38 lines
1013 B
Ruby
38 lines
1013 B
Ruby
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class V2::Reports::TeamSummaryBuilder < V2::Reports::BaseSummaryBuilder
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pattr_initialize [:account!, :params!]
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private
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attr_reader :conversations_count, :resolved_count,
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:avg_resolution_time, :avg_first_response_time, :avg_reply_time
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def fetch_conversations_count
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account.conversations.where(created_at: range).group(:team_id).count
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end
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def reporting_events
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@reporting_events ||= account.reporting_events.where(created_at: range).joins(:conversation)
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end
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def prepare_report
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account.teams.map do |team|
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build_team_stats(team)
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end
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end
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def build_team_stats(team)
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{
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id: team.id,
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conversations_count: conversations_count[team.id] || 0,
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resolved_conversations_count: resolved_count[team.id] || 0,
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avg_resolution_time: avg_resolution_time[team.id],
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avg_first_response_time: avg_first_response_time[team.id],
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avg_reply_time: avg_reply_time[team.id]
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}
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end
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def group_by_key
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'conversations.team_id'
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end
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end
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