|
|||
|
|
"DESC": "( Rata-Rata )",
|
|||
|
|
"INFO_TEXT": "Total jumlah percakapan yang digunakan untuk perhitungan:",
|
|||
|
|
"TOOLTIP_TEXT": "Waktu Respon Pertama adalah {metricValue} (berdasarkan {conversationCount} percakapan)"
|
|||
|
|
},
|
|||
|
|
"RESOLUTION_TIME": {
|
|||
|
|
"NAME": "Waktu Penyelesaian",
|
|||
|
|
"DESC": "( Rata-Rata )",
|
|||
|
|
"INFO_TEXT": "Total jumlah percakapan yang digunakan untuk perhitungan:",
|
|||
|
|
"TOOLTIP_TEXT": "Waktu Penyelesaian adalah {metricValue} (berdasarkan {conversationCount} percakapan)"
|
|||
|
|
},
|
|||
|
|
"RESOLUTION_COUNT": {
|
|||
|
|
"NAME": "Jumlah Terselesaikan",
|
|||
|
|
"DESC": "( Total )"
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"DATE_RANGE": [
|
|||
|
|
{
|
|||
|
|
"id": 0,
|
|||
|
|
"name": "7 hari terakhir"
|
|||
|
|
},
|
|||
|
|
{
|
|||
|
|
"id": 1,
|
|||
|
|
"name": "30 hari terakhir"
|
|||
|
|
},
|
|||
|
|
{
|
|||
|
|
"id": 2,
|
|||
|
|
"name": "3 bulan terakhir"
|
|||
|
|
},
|
|||
|
|
{
|
|||
|
|
"id": 3,
|
|||
|
|
"name": "6 bulan terakhir"
|
|||
|
|
},
|
|||
|
|
{
|
|||
|
|
"id": 4,
|
|||
|
|
"name": "Tahun terakhir"
|
|||
|
|
},
|
|||
|
|
{
|
|||
|
|
"id": 5,
|
|||
|
|
"name": "Rentang tanggal kustom"
|
|||
|
|
}
|
|||
|
|
],
|
|||
|
|
"CUSTOM_DATE_RANGE": {
|
|||
|
|
"CONFIRM": "Terapkan",
|
|||
|
|
"PLACEHOLDER": "Pilih rentang tanggal"
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"TEAM_REPORTS": {
|
|||
|
|
"HEADER": "Gambaran Tim",
|
|||
|
|
"DESCRIPTION": "Get a snapshot of your team’s performance with essential metrics, including conversations, response times, resolution times, and resolved cases. Click a team name for more details.",
|
|||
|
|
"LOADING_CHART": "Memuat data grafik...",
|
|||
|
|
"NO_ENOUGH_DATA": "Kami belum menerima cukup data untuk membuat laporan, Silakan coba lagi nanti.",
|
|||
|
|
"DOWNLOAD_TEAM_REPORTS": "Unduh laporan tim",
|
|||
|
|
"FILTER_DROPDOWN_LABEL": "Pilih Tim",
|
|||
|
|
"METRICS": {
|
|||
|
|
"CONVERSATIONS": {
|
|||
|
|
"NAME": "Percakapan",
|
|||
|
|
"DESC": "( Total )"
|
|||
|
|
},
|
|||
|
|
"INCOMING_MESSAGES": {
|
|||
|
|
"NAME": "Pesan Masuk",
|
|||
|
|
"DESC": "( Total )"
|
|||
|
|
},
|
|||
|
|
"OUTGOING_MESSAGES": {
|
|||
|
|
"NAME": "Pesan Keluar",
|
|||
|
|
"DESC": "( Total )"
|
|||
|
|
},
|
|||
|
|
"FIRST_RESPONSE_TIME": {
|
|||
|
|
"NAME": "Waktu Respon Pertama",
|
|||
|
|
"DESC": "( Rata-Rata )",
|
|||
|
|
"INFO_TEXT": "Total jumlah percakapan yang digunakan untuk perhitungan:",
|
|||
|
|
"TOOLTIP_TEXT": "Waktu Respon Pertama adalah {metricValue} (berdasarkan {conversationCount} percakapan)"
|
|||
|
|
},
|
|||
|
|
"RESOLUTION_TIME": {
|
|||
|
|
"NAME": "Waktu Penyelesaian",
|
|||
|
|
"DESC": "( Rata-Rata )",
|
|||
|
|
"INFO_TEXT": "Total jumlah percakapan yang digunakan untuk perhitungan:",
|
|||
|
|
"TOOLTIP_TEXT": "Waktu Penyelesaian adalah {metricValue} (berdasarkan {conversationCount} percakapan)"
|
|||
|
|
},
|
|||
|
|
"RESOLUTION_COUNT": {
|
|||
|
|
"NAME": "Jumlah Terselesaikan",
|
|||
|
|
"DESC": "( Total )"
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"DATE_RANGE": [
|
|||
|
|
{
|
|||
|
|
"id": 0,
|
|||
|
|
"name": "7 hari terakhir"
|
|||
|
|
},
|
|||
|
|
{
|
|||
|
|
"id": 1,
|
|||
|
|
"name": "30 hari terakhir"
|
|||
|
|
},
|
|||
|
|
{
|
|||
|
|
"id": 2,
|
|||
|
|
"name": "3 bulan terakhir"
|
|||
|
|
},
|
|||
|
|
{
|
|||
|
|
"id": 3,
|
|||
|
|
"name": "6 bulan terakhir"
|
|||
|
|
},
|
|||
|
|
{
|
|||
|
|
"id": 4,
|
|||
|
|
"name": "Tahun terakhir"
|
|||
|
|
},
|
|||
|
|
{
|
|||
|
|
"id": 5,
|
|||
|
|
"name": "Rentang tanggal kustom"
|
|||
|
|
}
|
|||
|
|
],
|
|||
|
|
"CUSTOM_DATE_RANGE": {
|
|||
|
|
"CONFIRM": "Terapkan",
|
|||
|
|
"PLACEHOLDER": "Pilih rentang tanggal"
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"CSAT_REPORTS": {
|
|||
|
|
"HEADER": "Laporan CSAT",
|
|||
|
|
"NO_RECORDS": "Tidak ada respons survey CSAT yang tersedia.",
|
|||
|
|
"DOWNLOAD": "Unduh Laporan CSAT",
|
|||
|
|
"DOWNLOAD_FAILED": "Gagal mengunduh Laporan CSAT",
|
|||
|
|
"FILTERS": {
|
|||
|
|
"AGENTS": {
|
|||
|
|
"PLACEHOLDER": "Pilih Agen"
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"TABLE": {
|
|||
|
|
"HEADER": {
|
|||
|
|
"CONTACT_NAME": "Kontak",
|
|||
|
|
"AGENT_NAME": "Agen yang ditugaskan",
|
|||
|
|
"RATING": "Peringkat",
|
|||
|
|
"FEEDBACK_TEXT": "Komentar umpan balik"
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"METRIC": {
|
|||
|
|
"TOTAL_RESPONSES": {
|
|||
|
|
"LABEL": "Total respons",
|
|||
|
|
"TOOLTIP": "Total jumlah respons yang terkumpul"
|
|||
|
|
},
|
|||
|
|
"SATISFACTION_SCORE": {
|
|||
|
|
"LABEL": "Nilai kepuasan",
|
|||
|
|
"TOOLTIP": "Total jumlah respons positif / Total jumlah respons * 100"
|
|||
|
|
},
|
|||
|
|
"RESPONSE_RATE": {
|
|||
|
|
"LABEL": "Peringkat respons",
|
|||
|
|
"TOOLTIP": "Total jumlah respons / Total jumlah pesan survey CSAT yang terkirim * 100"
|
|||
|
|
}
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"BOT_REPORTS": {
|
|||
|
|
"HEADER": "Bot Reports",
|
|||
|
|
"METRIC": {
|
|||
|
|
"TOTAL_CONVERSATIONS": {
|
|||
|
|
"LABEL": "No. of Conversations",
|
|||
|
|
"TOOLTIP": "Total number of conversations handled by the bot"
|
|||
|
|
},
|
|||
|
|
"TOTAL_RESPONSES": {
|
|||
|
|
"LABEL": "Total Responses",
|
|||
|
|
"TOOLTIP": "Total number of responses sent by the bot"
|
|||
|
|
},
|
|||
|
|
"RESOLUTION_RATE": {
|
|||
|
|
"LABEL": "Resolution Rate",
|
|||
|
|
"TOOLTIP": "Total number of conversations resolved by the bot / Total number of conversations handled by the bot * 100"
|
|||
|
|
},
|
|||
|
|
"HANDOFF_RATE": {
|
|||
|
|
"LABEL": "Handoff Rate",
|
|||
|
|
"TOOLTIP": "Total number of conversations handed off to agents / Total number of conversations handled by the bot * 100"
|
|||
|
|
}
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"OVERVIEW_REPORTS": {
|
|||
|
|
"HEADER": "Gambaran",
|
|||
|
|
"LIVE": "Langsung",
|
|||
|
|
"ACCOUNT_CONVERSATIONS": {
|
|||
|
|
"HEADER": "Percakapan Terbuka",
|
|||
|
|
"LOADING_MESSAGE": "Memuat metrik percakapan...",
|
|||
|
|
"OPEN": "Terbuka",
|
|||
|
|
"UNATTENDED": "Tidak Ditangani",
|
|||
|
|
"UNASSIGNED": "Belum Ditugaskan",
|
|||
|
|
"PENDING": "Ditunda"
|
|||
|
|
},
|
|||
|
|
"CONVERSATION_HEATMAP": {
|
|||
|
|
"HEADER": "Lalu Lintas Percakapan",
|
|||
|
|
"NO_CONVERSATIONS": "Tidak ada percakapan",
|
|||
|
|
"CONVERSATION": "{count} percakapan",
|
|||
|
|
"CONVERSATIONS": "{count} percakapan",
|
|||
|
|
"DOWNLOAD_REPORT": "Download report"
|
|||
|
|
},
|
|||
|
|
"RESOLUTION_HEATMAP": {
|
|||
|
|
"HEADER": "Resolutions",
|
|||
|
|
"NO_CONVERSATIONS": "Tidak ada percakapan",
|
|||
|
|
"CONVERSATION": "{count} percakapan",
|
|||
|
|
"CONVERSATIONS": "{count} percakapan",
|
|||
|
|
"DOWNLOAD_REPORT": "Download report"
|
|||
|
|
},
|
|||
|
|
"AGENT_CONVERSATIONS": {
|
|||
|
|
"HEADER": "Percakapan oleh Agen",
|
|||
|
|
"LOADING_MESSAGE": "Memuat metrik agen...",
|
|||
|
|
"NO_AGENTS": "Tidak ada percakapan oleh agen",
|
|||
|
|
"TABLE_HEADER": {
|
|||
|
|
"AGENT": "Agen",
|
|||
|
|
"OPEN": "Terbuka",
|
|||
|
|
"UNATTENDED": "Tidak Ditangani",
|
|||
|
|
"STATUS": "Status"
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"TEAM_CONVERSATIONS": {
|
|||
|
|
"ALL_TEAMS": "All Teams",
|
|||
|
|
"HEADER": "Conversations by teams",
|
|||
|
|
"LOADING_MESSAGE": "Loading team metrics...",
|
|||
|
|
"NO_TEAMS": "There is no data available",
|
|||
|
|
"TABLE_HEADER": {
|
|||
|
|
"TEAM": "Tim",
|
|||
|
|
"OPEN": "Terbuka",
|
|||
|
|
"UNATTENDED": "Tidak Ditangani",
|
|||
|
|
"STATUS": "Status"
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"AGENT_STATUS": {
|
|||
|
|
"HEADER": "Status Agen",
|
|||
|
|
"ONLINE": "Online",
|
|||
|
|
"BUSY": "Sibuk",
|
|||
|
|
"OFFLINE": "Offline"
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"DAYS_OF_WEEK": {
|
|||
|
|
"SUNDAY": "Minggu",
|
|||
|
|
"MONDAY": "Senin",
|
|||
|
|
"TUESDAY": "Selasa",
|
|||
|
|
"WEDNESDAY": "Rabu",
|
|||
|
|
"THURSDAY": "Kamis",
|
|||
|
|
"FRIDAY": "Jumat",
|
|||
|
|
"SATURDAY": "Sabtu"
|
|||
|
|
},
|
|||
|
|
"SLA_REPORTS": {
|
|||
|
|
"HEADER": "SLA Reports",
|
|||
|
|
"NO_RECORDS": "SLA applied conversations are not available.",
|
|||
|
|
"LOADING": "Loading SLA data...",
|
|||
|
|
"DOWNLOAD_SLA_REPORTS": "Download SLA reports",
|
|||
|
|
"DOWNLOAD_FAILED": "Failed to download SLA Reports",
|
|||
|
|
"DROPDOWN": {
|
|||
|
|
"ADD_FIlTER": "Tambah filter",
|
|||
|
|
"CLEAR_ALL": "Clear all",
|
|||
|
|
"CLEAR_FILTER": "Clear filter",
|
|||
|
|
"EMPTY_LIST": "Tidak ada hasil ditemukan",
|
|||
|
|
"NO_FILTER": "No filters available",
|
|||
|
|
"SEARCH": "Search filter",
|
|||
|
|
"INPUT_PLACEHOLDER": {
|
|||
|
|
"SLA": "SLA name",
|
|||
|
|
"AGENTS": "Nama agen",
|
|||
|
|
"INBOXES": "Nama kotak masuk",
|
|||
|
|
"LABELS": "Nama label",
|
|||
|
|
"TEAMS": "Nama Tim"
|
|||
|
|
},
|
|||
|
|
"SLA": "SLA Policy",
|
|||
|
|
"INBOXES": "Kotak masuk",
|
|||
|
|
"AGENTS": "Agen",
|
|||
|
|
"LABELS": "Label",
|
|||
|
|
"TEAMS": "Tim"
|
|||
|
|
},
|
|||
|
|
"WITH": "with",
|
|||
|
|
"METRICS": {
|
|||
|
|
"HIT_RATE": {
|
|||
|
|
"LABEL": "Hit Rate",
|
|||
|
|
"TOOLTIP": "Percentage of SLAs created were completed successfully"
|
|||
|
|
},
|
|||
|
|
"NO_OF_MISSES": {
|
|||
|
|
"LABEL": "Number of Misses",
|
|||
|
|
"TOOLTIP": "Total SLA misses in a certain period"
|
|||
|
|
},
|
|||
|
|
"NO_OF_CONVERSATIONS": {
|
|||
|
|
"LABEL": "Number of Conversations",
|
|||
|
|
"TOOLTIP": "Total number of conversations with SLA"
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"TABLE": {
|
|||
|
|
"HEADER": {
|
|||
|
|
"POLICY": "Policy",
|
|||
|
|
"CONVERSATION": "Percakapan",
|
|||
|
|
"AGENT": "Agen"
|
|||
|
|
},
|
|||
|
|
"VIEW_DETAILS": "View Details"
|
|||
|
|
}
|
|||
|
|
},
|
|||
|
|
"SUMMARY_REPORTS": {
|
|||
|
|
"INBOX": "Kotak masuk",
|
|||
|
|
"AGENT": "Agen",
|
|||
|
|
"TEAM": "Tim",
|
|||
|
|
"LABEL": "Label",
|
|||
|
|
"AVG_RESOLUTION_TIME": "Avg. Resolution Time",
|
|||
|
|
"AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
|
|||
|
|
"AVG_REPLY_TIME": "Avg. Customer Waiting Time",
|
|||
|
|
"RESOLUTION_COUNT": "Jumlah Terselesaikan",
|
|||
|
|
"CONVERSATIONS": "Jumlah percakapan"
|
|||
|
|
}
|
|||
|
|
}
|